Mexico City, Mexico \| Full time \| Field\-based \| R1521925 Join us on our exciting journey! IQVIA ™ is The Human Data Science Company ™, focused on using data and science to help healthcare customers find better solutions for their patients. Formed from the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that leverage advances in information, technology, analytics, and human ingenuity to advance healthcare. We are currently seeking professionals interested in being part of a major project with an important business partner. Call Center Supervisor for PSP REQUIRED PROFILE:* Education: Candidates with administrative backgrounds. * Experience: Preferably in supervising activities and people (call center supervision experience is desirable). * Experience in Patient Support Programs within a call center setting. * Skills: Proficiency in Microsoft Office Suite (Excel, PowerPoint), excellent spelling and writing skills. Work location: CDMX, Col. Nápoles, hybrid work arrangement. Monday to Friday. Skills required for the position: Interpersonal skills, proactivity, positive attitude, punctuality, organization, teamwork, commitment, and strong communication skills. RESPONSIBILITIES:* Training and onboarding of new staff. * Monitoring and tracking program benefits (e.g., laboratory appointments, no-cost units, etc.). * Monitoring call center operations to ensure adherence to assigned tasks. * Identifying areas for improvement and proposing action plans. * Evaluating and monitoring activities performed by the call center team to verify KPIs and achievement of objectives. * Reporting and monitoring pharmacovigilance events and supporting the call center team in proper reporting. * Ongoing accompaniment and communication with the team. * Identifying and resolving incidents. * Reviewing reports generated by the program platform. * Preparing client\-requested reports related to the program. * Auditing and reviewing patient calls and quality survey results. \#LI\-CES IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com