**CGE Automotive Group** **Brands: Renault · Suzuki · Jeep · Peugeot · Ram · Fiat · Dodge · Alfa Romeo · Ford · Audi · JAC · Foton.** **BUDGET AGUASCALIENTES** **Quality Manager – Car Rental** **Main Functions and Responsibilities** * Supervise and ensure the proper execution of car rental, vehicle reception, delivery, and unit control processes in accordance with brand quality standards. * Verify that all vehicles meet cleanliness, functionality, and safety standards prior to being released for rental. * Analyze operational indicators such as: delivery times, damage incidents, customer satisfaction levels, complaints, and out-of-service units (OOS). * Design and implement operational process improvements—from vehicle reception through contract closure. * Address customer complaints, coordinate corrective actions, and ensure timely and professional responses. * Coordinate staff training on delivery standards, customer service, proper vehicle handling, and quality procedures. * Prepare weekly and monthly quality reports for General Management. **Job Requirements** * Academic background: Industrial Engineering, Mechanical Engineering, Quality Engineering, or related field. * Experience: Minimum 2 years in quality or operations roles, preferably within car rental, logistics, fleet management, or automotive services. * Bilingual (English–Spanish) to serve international customers. **Knowledge** * Operational processes in car rental, fleet management, or automotive services. * Quality management systems. * Continuous improvement methodologies (5S, Kaizen, Lean, Six Sigma). * Vehicle inspection, damage identification, and delivery standards. * Statistical tools and performance indicator analysis. **Skills** * Ability to lead, coordinate, and collaborate with teams. * Process analysis to identify opportunities for operational improvement. * Clear and timely communication with operations, customer service, and management teams. * Capacity to plan, organize, and track activities. **Competencies** * Focus on achieving goals and delivering results. * Strong commitment to service excellence. * Analytical ability for decision-making. * Proactive attitude and willingness to act. * Customer-centric orientation focused on service and satisfaction. * Adherence to job guidelines and general conditions. **Work Schedule:** * Monday to Friday: 9:00 am – 2:00 pm and 4:00 pm – 7:30 pm * Saturdays: 9:00 am – 2:00 pm * Salary: $20,000 gross per month * Benefits: Benefits exceeding statutory requirements Employment Type: Full-time Salary: $20,000.00 per month Work Location: On-site