*This vacancy comes from the job board Talenteca.com* ### **Vacancy for the company People Hackers in Salamanca, Guanajuato** **Who are we?** * Excellent work environment, flexibility, and real growth; We are market leaders in on-premise and cloud IP solutions, working closely with brands such as Cisco, Microsoft, Avaya, etc. Currently, we are restructuring our portfolio of solutions and service strategy, therefore, we are seeking an N1 Technical Support Engineer for our facilities in Salamanca **Why us?** We focus on people and their professional development, providing extensive training and an excellent work environment, as well as maintaining work-life balance. With us, you will have the opportunity to: * Train in various technologies * Receive coaching and training from project leaders * Gain experience in customer and service management **Our offer** We are undergoing a transformation process aimed at improving services and employee benefits; we can guarantee extensive training, hands-on learning, and certifications. * **Income**: 12,000 pesos net, direct contract and statutory benefits * **Schedule**: Monday to Friday from 8:00 am to 5:30 pm (1.5 hours lunch break); occasional weekend shifts * **Work location**: Salamanca, Gto. * **What are we looking for?** * 2 years of experience in: on-site support, remote support, technical support, help desk, service desk, support engineer, infrastructure support, systems analyst, systems assistant, NOC engineer, N1 support, N1 engineer. * Experience as first-level technical support (N1) for end users, preferably in an industrial plant setting. * 1 to 2 years of experience supporting software (applications, access, Windows, antivirus, reinstallations, etc.) * 1 to 2 years performing preventive and corrective maintenance on PCs, laptops, peripherals, cabling installations, CCTV systems, DVRs, biometric access systems, cabling, fiber optics, etc. * General knowledge of networking (protocols, access points, routers, switches, etc.) and security (endpoints, antivirus, ideally experience managing or administering firewalls), familiarity with brands such as: CheckPoint, Cisco, Sonic Wall, Aruba, etc. * Adherence to service level agreements (SLAs), quality indicators (CTQ), and service reporting (Dashboard KPIs) * Knowledge of ticketing systems, incident monitoring, help desk or technical support platforms such as: Tivoli, System Center, Zendesk, WhatsApp Gold, etc. * Support for office suites (Office 365, GSuite), email (Outlook, Gmail), collaboration platforms (Zoom, Teams, etc.), and general applications such as accounting systems (Aspel, CONTPAQi, CRM, ERP, etc.) * Knowledge of Windows Desktop operating systems from Vista \* to 10, including security features, remote access, Toolkit, etc. **Desired education level:** Higher education \- incomplete **Desired experience level:** Entry Level **Departmental function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC support CCTV biometrics * Windows maintenance networks * Cabling Microsoft 365 cisco * Firewall software security * Email office suite applications *This vacancy comes from the job board Talenteca.com:* *https://www.talenteca.com/anuncio?j\_id\=69274b735e0000310004c87e\&source\=indeed*