*This job posting comes from the Talenteca.com job board* ### **Job opening for the company Universo de Oportunidades in Irapuato, Guanajuato** Are you a Technical Support Engineer for infrastructure? This job is for you: What will you do? SITE SUPPORT HELPDESK INFRASTRUCTURE Requirements: MINIMUM 2 YEARS OF EXPERIENCE Engineering degree Knowledge of supporting Windows operating systems in all versions. Knowledge of ITIL methodology Proficiency with Office in all versions and AI tools Experience in repairing computing equipment (Laptop, Desktop, Micro), managing manufacturer support for equipment under warranty and support contracts. Management of ICT suppliers related to infrastructure, in projects and activities to meet company needs. Basic knowledge in infrastructure: physical and virtual servers, switches, Cisco equipment, wired and wireless networks, communication protocols and functionality validation. Basic administration of Windows servers (Active Directory, DHCP, DNS) Knowledge in configuration and support of technological equipment (desktops, laptops, mobile devices, office label printers, laser printers), as well as production floor equipment within the domain. Service coverage and availability for emergencies or failures Intermediate English (B2 level, able to write/communicate) Schedule according to company and all department needs. End-user support, attention, and follow-up on tasks. Configuration and support (no replacement of parts or disassembly of equipment) for mobile phones, handling iOS and Android. Identification and recommendations through detection of opportunities and/or efficiencies to be applied in processes, procedures, and/or company technology equipment. Tracking, identification, diagnosis, resolution, and logging of incidents/emergencies, along with analysis to prevent recurrence. Asset Management for Network Infrastructure and Data Center equipment on company platforms or systems. Ensure and maintain 5S standards and cleanliness in workspaces, warehouse, and ICT storage areas. Working hours: Monday to Friday from 8:00 AM to 6:00 PM Silao, Guanajuato Boulevard Mineral de Peñafiel, Guanajuato Puerto Interior\*Silao de la Victoria, Gto. On-site What do we offer? Benefits exceeding legal requirements: Meals provided at the plant included Transportation to the plant included Constant training Growth opportunities within the same company Savings fund 2% English development $17,000 - $19,000 gross monthly Nominal, biweekly payments Do you meet the profile? Apply today through this channel or send your CV to \*and we will contact you today! **Desired education level:** Bachelor's degree - graduated **Desired experience level:** Expert level **Departmental function:** Technology / Internet **Industry:** Cybersecurity and Networking **Skills:** * itil * tickets * ict *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=691e0d3d3300002600225101&source=indeed*