*This job posting comes from the Talenteca.com job board* ### **Job Opening at Sears in Irapuato Centro \- Irapuato, Guanajuato** **SEARS IRAPUATO IS SEEKING:** *Customer Service Supervisor* **LOCATION: IRAPUATO CENTRO** **REQUIREMENTS:** * Education: Completed high school diploma. * Experience: In customer service departments within retail, banking, call centers, supermarkets, self-service stores, technical support, or related areas. * Key knowledge: Customer service processes, handling complaints and inquiries, credit card application procedures, etc. * Availability: Monday through Sunday. **RESPONSIBILITIES** * Provide direct customer service, resolving questions and inquiries regarding products, services, promotions, and purchasing processes. * Supervise and coordinate the customer service team, ensuring courteous, prompt, and efficient service. * Process credit account openings, verifying documentation and compliance with requirements. * Review and clearly explain account statements to customers in detail. * Manage returns, exchanges, and warranty claims, ensuring adherence to established policies and procedures. * Monitor product availability within the department and assist with inventory control as needed. **ADDITIONAL BENEFITS BEYOND SALARY:** * Competitive fixed salary * Statutory benefits from day one * $1,200 in food vouchers * $1,200 in savings fund contributions * Guaranteed life insurance * Major medical expense coverage * Employee discounts * Academic scholarships * .... And many more benefits **Apply now! Submit your updated CV in PDF format via this platform; we will contact you shortly.** **You may also visit SEARS IRAPUATO store directly Monday through Friday, 10 a.m. to 5 p.m., with your CV, identification, and availability schedule.** **ADDRESS: Guerrero y Córtazar S/N, Centro, C.P. 36500, Guanajuato** **Desired education level:** Upper Secondary Education **Desired experience level:** Mid-level **Departmental function:** Commercial / Sales **Industry:** Retail **Skills:** * CUSTOMER SERVICE * CREDIT * COMPLAINTS * ADMINISTER * SUPERVISE *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69373f1b5600003300c8524e\&source\=indeed*