Corporate and administrative City: GUANAJUATO Publication date: Oct 13, 2025 Schedule: MONDAY TO FRIDAY FROM 9 AM TO 6 PM AND SATURDAY FROM 9 AM TO 2 PM Description: **General Purpose** ===================== Calculate, record, generate, and control commissions earned by the sales force in the District, through analysis of billing, collections, policies, and processes operated in ICM and SAP, in order to generate biweekly payments and issue sales reports requested by superiors. **Main Responsibilities** ========================= 1. Verify that billed customers are active in the ICM, SAP, and CRM databases, as well as their credit history, in order to keep the system constantly updated and prevent delays in billing and avoid selling to delinquent customers. 2. Continuously update customer database information regarding legal name, fiscal address, RFC, prices, discounts, cut-off days, and signage by registering them in ICM, CRM, and SAP, in order to expedite the generation of records, shipping guides, and invoices for controlling the commercial process in the District. 3. Perform re-invoicing to customers according to company-established policies, such as Regional Manager authorizations, signatures, letters of explanation, voiding shipping guides, and verifying customer reasons, in order to control billing and issue required monthly reports. 4. Verify that there are no pending commercial documents to be invoiced in the work spool, using the ICM-SAP systems, to avoid generating invoices that would later need to be canceled. 5. Correct, remove, apply, and record requested re-invoicing by re-entering prices, discounts, and validity periods, as well as generating any necessary incidents for Central Billing, in order to support the re-invoicing process and have accurate information available when needed. 6. Verify that deposited amounts match the invoices issued to customers by using SAP and ICM records, in order to track income against invoices and generate sales and overdue accounts reports by Sales Advisor and Regional Sales Manager. 7. Verify that customer payments are recorded in the system's Cash module by analyzing and monitoring electronic company records, in order to identify accounts and customers with overdue balances and issue reports to Sales Advisors and Regional Sales Managers. 8. Prepare collections reports timely and accurately by generating reports through the ICM-SAP systems and continuously verifying them, in order to monitor payments per customer and determine overdue accounts for analysis with Sales Advisors and Sales Managers. 9. Prepare the daily sales, billing, and overweight report using SAP and ICM records, in order to inform Regional Managers and Sales Advisors. 10. Provide support, when requested, in coordinating maintenance, cleaning, gardening, stationery, and other administrative services by scheduling payments to service providers and performing monthly tracking, in order to keep facilities up to date. 11. Perform any tasks or activities assigned by the immediate supervisor. **Decision-Making Authority** ====================== Correct, remove, apply, and record requested re-invoicing by re-entering prices, discounts, and validity periods, as well as generating any necessary incidents for Central Billing. Verify that there are no pending commercial documents to be invoiced in the work spool, using the ICM-SAP systems. **Internal Relationships** ======================= 1. Finance department regarding monthly billing and clarification of doubts. 2. Audit department to consult payments and submit sales and overdue accounts reports. 3. Central Billing to process re-invoicing, incidents, and request assistance for system failures. 4. District Administrator to request support with re-invoicing and clarify doubts. **External Relationships** ======================= 1. Customers to provide or request information regarding invoices, payments, collections, and tracking. **Work Tools** =========================== NEXTEL / TELCEL **Education** ============= Minimum education: High school or equivalent Ideal education: Bachelor's degree in administration, accounting, or marketing (completed or incomplete) Specialty area: Administration and/or accounting Work experience: 1 year Travel required: No Additional language: Not necessary Required language: Not necessary Proficiency level: Not necessary **Knowledge Profile** ========================== GENERAL Customer service via phone and in person Conflict resolution Invoice administration Filing Writing and spelling PC skills SPECIFIC Report and chart preparation Overdue account and collections management Advanced Microsoft Office proficiency Products and services **Experience Profile** ========================= GENERAL 1 year in customer service, administration, and filing SPECIFIC **Competencies** ================ Safety and well-being Results orientation Teamwork Creativity and openness to change Customer service Business vision Team leadership