Collections Assistant

Description

Job Summary: We are seeking a Collections Assistant to monitor the customer portfolio, ensure timely credit recovery, and contribute to the company's cash flow. Key Highlights: 1. Customer portfolio tracking and timely credit recovery. 2. Wide range of administrative and accounting activities. 3. Fosters a healthy, cooperative, and holistic work environment. Join our family — we are the best team! We are a software distribution company specializing in Administrative and Accounting Software, with 43 years of market experience. We support business growth by providing intelligent solutions for various commercial, production, accounting, and other processes. Our employees are our most important asset. We strive for their continuous development, always aiming for mutual benefit (win-win). We foster a healthy, cooperative, and holistic environment among all team members. Objective Monitor the customer portfolio to ensure timely recovery of granted credits, contribute to the company's cash flow, and proactively identify potentially delinquent accounts. Responsibilities: - Review the daily collections report and follow up on payments. - Handle emails related to payments, invoicing, and internal requests. - Contact customers to validate invoices, confirm payments, and update contact information. - Coordinate collections reviews with sales departments. - Apply payments and identify deposits in the system. - Process credit card charges and record transactions in accounting systems. - Manage cancellations, re-invoicing, credit notes, and returns. - Review account statements for credit authorization. - Generate and stamp payment complements. - Prepare daily, monthly, and quarterly reports. - Follow up on billing incidents to ensure collection. - Reconcile income against accounting records. - Identify and track unrecorded income. - Maintain control and filing of documentation. - Provide customer support and resolve client inquiries. Requirements: - Completed high school diploma or incomplete administrative degree. - 1 year of experience in collections, administration, or related fields. - Experience with administrative systems (Contpaqi or similar preferred). - Intermediate Excel skills. - Strong communication and negotiation skills. - Organizational and follow-up abilities. We Offer: - Direct employment with the company. - Statutory benefits. - 6.5% attendance bonus. - 6.5% punctuality bonus. - Commissions for collections recovery. - Working hours: Monday to Friday (Chapalita neighborhood). -Requirements- Minimum Education: Upper Secondary Education – General High School Diploma 1 year of experience Knowledge Areas: Customer portfolio, Collections, Microsoft Excel, Reporting, Follow-up Keywords: helper, assistant, auxiliary, aux, ayudante, asistente, auxiliar, aide, cobro, payment, collection