IT Operational Support (L1 / UNIX / Middleware)

Description

Job Summary: We are seeking a professional to execute commands in UNIX environments, manage access in DB/LDAP systems, monitor enterprise applications, and handle tickets—with a proactive attitude and eagerness to learn. Key Highlights: 1. Growth in high-impact enterprise technologies 2. Continuous learning of market-leading tools 3. Experience in real production environments What will you do daily? - Execute commands and tasks in UNIX environments (AIX / Linux). - Manage access for: Databases (Oracle / DB2) Directories (LDAP) - Monitor and provide basic (L1) support for enterprise applications. - Start services or escalate incidents following established procedures. - Perform installations using guides or automation (Ansible). - Validate server status on platforms such as VMware. - Handle tickets and incidents in ServiceNow or other service desks. - Analyze logs to identify basic issues. - Leverage modern tools (e.g., Enterprise Copilot) to optimize tasks. Technologies you will work with -Informatica PowerCenter -IBM Sterling B2B Integrator -IBM MDM -Jenkins -JBoss -Connect:Direct Most important: attitude, responsibility, and eagerness to learn. Schedule and support model -Standard shift: Monday to Friday (business hours). -Scheduled on-call shifts (rotating). -24x7 coverage model: -After-hours incident response (on-call). -Scheduled maintenance windows (occasional). Important -We seek individuals committed to their professional development and with genuine availability for this role. -This position requires full-time dedication (not compatible with concurrent employment). What do we offer? -Salary: MXN 20,000–24,000 net -Work arrangement (hybrid / remote, depending on operational needs) -Enhanced benefits -Growth in high-impact enterprise technologies. -Continuous learning of market-leading tools. -Experience in real production environments. -Mentorship and teamwork with experienced professionals. -Requirements- Minimum education: Higher education — Bachelor’s degree 2 years of experience Keywords: support, operative, operational, technologies, information, IT