Technical Support Engineer

Description

Job Summary: We are seeking a technical support professional with experience in digital identity biometric solutions to ensure service delivery and error resolution. Key Highlights: 1. Opportunity for growth and new challenges in a company with 26 years of experience. 2. Join a strong team. 3. Technical support to external customers for biometric solutions. A Mexican company with 26 years of experience providing digital identity solutions based on biometric methods is looking for your talent to join our strong team. If you meet the requirements and seek growth and new challenges, apply for this vacancy and we will contact you. **Requirements:** * Education: Bachelor's or Engineering degree in Computer Science, Information Technology, or related field. * Years of experience: 2–3 years of experience. * Experience in technical support. **Main Responsibilities:** * Ensuring timely and accurate technical support to external customers, aligned with contracted service levels. * Preventive support to customers under hardware and software maintenance agreements. * Analysis, identification, and correction of potential issues in applications deployed at customer sites. * Handling, tracking, and resolving support tickets. * Issuing service orders for internal and external customers. * Tracking activities and reporting. **Key Knowledge Areas:** * More than 2 years providing system, hardware, network, connectivity, system installation, and customer support services. * Project creation and tracking in IT. * System installation and administration; preventive/corrective hardware and software support. * Database installation and administration knowledge. * Knowledge of biometric products and/or systems (SDK, hardware, application servers). * Linux (Intermediate–Advanced, mandatory). * Windows knowledge (Intermediate–Advanced). * Networking knowledge. * Level 2 technical support. * Virtual machine knowledge. **We Offer:** * Work schedule Monday–Friday with weekend on-call duties. * Full payroll salary. * Enhanced benefits. * Hybrid work model. Dear Candidate/User/Applicant, by accepting this interview, you authorize and agree to the use, transfer, and collection of your information (for talent acquisition purposes), as detailed in our privacy notice. For more information, please review our privacy notice at: https://biometriaaplicada.com/politica\-privacidad/ Salary: $8,137.44 – $13,000.00 per month Work Location: Hybrid remote work in 11320, Anáhuac I Sección, CDMX