**Job Description:** We are looking for a proactive, organized individual with an excellent service attitude to join our Customer Service team. The candidate will be responsible for providing support on digital stores, managing complaints, coordinating returns, and following up on operations within e-commerce platforms such as Mercado Libre. **Main Responsibilities** * Respond to messages and inquiries within digital stores. * Review and follow up on complaints. * Handle mediations within Mercado Libre. * Send predefined scripts or *speech* according to case type. * Request and send shipping labels. * Request invoicing links when necessary. * Manage customer warranties on Mercado Libre. * Follow up on Mercado Libre sales (not potential ones). **Operational Processes** * Review and validate returns. * Assign customers according to internal procedures. * Agree on solutions with customers based on company policies. * Send corresponding messages for the *Full* service on the platform. * Monitor, manage, and protect the store's reputation (defend reputation). **Requirements:** * Experience in customer service. * Excellent communication skills. * Organizational ability and case follow-up. * Basic knowledge of digital tools and spreadsheets. * Proactivity, sense of urgency, empathy, and problem-solving focus. Send your CV through this channel or to rharizone@gmail.com. Job Type: Full-time Salary: $8,000.00 - $9,000.00 per month Benefits: * Company parking * Option for indefinite contract * Company phone * Free uniforms * Additional vacation days or paid leave Work Location: On-site position