Bilingual Technical Support

Description

Job Summary: A leading technology company is seeking a Bilingual Technical Support Engineer to provide telephone-based technical assistance in English to international customers, resolving technical issues and addressing inquiries. Key Highlights: 1. Bilingual technical support (advanced English) for customers in the US and Canada 2. Specialized training in hardware and software troubleshooting 3. Opportunities for professional training and development A leading technology company requires: **BILINGUAL TECHNICAL SUPPORT ENGINEER** **\*\*\*ADVANCED ENGLISH REQUIRED\*\*\*** **Job Requirements:** * Minimum education: Technician degree in Information Technologies, Computer Science, Computing, or related field. * Prior experience in technical support and telephone assistance. * Advanced English proficiency; interaction is with customers from the US and Canada. * Knowledge of technical support, customer service, printers, and multifunction devices. **Job Responsibilities:** * Provide telephone-based technical support in English for industrial printing equipment from well-known brands. * Resolve hardware and software technical issues; specialized training is provided. * Address user requests and inquiries. * Maintain records of reported incidents. * Work schedule: Monday to Friday, 8-hour shifts plus 1-hour lunch break and two 15-minute breaks. * WEEKENDS OFF (SATURDAY AND SUNDAY) * WORK LOCATION: NEAR PARQUE DE LOS VENADOS METRO STATION ON THE GOLD LINE **We Offer:** * Gross monthly salary of $20,000\. * Statutory benefits * Immediate and permanent hiring * Opportunities for professional training and development. * Collaborative and dynamic work environment. PLEASE APPLY THROUGH THIS CHANNEL AND WE WILL CONTACT YOU Employment Type: Full-time, Indefinite-term Salary: $20,000\.00 per month Work Location: On-site employment