**Join Computacenter Mexico as a Trilingual Help Desk Agent!** At Computacenter Mexico, we are a global leader in IT services and solutions. We partner with some of the world’s biggest companies, helping them optimize their operations with world-class IT support. With a presence in multiple countries and a culture focused on innovation, teamwork, and professional growth, we offer a dynamic environment where every person can contribute and thrive. **SHIFT** * Night shift from 23:00 to 7:00 am (Wednesdays and Thursdays off) * On-site at our Reforma office* Enjoy the perks of the night shift! If you’re a night owl or just prefer working in a quieter, more focused environment, this is the perfect shift for you. Avoid traffic and enjoy your free mornings. Do you have an excellent level of **Portuguese, Spanish, and English?** Join us! We’re looking for Service Desk Agents to provide IT support and customer care. **What do you need to apply?** * Advanced English, Spanish, and Portuguese * Experience in IT technical support (if you don’t have it yet, don’t worry — we’ll train you!) * Strong communication skills over the phone * Customer service mindset **Your responsibilities:** * Respond to inquiries and provide support to our clients’ employees * Communicate via phone calls, chat, and/or messages * No sales involved — this is purely a support role **What we offer:** * $130 MXN per hour * 5% savings fund * 12 vacation days from your first year * 25% vacation bonus * 15 days of year-end bonus (aguinaldo) * Paid and ongoing training to support your growth **Don’t hesitate to apply and kick-start your IT career with us!** Employment type: Full-time, Indefinite-term contract Salary: $19,000.00 – $22,000.00 per month Benefits: * Employee discount * Option for indefinite-term contract * Referral program Languages: * English (Mandatory) * Portuguese (Mandatory) Work location: On-site