**Production Support Engineer** ------------------------------- **RH:** Vicente Ramirez **Location:** Remote **What you’ll do?** * Act as the primary onsite point of contact for customer issues and escalations. * Handle tickets and provide L2/L3 support for multiple enterprise applications. * Analyze and resolve issues related to AWS Lambda, DynamoDB, and PostgreSQL databases. * Monitor and troubleshoot web applications hosted on various platforms. * Use database management tools for maintenance and performance tuning. * Handle Linux\-based services and perform troubleshooting using shell scripting. * Manage and troubleshoot Samba shares for file sharing across networks. * Support data operations and queries across AWS Lambda, DynamoDB, and PostgreSQL. * Utilize deployment and monitoring tools for issue tracking and resolution. * Interact with offshore teams and ensure seamless communication between stakeholders. * Work on Informatica support or coordinate with the Informatica team as needed. **What you’ll bring:** * Skilled and proactive Support Engineer to manage customer interactions and technical support for multiple enterprise applications. * This role involves working closely with customers to understand issues, resolve them efficiently, and ensure application stability and performance. * The ideal candidate will have a strong background in AWS Lambda, DynamoDB, and it is good to have experience with Informatica and PostgreSQL. **Soft skills:** Work Underpressure, Quality at work, Results Oriented. **What can YOU expect in a career with Capgemini?** * Working in a team environment, Consultants will focus on the analysis, design and development of technology\-based solutions for Capgemini’s clients. * You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools. * You will contribute to client satisfaction by providing timely and responsive value\-added services and work products. * Capgemini offers a competitive compensation and benefits package. * Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization. * Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model. **You will love this job because** * Capgemini focuses on giving each new hire a YOU\-nique experience through our recruitment process and on\-boarding program, as well as by helping you to build your own career and professional skills foundation. * Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. * Capgemini cultivates an atmosphere for development that enables YOU to be hands\-on, planning for your growth, both horizontally and vertically. “*At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position”*