Job Summary: We are looking for passionate individuals to join Soft Restaurant®, a leader in restaurant software, to transform the restaurant industry through innovative technology. Key Highlights: 1. Exceptional work environment with continuous growth and learning. 2. Be part of the mission to transform the restaurant industry. 3. Ongoing training and development opportunities. Join Soft Restaurant®, the leading restaurant software provider in Mexico and Latin America! With over 20 years of experience and expansion across 14 countries, we seek passionate individuals eager to accompany us on this great adventure. We offer an exceptional work environment with opportunities for continuous growth and learning. Join our mission to transform the restaurant industry with innovative technology! **What will you do?** --------------- * Resolve technical inquiries via multiple channels (telephone, email). * Perform software diagnostics and provide effective solutions to issues reported by customers. * Maintain an up-to-date knowledge base with common solutions and best practices. * Train customers on basic and advanced software usage, as needed. * Escalate complex issues to the senior technical support team or development team when necessary. **What do you need?** ------------------- * Bachelor’s degree in Systems Engineering, Information Technology, or related field. * Basic knowledge of technical support or customer service within the software domain. * Familiarity with operating systems (Windows, Linux). * Basic knowledge of networks and databases. * Familiarity with CRM platforms. **Our Benefits** ----------------------- * **Competitive salary paid through a 100% IMSS payroll structure.** * **Statutory benefits from day one (vacation, year-end bonus, profit-sharing, INFONAVIT, FONACOT).** * **Birthday off.** * **Employee benefits across various business partners.** * **Ongoing training and development.** * **Recreational activities.** **Once you register, you will receive an email****containing all necessary instructions to upload your CV and other important information. Please keep an eye on your inbox—we eagerly await your application!** **Soft Restaurant** ------------------- ### **Job Details** **Work Schedule** Full-time **Weekly Hours** 48.0 **Vacancies** 1 **Location** Mérida, Yucatán