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Program & Project Management in Othon P. Blanco

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Program & Project Management

Othon P. Blanco

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Location:Othon P. Blanco

Category:Program & Project Management

Marketing Manager65049039440514120

Marketing Manager

Company Description Ennismore, together with its luxury brand **SLS Hotels**, has developed a spectacular all\-inclusive project in the oasis of **Playa Mujeres**, just north of Cancún, Mexico: **SLS Playa Mujeres Cancún, All\-Inclusive Collection**. Our all\-inclusive resort features **498 luxurious guest rooms**, along with an impressive selection of **18 restaurants** and a rejuvenating spa. Perfect for adults seeking an escape as well as families looking for connection and adventure, the hotel offers a world of extraordinary experiences in Cancún, delivering a wide range of services and activities designed for travelers of all ages. This is not a project for those seeking simplicity. At Ennismore, we are ambitious, and this project is a clear reflection of that. If you are looking to make an impact while we continue to expand our presence in Mexico, help build an exciting hotel with an exceptional offering, and collaborate with some of the brightest and most talented professionals in the world of luxury and lifestyle hospitality, this could be the perfect opportunity for you. Job Description The Marketing Manager will lead and execute the hotel’s marketing strategy in line with SLS Hotels and Ennismore brand standards, driving brand visibility, attracting high\-end clientele, and strengthening the hotel’s reputation as a luxury destination. Key Responsibilities: * Develop, implement, and oversee comprehensive marketing strategies across all hotel business lines (rooms, F\&B, spa, events). * Ensure all communications, campaigns, and materials meet Ennismore luxury brand standards. * Analyze market trends, competition, and guest behavior to identify growth and positioning opportunities. * Manage digital marketing, social media, PR, and strategic partnerships to maximize hotel visibility in domestic and international markets. * Oversee the marketing budget, optimizing investment to achieve the highest ROI. * Lead and develop the marketing team, ensuring alignment with goals and brand standards. * Collaborate with sales, events, and operations teams to ensure a consistent luxury guest experience across all touchpoints. * Track and report marketing KPIs and campaign ROI to hotel leadership. Qualifications* Bachelor’s degree in Marketing, Business Administration, Communications, or a related field (Master’s preferred). * Minimum of **5 years of experience** in marketing for **luxury hotels, resorts, or lifestyle brands**. * Proven experience in **developing and executing marketing strategies**, both digital and traditional, targeting high\-end clientele. * Strong knowledge of **brand management, CRM, digital marketing, social media, and revenue management**. * Experience managing **international campaigns** and understanding global luxury markets. * Excellent **leadership, communication, and strategic thinking skills**. * Fluent in **English**; additional languages are a plus. * Highly **organized, detail\-oriented, and results\-driven**, with the ability to thrive in a fast\-paced, collaborative environment. Additional Information * The opportunity to join an innovative, fast\-growing international group, committed not only to building new hotels but also to creating a global brand. * The chance to challenge the conventional and work in an environment that is both creative and rewarding. * To be part of a passionate team dedicated to delivering exceptional hospitality experiences and exploring new destinations at every opportunity. * A competitive compensation package and multiple opportunities for growth and development.

V6R2+JR Dziuché, Quintana Roo, Mexico

Sr. Medical Infomation Manager I64708482098563121

Sr. Medical Infomation Manager I

### **Summary** Position Summary Integral member of the Medical Information team who leverages therapeutic and product knowledge of Novartis products to optimize internal and external customer communications. This position offers an opportunity to work on cross\-functional teams to support Novartis products. ### **About the Role** **Position Summary** Integral member of the Medical Information team who leverages therapeutic and product knowledge of Novartis products to optimize internal and external customer communications. This position offers an opportunity to work on cross\-functional teams to support Novartis products. **Job Responsibilities**: * Create and deliver timely responses to unsolicited medical information inquiries from HCPs in a multi\-media environment and record interaction information according to Novartis and regulatory guidelines. * Create and review Medical Response Documents (MRDs) for product portfolio. * Collaborate with cross\-functional teams including global MI colleagues and Medical Strategy Teams (MSTs) to define strategies and execute tactics. * Develop and provide therapeutic area and product training to internal customers and partners (e.g., Medical Information, Compliance, Customer Interaction Center \[CIC]). * Support in development and implementation processes for internal departments as they relate to daily MI activities. * Participate in projects to optimize Medical Information services. * Monitor, collect, and analyze metrics for MI activities. Develop reports, identify actionable insights, and present findings within MI and to its partners. * Assist in internal audit and external inspection preparedness ensuring compliance with all legal, regulatory, and Novartis guidelines. * Identify and champion best practices in MI. **Competencies** * Communicates Effectively * Manages Complexity * Balances Stakeholders * Action Orientation \[Takes initiative] * Optimizes Work Processes * Drives Results * Collaborates * Decision Making \[Making the right call] * Demonstrating courage \[Being authentic] * Problem Solving **Position Requirements** * PhD, PharmD, MD, or equivalent * Three or more years of experience in medical writing, medical information/drug information, and/or relevant clinical experience * Ability to acquire knowledge of various disease states and products * Strong verbal and written communication skills * Strong ability to negotiate, resolve conflicts, prioritize, organize, and lead through influence in a complex, matrix environment * Proven literature analysis and evaluation skills * Proficient in Microsoft Word, PowerPoint, and Excel * Technologically savvy * Ability to manage multiple projects within defined timelines **Location** Availability to work and be available during US business hours (9:00 a.m. \- 5:00 p.m. EST), schedule coordination in advance to ensure US Holiday coverage, and on call for critical matters, based on business needs. Employees are typically expected to be in their current role for at least 18 months before applying for a different role, according to local guidelines. This allows them to gain sufficient experience and demonstrate their capabilities in their current position. Any transfer or application for a different role typically requires approval from the employee's current manager and the leadership team. *The preceding statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.* **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Marketing Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Research \& Development Job Type Full time Employment Type Regular Shift Work No Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Campaign Delivery Manager64687912730626122

Campaign Delivery Manager

### **Summary** The Campaign Manager servers a single point of contact for assigned brand teams and drives campaign operations. This role is accountable for ensuring all campaigns are designed, planned and delivered as per brand expectations. This role works with Digital Production Managers in ensuring all campaign information is captured and responsible for campaign calendar and delivery. ### **About the Role** **Key Responsibilities / Major Accountabilities:** * Act as the primary point of contact for Business stakeholders, and Internal Technical teams * Provide process management expertise to ensure the success of daily operations. * Collaborate closely with the Digital Production Manager to ensure high\-quality asset handoff from AORs, internal campaign sign\-off, and effective timeline management. * Coordinate Metadata creation and review business logic for campaigns in close collaboration with Solution Architect * Oversee the development of email build proofs and conduct operational calls to share performance and forecasts with Digital Production Managers. * Collaborate on end\-to\-end testing and prepare performance reports * Proactively communicate any challenges and risks to brand teams. * Update forecast and campaign volume dashboards on a weekly basis. Education * BTech / Masters in Technology or Masters in Business Administration(Graduation in Marketing, Data Science, or related field may also be beneficial). Experience * Overall 7\+ years of experience in SFMC Campaign Execution and Operations(Proven track record of successful email marketing campaign management). \-Hands\-on experience in SFMC Platform with Email Specialist Certification as mandatory. * Good understanding of pharmaceutical commercial data landscape and commercial processes\- Experience with healthcare or life sciences industry standards and regulations, such as HIPAA compliance. Skills \& Qualifications * Understanding complexity of integrated working in a matrix and geographically dispersed environment Strong project management skills, ideally with PMP or similar certification. * Excellent communication and collaboration skills. * Proficiency in marketing automation tools and analytics platforms. \- Familiarity with GDPR and other data protection regulations. * Strong problem\-solving and analytical skills. * Experience with campaign optimization techniques. * Ability to work under tight deadlines and manage multiple projects simultaneously. * Familiarity with and adaptability to new\-generation technologies and trends (GenAI and Agentic AI) is an added advantage. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Marketing Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Value and Access Manager, Other Governments64687912747905123

Value and Access Manager, Other Governments

### **Summary** \#LI\-Onsite Location: Mexico City Relocation Support: This role is based in Mexico City. Novartis is unable to offer relocation support: please only apply if accessible. Make equitable access your mission. In this role, you’ll lead patient access strategy at the country level, shaping submissions and evidence that help more people receive timely, affordable care. You’ll partner with cross‑functional teams to navigate price and reimbursement and listing processes, translate health economics and Health Technology Assessment insights into clear value narratives, and use real‑world evidence to strengthen decision‑making. Your work will streamline pathways, improve tracking of access performance, and ultimately expand access for patients—while upholding the highest standards of operational excellence and compliance. ### **About the Role** **Major accountabilities:** * Lead patient access projects and submissions to regulatory authorities. * Analyze data to generate insights for patient access strategies. * Collaborate with cross\-functional teams to enhance access solutions. * Ensure timely reporting of technical complaints and adverse events. * Oversee distribution of marketing samples, where applicable. * Improve tracking systems to measure and expand patient access. * Drive operational excellence in all access\-related activities. **Minimum Requirements:** * Bachelor’s degree in a relevant field. * Solid understanding of national healthcare and regulatory environments. * Experience compiling reimbursement dossiers for market access. * Demonstrated experience in access strategies and indirect leadership. * Advanced proficiency in English. * Strong ability to communicate scientific and economic topics clearly, with proven negotiation and analytical skills in price and reimbursement and listing processes. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division International Business Unit Sales Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Market Access Job Type Full time Employment Type Regular Shift Work No Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Graphic Design Manager64564289395970124

Graphic Design Manager

### **Summary** Novartis is hiring a Graphic Designer to support our in-house creative team with the development of branded materials across digital and print channels. This role is ideal for a versatile, fast-learning, and detail-oriented designer with solid foundational skills and a desire to grow within a dynamic, global creative environment. As a generalist, you’ll be involved in a wide variety of projects, from digital banners, to internal documents, emails, PowerPoint decks, and lightweight motion assets. You’ll work under the guidance of art directors and creative directors, contributing to high-impact deliverables that follow brand guidelines and meet business goals. We’re looking for someone curious, collaborative, and passionate about creativity, ready to jump into multiple formats and learn along the way. ### **About the Role** #LI-Hybrid Location: Mexico City This role is based in Mexico City. Novartis is unable to offer relocation support: please only apply if accessible. Ready to bring ideas to life that inspire action and advance our mission to reimagine medicine? As our Graphic Design Manager, you’ll shape high‑impact visual experiences across digital and print—partnering closely with art directors and cross‑functional teams to turn complex concepts into clear, on‑brand stories. From social graphics and email campaigns to presentation decks and patient‑facing materials, you’ll elevate consistency, accessibility, and craft while mentoring standards, optimizing workflows in Figma, and supporting light motion design. If you thrive in a collaborative, fast‑paced environment and want your work to reach millions, this is a place to grow, learn, and make a tangible difference. **Key Responsibilities** ======================== * Produce digital and print assets: emails, banners, social graphics, presentations, and internal documents. * Design layouts for guides, manuals, and presentation decks, maintaining brand consistency and accessibility. * Organize components and templates in Figma; prepare assets for developer handoff and localization. * Optimize graphics for responsive experiences and high-resolution displays across platforms. * Create light motion graphics and animations for banners, videos, and presentations. * Maintain clean files, version control, and enforce accessibility and brand compliance standards. * Collaborate with art directors; iterate on concepts and integrate feedback to improve outcome. **Essential Requirements** ========================== * Bachelor’s degree in Graphic Design, Visual Communication, Digital Media, or Multimedia Design. * At least four years of professional graphic design experience in agency or in-house settings. * Advanced proficiency in Adobe Photoshop, Illustrator, and InDesign; strong typography and layout foundations. * Working knowledge of Figma for templates, component-based design, and asset organization. * Fluent in English, written and spoken. * Strong time management, attention to detail, and ability to multitask effectively. **Desirable Requirements** ========================== * Experience with motion design tools such as After Effects to create simple animations. * Familiarity with PowerPoint and Canva for presentation and template work. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards Division US Business Unit Marketing Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No ### **Accessibility Adjustments** Novartis is committed to working and providing reasonable accommodations for individuals with disabilities. If, due to a medical condition or disability, you need a reasonable accommodation for any part of the hiring process, or to perform the essential functions of a position, please email [email protected] and let us know the nature of your request and your contact information. Include the position number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

GEX Manager - Apertura Paradisus Cancun (37161)64525368406658125

GEX Manager - Apertura Paradisus Cancun (37161)

***“The world is yours with Meliá”*** Discover a limitless path at Meliá, where growth and development opportunities are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family It's about experiencing one of the most exciting journeys of your life, a journey in which inspiration and personal and professional growth accompany you every step of the way. **Discover some of the benefits we offer:** * **My MeliáRewards:** Participate in our exclusive loyalty program, enjoying unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. Feel proud to belong to Meliá—we are proud of you! MISSION: The Guest Experience Manager is the highest responsible for the department within the hotel, ensuring compliance with product, service, and image standards to achieve maximum customer satisfaction, always offering unique and personalized experiences, and committed to achieving excellence in customer satisfaction and optimizing economic and human resources under their responsibility. **What will I have to do?** * Act as the brand spokesperson at the hotel, ensuring optimal implementation of attributes, standards, and manuals applicable to their department, as well as monitoring compliance across other areas, defining improvement plans when necessary. * Oversee the guest experience, personalizing their stay, anticipating their needs, and exceeding their expectations. * Implement various customer experience management tools, as well as monitor and analyze Voice of the Customer results, ensuring achievement of set objectives and defining improvement plans if needed. * Define and implement the guest digital experience during their stay according to the global strategy. * Manage customer incidents, following established protocols. * Adapt standards subject to local customization of the product. * Conduct negotiations with external suppliers, following established product guidelines. * Define, develop, and implement the hotel’s Sensory Architecture strategy regarding lighting, décor, scent, and background music, ensuring compliance across different areas. * Approve material orders following established product guidelines for optimal economic resource optimization, ensuring effective inventory control within their department. * Define, implement, and manage the Experience and/or Event Program strategy as applicable. * Define, implement, and manage the Entertainment program strategy if applicable. * Manage and supervise the Guest Service Line team (if applicable), ensuring efficient compliance with established standards and services for the department to achieve final customer satisfaction. * Manage and supervise the Guest Services / Concierge / Butler and Destination Concierge teams (if applicable), ensuring efficient compliance with established standards and services for the department to achieve final customer satisfaction. * Seek and analyze competitive information to maintain the hotel’s positioning. * Research and develop innovative experiences and services to keep the hotel at the forefront. * Manage hotel seasonal closure and reopening processes. * Coordinate, implement, and analyze pilots determined within their area. **What are we looking for?** University degree, preferably in Tourism or Hospitality, Marketing, or similar. Local language (depending on the geographical location of the property) and Advanced English. External candidates: 3 years in a similar position within the hospitality sector. Internal candidates: Minimum 2 years of experience in the Guest Experience Department as Manager in hotels with more than 450 rooms. Background in Guest Experience leadership. Background in Quality and/or Brand Standards roles. **At Meliá, we are all VIP** Outstanding professionals who make everyday operations easier and exceptional. From newcomers to the most experienced, they all possess unique and important qualities that make working at Meliá a constant growth opportunity and a passport to building your future wherever you want. Our warmth, closeness, and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling of belonging to a great family that values people like you—**VIP** people. *At Meliá Hotels International, we commit to equal opportunities between women and men in the workplace, supported by management commitment and principles embedded in our Human Resources policies. Likewise, we promote throughout the entire workforce a corporate culture committed to effective equality and raise awareness about the need for joint and global action.* *We strengthen our commitment to equality and diversity, avoiding any kind of discrimination, particularly related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our workforce are fundamental to our success as a global company.* *Additionally, we support sustainable growth in our sector through a highly socially responsible human team. In this regard, our motto is “****Toward a sustainable future, from a responsible present****.” Thanks to all our collaborators, we make it possible.* If you want to be “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**

V6R2+JR Dziuché, Quintana Roo, Mexico

Entertaiment Manager64524772520321126

Entertaiment Manager

Entertaiment Manager What will I be doing? Plan, direct, and oversee all entertainment activities and programs with the aim of providing memorable experiences for customers, strengthening the company's image and positioning, and promoting visitor or guest satisfaction and loyalty. Main Functions and Responsibilities 1\. Planning and Coordination * Design and execute the annual entertainment plan in line with the company's strategy. * Coordinate events, shows, recreational activities, tournaments, presentations, and special celebrations. * Supervise technical production (sound, lighting, stage design, logistics). 2\. Personnel Management * Select, train, and supervise the entertainment staff. * Assign shifts, roles, and responsibilities. * Promote teamwork, creativity, and team motivation. 3\. Budget Control * Prepare and manage the area's budget. * Manage contracts with suppliers, artists, and external agencies. * Ensure the efficient use of resources. 4\. Customer Service and Service Quality * Ensure that entertainment programs meet quality and safety standards. * Resolve incidents or complaints related to events or activities. * Assess customer satisfaction and propose continuous improvements Academic Background: * Bachelor's degree in Hotel Management, Tourism, Communication, Event Production, Performing Arts, or related fields. * Preferred: postgraduate studies in entertainment management or event management. Experience: * Minimum 3 to 5 years in similar positions in hotels, resorts, parks, cruises, or entertainment centers. Skills: * Leadership and effective communication. * Creativity and innovation. * Customer orientation. * Teamwork. * Strategic planning. * Ability to work under pressure. What will I be doing? Plan, direct, and oversee all entertainment activities and programs with the aim of providing memorable experiences for customers, strengthening the company's image and positioning, and promoting visitor or guest satisfaction and loyalty. Main Functions and Responsibilities 1\. Planning and Coordination * Design and execute the annual entertainment plan in line with the company's strategy. * Coordinate events, shows, recreational activities, tournaments, presentations, and special celebrations. * Supervise technical production (sound, lighting, stage design, logistics). 2\. Personnel Management * Select, train, and supervise the entertainment staff. * Assign shifts, roles, and responsibilities. * Promote teamwork, creativity, and team motivation. 3\. Budget Control * Prepare and manage the area's budget. * Manage contracts with suppliers, artists, and external agencies. * Ensure the efficient use of resources. 4\. Customer Service and Service Quality * Ensure that entertainment programs meet quality and safety standards. * Resolve incidents or complaints related to events or activities. * Assess customer satisfaction and propose continuous improvements Academic Background: * Bachelor's degree in Hotel Management, Tourism, Communication, Event Production, Performing Arts, or related fields. * Preferred: postgraduate studies in entertainment management or event management. Experience: * Minimum 3 to 5 years in similar positions in hotels, resorts, parks, cruises, or entertainment centers. Skills: * Leadership and effective communication. * Creativity and innovation. * Customer orientation. * Teamwork. * Strategic planning. * Ability to work under pressure.

V6R2+JR Dziuché, Quintana Roo, Mexico

Program Manager – TORCH Program ( Temporary 9 months)64388600014209127

Program Manager – TORCH Program ( Temporary 9 months)

### **Summary** The TORCH Program Manager plays a pivotal role in orchestrating the delivery of the TORCH Leadership Experience—a transformative journey designed to empower senior leaders across Novartis US Commercial functions. This role is important to enable the execution of immersive learning expeditions, cross\-functional cohort experiences, and customer interactions that foster innovation, collaboration, and leadership excellence. As a strategic partner to the Program Director, the Program Manager ensures seamless execution across all program elements, driving operational excellence, stakeholder engagement, coordinating external vendors and measurable impact. This role is ideal for a dynamic manager who thrives in complex environments and is passionate about shaping the future of leadership development, ensuring the TORCH program delivers on its promise to empower teams and elevate performance. ### **About the Role** **Key Responsibilities** * **Lead end\-to\-end program execution** for TORCH, from strategic planning to implementation, ensuring alignment with business goals and timelines. * **Ensure cross\-functional collaboration** by coordinating with internal stakeholders, external partners, and subject matter experts to ensure seamless delivery. * **Implement measurement \& impact:** Create and maintain data dashboards, surveys, and feedback loops to track engagement, effectiveness, and business impact, through the support of the HYD team. * **Monitor KPIs and impact metrics**, delivering regular reports and insights to senior leadership to inform strategic decisions. * **Engage external partners:** Build and maintain strong relationships with senior leaders, external vendors, and cross\-functional teams to ensure program success. * **Support Operational Oversight:** Support on logistics for immersive expeditions, cohort connects, and customer engagements, including registration, and communications. * **Optimize resource allocation** and budget management, achieving cost\-efficiency while maintaining high\-quality outcomes. * **Oversee Governance \& Reporting:** Maintain program documentation, participant lists, and budget trackers; provide regular updates to TORCH Core team. * **Continuously improve program processes**, leveraging feedback loops, and retrospectives. **Required Experience** * Minimum 5 years of experience in large\-scale, multi\-stakeholder and cross\-functional programs, learning \& development, or leadership development within a corporate or consulting environment. * Experience deploying learning and skills initiatives across multiple geographies with clear business outcomes * Experience working in matrixed organizations and navigating complex stakeholder environments. * Familiarity with data dashboards, and survey tools. Expertise in leadership development frameworks and adult learning principles. * Experience with vendor management, including SOWs, SLAs, and budget oversight. * Degree in organizational change, adult learning, or related fields. Additional professional training and OD certifications are advantageous. * Fluent English (required). **Desired Skills** * Business Partnering * Project Management * Adaptability and resilience in fast\-paced * Leadership and team empowerment, with a focus on collaboration and accountability. * Digital fluency and comfort with virtual collaboration tools. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Marketing Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Sales Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

Associate Director, Implementation Lead64377284692225128

Associate Director, Implementation Lead

### **Summary** The Associate Director (AD), Implementation Lead role will report to the Director, PSC Strategy and Logistics, and will work with internal and external stakeholders to plan, lead and execute the imple\-mentation of operational changes and line extensions associated with established programs at the Patient Support Center. This role will be an expert in project management best practices and imple\-mentation process improvements. The position requires a dynamic, flexible, and outcomes\-oriented individual with excellent communication, administrative, prioritization, influencing, and organization skills. ### **About the Role** **Key Responsibilities:** * Responsible for the oversight and implementation of projects involving established programs within the Patient Support Center (PSC) with a focus on line extensions and operational changes, including planning, coordinating, executing, and monitoring project activities. * Serve as the PSC subject matter expert on enterprise program design standards, ensuring consistency with established operations. * Communicate with internal PSC and NPS stakeholders to ensure clarity of accountabilities and responsibilities related to implementation projects, facilitating effective collaboration and coordination between teams. * Create and manage PSC implementation project documents, requirements, and deliverables, ensuring that project documentation is comprehensive, up\-to\-date, and accessible to all relevant stakeholders. * Collaborate with Program Management, Business Operations, Product, and Operational Excellence teams throughout the project lifecycle to ensure project decisions and details align with the overall project roadmap, either defined by the PSC or Launch Excellence depending on the project scope. * Develop timelines and scope for overall projects, considering key milestones, resource allocation, and dependencies to ensure successful project completion within the given constraints. * Serve as the primary contact person for the PSC on project teams, providing necessary details, background information, and timelines to ensure all team members are well\-informed and aligned. * Define success and failure metrics for projects and programs, regularly communicating and presenting across the PSC regarding the achievements and opportunities associated with implemented programs. * Display proficiency in managing effective meetings, demonstrating skills in keeping participants on track, on schedule, and focused, while actively encouraging their participation and engagement. * Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes What you’ll bring to the role: **Education:** Bachelor’s Degree required; advanced degree preferred (e.g., MHA, MBA) **Internal Engagements:** This position will collaborate with many individuals across NPS and PSC Leaders, PSC Operations, Training, Marketing, Legal, People \& Organizations, Ethics Risk Compliance, Service Business Partners Travel requirements: Role is office\-based in Mexico City, Mexico with occasional travel between offices, Tempe, or East Hanover (anticipating 20%) **Hybrid Working Requirements**: Ability to work on\-site, Mexico City, Mx 3 days per week **Required Experience:** * 5\+ years pharmaceutical, biotech, consulting, specialty hub operations or related experience * 2\+ Years project management experience * Strong leadership, teaching, planning and organization, data and analytics, decision making and problem\-solving skills * Experience working in a Patient Services contact center, pharmaceutical industry, healthcare or heavily regulated industry * Strong interpersonal, communication, influencing and analytical skills * Demonstrated ability to synthesize information to develop recommendations, and ability to persuade / influence organization pursuit of recommended path * Ability to manage multiple projects and consistently meet deadlines * Excels at interacting with a diverse group of people, all levels of management, including senior leadership **Preferred Qualifications:** * Strong compliance mindset, high level of integrity and ethical judgment, demonstrated experience in fostering compliance with company policies and procedures * Understanding of privacy laws and regulations including HIPAA and similar state laws * Strong ability to collaborate and work cross\-functionally within a matrix environment * Strong analytical acumen and ability to apply data driven insights for operational improvements * PMP Certification is preferred **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Innovative Medicines Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

Associate Director, Business Operations64377284708738129

Associate Director, Business Operations

### **Summary** We are seeking an experienced Associate Director of Business Operations to lead and manage the day\-to\-day operations of our Patient Support Center (PSC) Business Operations associates in Mexico City, Mexico. The role partners closely with the departments within Business Operations to ensure alignment with US\-based functional standards and ways of working, including Program \& Systems Training, Central Operations, and Strategy \& Logistics. This role is responsible for overseeing the Mexico City associate’s work, administrative functions, and full employment lifecycle decisions including hiring, promotion, compensation, termination, discipline, and performance management. The ideal candidate will bring deep expertise in pharmaceutical services and a proactive, solution\-oriented mindset to drive operational excellence and associate engagement. ### **About the Role** Key Responsibilities: * Direct and manage daily Business Operations activities, ensuring alignment with US\-based department/functional team standards, priorities, and ways of working. * Coordination of all aspects, in consultation with US functional lead, of Mexico City\-based associate lifecycle management including recruitment, onboarding, performance reviews, promotions, disciplinary actions, and terminations. * Manage Mexico City\-based associate escalations in accordance with local law and regulations. * Support functional escalations in consultation with the appropriate US\-based Business Operations lead. * Partner with PSC Business Operations teams to align functional strategy and execution. * Support multiple concurrent projects, ensuring timely delivery and high\-quality outcomes across assigned activities. * Synthesize data and insights to increase awareness of local operating needs and support decision\-making. * Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes Required Qualifications: * Bachelor’s Degree required; advanced degree preferred (e.g., MHA, MBA) * 5\+ years of direct people management experience * Excellent interpersonal, communication, and analytical skills * Entrepreneurial mindset with a proactive approach to problem\-solving * Ability to manage multiple priorities in a fast\-paced environment * Fluent in English and Spanish Preferred Qualifications: * 2\+ years of experience in the pharmaceutical or healthcare industry **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Innovative Medicines Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

Specialty Pharmacy Coordinator641483135742751210

Specialty Pharmacy Coordinator

### **Summary** The Specialty Pharmacy Coordinator is responsible for the crucial last part of a patient’s journey to ensure fulfillment of the Novartis product that they have been prescribed. Under the general supervision of the Supervisor, Specialty Pharmacy Coordinator, the SPC is responsible for ensuring receipt of complete triage packet to the designated Specialty Pharmacy. The SPC will review, analyze, identify and solve problematic issues and escalations after a prescription has been triaged to Specialty Pharmacy. They also build and develop strong relationships with our SP partners to support all activities that facilitate patients access to the medication. The SPC utilizes knowledge of SP process, prescription access and reimbursement issues to effectively detect and investigate potential gaps in access to Novartis Medications. The individual in this role will focus on achievement of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), productivity, quality, and customer service ### **About the Role** **Your responsibilities will include, but are not limited to:** * Collaborating with Specialty Pharmacies and Case management team to resolve triage issues and escalations. * Monitor relevant reports and dashboards to identify issues and intervene as appropriate to avoid any delay in patients access to the medication. * Collaborate and support other Patient Support center agents in addressing Specialty pharmacy related issues. * Developing relationships with designated Specialty Pharmacy contacts to ensure optimal performance. * Follow up activities with Specialty Pharmacies (via phone, email, portal/or data feeds) to ensure receipt of Start Forms and other support documents to ensure timely processing by designated pharmacy. * Monitor triage cases to identify errors, including incomplete Start Forms, and actively work with case management team to address and prevent delay in access to the medication. * Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes. * Adhere to call guides, job aides, and work instructions for case processing and case cadence * Adhere to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), productivity and quality metrics. * Accurately and concisely document case notes to inform cross\-functional partners on the relevant status details. * Professionally and compliantly interact with external customers during outbound phone calls. **What you’ll bring to the role:** **Education:** High School Diploma required; Associate degree or above preferred **Required Experience**: * Minimum 1 \- 2 years of patient services, healthcare, or pharmacy contact center prescription triage capability or service * Strong critical thinking skills and the ability to multi\-task * Understanding and experience working for or partnering with specialty pharmacies * Experience working with data entry system(s), case management systems, computer software, and telephone/fax technology * Knowledge of HIPAA, patient privacy, and other legal policies applicable to working in a patient support center * Forward thinker who can adapt and grow with the evolving Novartis Patient Support landscape **Preferred Experience:** * Bachelor´s degree preferred but not required. * Strong interpersonal, communication, influencing and analytical skills * Ability to manage multiple projects and consistently meet deadlines * Previous experience with SPs, copay card programs, free goods, insurance plans and payer access steps * Prior experience in successfully implementing pharmacy process improvement strategies to enhance efficiency. **Other requirements:** * Proximity and ability to commute to work onsite in Mexico City for occasional meetings or events, and one week per month (5 days) with team and leadership * Requires being in person as needed during employee training and onboarding **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Universal Hierarchy Node Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

Assistant Director of Finance641473653345311211

Assistant Director of Finance

Assistant Director of Finance The role aims to be recognized as trusted advisors in the hotel / hotels. This role supports the finance lead to attract and retains best\-in\-class finance professionals. This role assists in developing their finance team and enables them to Thrive. The role communicates with impact, ensures a robust control and compliance environment and supports to enable the EMEA finance management company value proposition, which is attractive to existing and new owners. The role partners within the hotel / hotels to maximize profit for our shareholders and owners and executes EMEA Operations Finance innovations and projects to deliver an industry leading efficient finance organization. **What will I be doing?** The Assistant Director of Finance will support all activities performed by the Director of Finance, to include but not limited to, understanding and driving financial performance, ensuring timely and accurate financial reporting and month\-end closing activities, co\-ordinating and reviewing monthly financial statements in accordance with Generally Accepted Accounting Principles (GAAP), Uniform System of Accounts and Hilton policies and procedures. Specifically, you will be responsible for performing the following tasks to the highest standards: * Ensure a smooth operation of all hotel finance activities in full compliance with the policy, regulatory and contractual framework. * Business partner with all hotel finance team members and the Hotel Management team, and supports the Director of Finance in developing excellent working relationships across a broad range of internal and external stakeholders, including Commercial, IT, Procurement, Operations, Shared Service Centers (where applicable), Owners and Assett Managers as well as Regional Operations Finance. * In absence of the Director of Finance, the Assistant Director of Finance will assume responsibilities of the department lead. Support the Director of Finance to develop best\-in\-class hotel Finance teams, including participation in all relevant Finance development programs. * **What are we looking for?** * Ability to analyze large volume of complex financial information from many sources and create reports, forecasts, and projections * Strong problem solving skills, including ability to effectively address any issue in collaboration with others as appropriate * Ability to proactively identify and prevent potential problems * Ability to help develop problem solving skills among direct reports and other team members as appropriate * Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities * Ability to manage and develop staff * Detail oriented and organized * Ability to develop presentations and effectively present to all levels of company, hotels \& owners * Strong communication and negotiation skills (all levels of management and external customers) * Proficient in MS Excel, Word and Outlook with the ability to quickly learn new programs when required Additional Preferences: * University degree in Accounting or Finance **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Lead, ATP Customer Support638408661501471212

Lead, ATP Customer Support

### **Summary** The Lead E2E Customer Support management role will be responsible to lead team (up to 8 people) with internal case management, pre\-production planning, site onboarding, billing/invoicing and logistics. They will also serve as an expert on key systems and processes supporting E2E customer engagement. They will also assist with providing oversight support on customer related inquiries as needed. any inquires. Engagement provided primarily through phone, Salesforce, email and MS Teams chats. The lead will also guide their team on how to effectively address stakeholder needs. They will serve as experts on relevant technology/systems and knowledge/content. They will be responsible to manage top/high volume accounts (up to 20 accounts) and serve as their main point of contact for all product ordering needs. ### **About the Role** **Major Accountabilities** * Lead team (up to 8 people) located in Mexico City who will be responsible for directly interacting and supporting various cross functional Novartis internal teams, suppliers and stakeholders on key E2E programs and processes, understanding interconnectivity to support future optimizations * Serve as subject matter expert across all elements of customer support including but not limited to delivery delays and escalations, order management, pre\-production planning, billing/invoicing, logistics and associated system applications * Partner with cross\-functional stakeholders responsible for product manufacturing and delivering to create solutions to address customer needs * Demonstrate mastery in handling complex interactions and/or cases as it pertains to navigating product ordering and delivery \- Lead select automation activities to improve quality and drive team productivity \- Prepare proper documentation, and notifications; perform proper escalation, tracking, and follow\-up * Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs) and Compliance Guidelines * Ability to work the scheduled work hours, which generally will be an 8\-hour shift with two paid rest breaks and an unpaid lunch break * This position will require holiday support for Customer Support (CS) team * Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes. **Ideal Background** **Education**: Bachelor's degree required; Master's degree a plus **Languages:** Fluent English, other languages desirable **Experience:** * 2\+ years of progressive business experience in the biopharmaceutical or healthcare industry with broad understanding of customer and patient services * 2\+ years of customer service/support experience * Change management and project management experience * Ability to drive results and lead a team * Ability to manage multiple projects and consistently meet deadlines * Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments * Detail oriented problem solver who can make clear\-headed decisions while under pressure * Strong written and verbal skills; Spanish speaking a plus * Proficient in \\Excel, and navigating systems related to product ordering and case management preferred * Knowledge of pharmaceutical industry regulations, patient privacy and other relevant legal policies and principles * Ability to work a flexible staggered schedule (early mornings/ later evenings) * Oncology experience preferred **Leadership Competencies** * People management * Relationship building * Problem solving * Customer/patient\-centric mindset * Strong written and verbal communication skills **Location:** * Mexico City NOCC * International/Domestic travel may be required for training and business meetings **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Innovative Medicines Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Technical Operations Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

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