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Marketing & Communications in Othon P. Blanco

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Othon P. Blanco

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Location:Othon P. Blanco

Category:Marketing & Communications

BlueCoat64845100925187120

BlueCoat **Bluecoat – Coordinator** At **Bluecoat**, we are looking for a Coordinator to manage client events at our hotel. You will act as the main point of contact between our clients and the hotel’s commercial and operational teams, ensuring every event runs smoothly and exceeds expectations. **Key Responsibilities:** * Welcome clients and keep all event information updated in the system. * Prepare contracts, rooming lists, payment instructions, and other important details. * Coordinate budgets and communicate directly with clients. * Create Work Orders and conduct briefings with all relevant information. * Collaborate with Account Managers, Sales Coordinators, Reservations, Front Desk, Hilton Meetings, and other hotel departments. * Support clients during their stay and ensure all requests are addressed promptly. * Participate in special activities such as welcome cocktails and client tours. **What Bluecoat Offers:** * A dynamic and collaborative work environment. * Exposure to high\-profile events and clients. * Opportunities for professional growth within Bluecoat. **What Are We Looking For?** At **Bluecoat**, our Coordinators always work on behalf of our guests and in collaboration with other team members. To succeed in this role, you should demonstrate the following attitude, behaviors, skills, and values: * Bachelor’s degree or MBA in Management, Hospitality, or Marketing. * Previous experience in client services or sales, preferably in hospitality. * Ability to analyze and manage multiple tasks. * Strong problem\-solving skills, with the ability to act quickly and efficiently. * Excellent organizational and planning skills. * Proficiency in computer applications, including Excel, PowerPoint, and Word. * A proactive approach to meet deadlines and objectives. **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Delphi Coordinator / Delphi Administrator64709031900931121

Delphi Coordinator / Delphi Administrator

Delphi Coordinator / Delphi Administrator The Delphi Coordinator is responsible for providing **high\-level administrative, operational, and system support** by maintaining a clean, accurate, and audit\-compliant **Delphi.fdc** database for both Hilton Tulum and Conrad Tulum. This role supports the **Sales, Services teams**, ensuring data integrity, timely reporting, contract accuracy, and proper system usage across the cluster. The position is essential to operational efficiency, audit readiness, and decision\-making across the commercial teams. **PRIMARY RESPONSIBILITIES:** **Delphi.fdc Administration** * Maintain a **clean and audit\-ready** Delphi.fdc system in accordance with Hilton standards. * Audit new entries, updates, bookings, and changes submitted by Sales and Catering teams. * Manage system settings, templates, user access, and configuration parameters. * Enter new inquiries when needed. * Run and distribute the **Daily Change Log Report**. **Reporting \& Data Analysis** * Run all required daily, weekly, monthly, and month\-end reports. * Create and manage queries to support business needs for all commercial departments. * Prepare monthly production reports and **three\-year pace reports**. * Update monthly and annual **group commission forecasts**. * Audit room nights and revenue against corporate Revenue Management reports weekly. * Provide on\-demand analytical support for forecasting, budgeting, and performance reviews requested by Directors. **Sales, Catering \& Events Support** * Conduct training for new team members on systems, procedures, and Hilton policies. * Assist Sales Managers with on\-demand prospecting reports for GRC Meeting * Review weekly lists of prospects and tentative bookings during sales meetings. **Contract Administration** * Ensure all contracts are accurately loaded and fully aligned with booking details. * Verify consistency between contract terms, room blocks, revenue, and system entries. **Additional Responsibilities** * Support Directors in incentive plan documentation and result tracking. * Perform additional duties as assigned. * Bachelor’s Degree preferred. * Previous experience in office administration, hotel sales, catering, or system management. * **Advanced knowledge of Delphi.fdc** (required). * Strong proficiency in **Excel** and analytical tools. * Fluent English (written and spoken). * Ability to read, analyze, and interpret financial and production reports. * Strong organizational skills and ability to manage multiple projects simultaneously. * Demonstrated initiative, problem\-solving ability, and attention to detail. * Ability to work effectively under time and resource constraints. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Knowledge of local market * Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations * Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges * Business degree, or any relevant qualification, would be advantageous **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Investigation specialist for lab64688672987905122

Investigation specialist for lab

### **Summary** The primary responsibility of the Quality Specialist is to manage the day\-to\-day processes for Deviations including receiving, logging, investigating, and trending of product quality related deviations, liaising with internal manufacturing/Third Party sites, identification, and reporting of high\-profile deviation events. Additional responsibilities include and are not limited to attending assigned processes described in present job description, training of employees, compiling, analyzing, and reporting of metrics and strategies that will continuously improve the processes and business partner agreed expectations and outline course of actions as a result. ### **About the Role** \#LIONSITE \#NAUCALPAN **Major accountabilities:** * Responsible to open, manage and conduct or follow up (as applicable) the investigation report for closure of deviations in accordance with company and regulatory requirements. * Responsible for smooth handling of Deviations with appropriate project management skills. * Open and ensure progression of relevant child records (action, CAPA, effectiveness check, etc) as required. * Review and evaluate compliance of actions, CAPAs and Effectiveness Check records for approval or rejection when corresponds as per delegation of activities from business partners. * QA Approver when applicable. * Act as contact point for Business Partners to follow up the investigations opened in IT system. * Responsible to comply with timeliness in accordance with global SOP´s, and document needed extensions in applicable IT system with appropriate justification. * Responsible to run queries in the appropriate system and communicate about recurrence in all deviations under associate’s responsibility. * Escalate service related GxP and non\-GxP issues to appropriate level to ensure timely investigation and compliance with local and global operating procedures. * Responsible for scheduling meetings to communicate the progress of the process to report deliverable status and continuously acquire process knowledge to determine and assign follow\-up action items, if required. * Responsible to stablish and maintain the KPI´s within the quality standards. * Provide guidance to Business Partners in the activities related to Deviation process to stablish improvements. 1QEM system key user * Provide support to users in IT system platform when required. * Be contact point for system troubleshooting to support specific topics. * Raise IT tickets for technical issues, registration/deregistration of users from platform. **Minimum requirements :** * Knowledge: Quality Systems; Continuous Improvement; Good Manufacturing Practices; local/international Health Regulations; Project Management. * Skills: Strives for simplicity and clarity; Digital technology Savvy; Continuous Learning; Solution oriented behavior; Self organization; Stakeholder Engagement; Organizational Savvy; Effective communication; Breakthrough analysis; Agile Mindset; Agile Teams. **Education:** Bachelor’s degree in chemistry, pharmaceutical or life science **Languages:** English, Spanish, Portuguese (desirable), and French (desirable) **Experiences:** At least 3 years of experience into pharmaceutical industry. **Commitment to Diversity and Inclusion** Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. **Accessibility and Accommodation:** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to tas.mexico@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para desempeñar las funciones esenciales de un puesto, envíe un correo electrónico a tas.mexico@novartis.com y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division Operations Business Unit Quality Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Quality Job Type Full time Employment Type Regular Shift Work No Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Performance Excellence Senior Analyst64612350821762123

Performance Excellence Senior Analyst

### **Summary** This role is responsible for evaluating the performance of the people, processes and tools that deliver out\-standing Contact Center performance. You will join a team of analysts assigned to support the Patient Support Center (PSC). The PSC is a Novartis managed, internal NPS Contact Center staffed by these customer facing roles: Patient Navigator, Reimburse\-ment Specialist, Case Navigator and Intake Specialist. The Sr Performance Excellence Analyst role ensures consistent and compliant use of approved communication techniques, work process document (WPD) procedures by coaching and delivering feedback to Case Manage\-ment, Patient Navigator and Reimbursement team members (other examples such as Team Leads, Learning \& Development, Product). ### **About the Role** **Job Purpose** Over the next 5 years, Novartis is expected to launch up to 27 new medications and our Novartis Patient Support team is on the forefront of transforming how the industry helps patients get access to treatment. Our ambition is high, but we are proud and not satisfied. If you’d like to be part of our journey, then come join our team! This role is responsible for evaluating the performance of the people, processes and tools that deliver outstanding Contact Center performance. You will join a team of analysts assigned to support the Patient Support Center (PSC). The PSC is a Novartis managed, internal NPS Contact Center staffed by these customer facing roles: Patient Navigator, Reimbursement Specialist, Case Navigator and Intake Specialist. The Sr Performance Excellence Analyst role ensures consistent and compliant use of approved communication techniques, work process document (WPD) procedures by coaching and delivering feedback to Case Management, Patient Navigator and Reimbursement team members (other examples such as Team Leads, Learning \& Development, Product). **This role is responsible for evaluating the customer facing PSC role’s use of:** * approved talking points, FAQs and knowledge articles * effective customer centric listening and satisfactory communication skills * accurate and efficient use of program process, job aids * CRM and telephony\-based systems tools employed to support patients, caregivers, payors and/or HCPs via phone and other support channels (email, fax, SMS, IVR as examples). * Must be flexible on schedule and hours (8am – 5p, 9a – 6p ET) May be required and scheduled to work on Novartis US IM holidays as determined by business need This role functions as subject matter expert (SME) when special or critical case quality issues occur. This position will work in conjunction with Performance Excellence leadership, the NPS Quality \& Standards, Safety as well as PSC Case Management, Reimbursement and Workforce Management teams to maintain overall program quality. This may include team meetings, agent training programs, performance and metric review presentations and documents. This role is responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes. **What you’ll bring to the role:** * Education: Bachelor’s degree required. * Role is based in México City, México and is hybrid combining both on\-site and remote work hours. Required Experience: * 2\-5 years contact center or related performance monitoring experience * Strong communication skills including active listening, providing detailed feedback, creating documentation, paraphrasing. * 1\-3 years experience supporting cross functional stakeholder performance review sessions; effectively tracking insights across functional leads through to resolution * Working with monitoring systems such as Genesys, NICE, Verint or other solutions * Proficient in MS Office applications specifically Excel, PowerPoint, Teams, Word * Use of systems and resources to identify areas to improve agent processes and performance that impact engagement, both customer and agent satisfaction. This role organizes, reviews and shares information and results that support the user stories, journeys and customer experience flows; is responsible for using Voice of the Customer results in the overall review of agent performance. * Travel: as required to other Novartis sites * Successful team player working across multiple teams (both remotely and onsite) Preferred Experience: * Experience working in a NPS hub operation supporting reimbursement, case services * Prior knowledge and experience with commercial and government insured patient reimbursement programs including copay, savings cards, vouchers, free trial offer and/or prior authorization, benefit investigation and verification, appeals, and payer policies and procedures with both pharmacy and medical benefit products. * Use and knowledge of dashboard reporting tools such as Qlik, Tableau. * Bi\-lingual Spanish and English. Highly proficient with reading, writing and spoken Spanish and English language skills. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Marketing Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

Complex Sales Optimization Executive Conrad / Waldorf64612350650883124

Complex Sales Optimization Executive Conrad / Waldorf

Complex Sales Optimization Executive Conrad / Waldorf Sales Optimization Executive Cluster As a member of the Conrad team, you are responsible for carrying out the following tasks with excellent performance in accordance with the department’s operations manual, including but not limited to: Preparing sales reports. Welcoming and assisting clients. Preparing groups for Turnover delivery. Blocking meeting rooms for internal events in Delphi. Being responsible for initiating the preparation of proposals and serving as the first point of contact to advise potential clients on hotel rooms, meeting spaces, and rate availability. Assisting Sales Managers upon request with system updates (Delphi), as well as room and meeting space blocks. Data entry using Delphi, Microsoft Word, and Excel. Answering phone calls and assisting internal and external guests with their requests. Attending weekly and monthly departmental sales meetings and other scheduled meetings to support business operations, such as group meetings as required. Keeping the workspace clean and organized. Assisting with special projects and assignments as directed by the Sales Management team. Providing coverage for the department’s executive on\-call duties. Qualifications \- Internal What are we looking for? * Proficiency in the English language * Proficiency in Microsoft Office Suite * Experience with the Opera platform * Proficiency in the DELPHI.fdc platform * Experience using virtual call platforms * Knowledge of the sales department * Advanced command of the English language – Upper\-Intermediate * Leadership – Intermediate * Teamwork – High * Eloquence / Verbal fluency – High, fluent * Effective problem\-solving – High * Empathy – High * Confidence – High * Effective communication and listening – High * Persuasion – Upper\-Intermediate * Planning ability – High * Productivity – High What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Assistant Manager of Entertainment64525794084994125

Assistant Manager of Entertainment

Assistant Manager of Entertainment ### **Assistant Manager of Entertainment** The Assistant Manager of Entertainment is responsible for supporting the management of all entertainment operations, team members, and training initiatives to ensure an exceptional Guest and Member experience, while contributing to revenue generation and operating within the established annual budget. ### **What will I be doing?** As an Assistant Manager of Entertainment, you will support the overall coordination and execution of entertainment activities, team performance, and guest engagement. You will also assist in managing the annual departmental budget and addressing guest feedback. Specifically, your responsibilities will include, but are not limited to, the following: * Support effective daily operations of the Entertainment department * Assist in meeting and exceeding revenue targets * Help ensure operations remain within the annual departmental budget * Manage and respond to guest and member feedback to drive continuous improvement * Coordinate with other hotel departments and local partners to enhance the entertainment offering * Ensure guests and members receive friendly, engaging, and consistent personalized service from all team members * Support the recruitment, training, supervision, and development of the Entertainment team * Assist in responding to internal and external audits to ensure ongoing improvement * Maintain awareness of department security regarding cash, merchandise, and equipment, ensuring all procedures are followed * Ensure compliance with health, safety, and COSHH regulations, and enforce applicable rules and guidelines for guests and members ### **What are we looking for?** An Assistant Manager of Entertainment serving our brand is always working on behalf of our Guests and collaborating with fellow Team Members. To successfully fulfill this role, you should demonstrate the following attitudes, behaviors, skills, and values: * Management experience within the entertainment, recreation, or activities sector * Ability to work under pressure * Excellent grooming and professional presentation standards * Willingness to develop both team members and yourself * Flexibility to respond to a variety of operational situations * Ability to work independently or as part of a team ### **It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:** * Passion for delivering exceptional customer service * Ability to drive engagement or promote sales within activities and events * Understanding of family and entertainment environments * Knowledge and compliance with safety, health, and regulatory guidelines relevant to the Entertainment department * Ability to support and contribute to achieving financial targets **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Kids Club Supervisor64525794100866126

Kids Club Supervisor

Kids Club Supervisor ### **What will I be doing?** As a Kids Club Supervisor, you will be responsible for coordinating Kids Club activities, supervising the team, and ensuring a safe, fun, and engaging environment for children. You will also be required to operate within the departmental budget and manage guest feedback. Specifically, you will be responsible for performing the following tasks to the highest standards: * Supervise and support the daily operations of the Kids Club * Focus on meeting and exceeding agreed activity and engagement targets * Ensure operations remain within the departmental annual budget * Manage guest feedback effectively to support continuous improvement of children’s programs * Coordinate with other hotel departments and local partners to enhance the Kids Club experience * Ensure children, guests, and members receive friendly, personalized, and consistent service from all team members * Assist with the recruitment, supervision, training, and development of the Kids Club team * Respond to audits to ensure ongoing improvement and compliance * Maintain awareness of department security related to cash, inventory, equipment, and children’s safety, ensuring all procedures are followed * Ensure full compliance with health, safety, childcare, and COSHH regulations, and ensure all Kids Club rules are observed by parents, members, and guests ### **What are we looking for?** A Kids Club Supervisor working with our brand is always acting on behalf of our Guests and collaborating closely with fellow Team Members. To successfully fulfill this role, you should demonstrate the following attitudes, behaviors, skills, and values: * Experience in supervising or managing teams within the childcare, recreation, or entertainment sector * Ability to work under pressure while maintaining a positive and professional attitude * Excellent grooming and professional presentation standards * Willingness to support the development of team members and your own growth * Flexibility to adapt to different work situations and dynamic operational needs * Ability to work independently or as part of a team ### **It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:** * Strong passion for delivering exceptional guest and child\-focused service * Ability to promote activities, programs, or events effectively * Understanding of children’s behavioral needs and safe play environments * Knowledge of and compliance with child safety guidelines, health regulations, and departmental standards * Ability to support the achievement of financial or participation targets **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Complex Group Sales Executive *Waldorf Astoria Riviera Maya & Conrad Tulum*64415502696579127

Complex Group Sales Executive *Waldorf Astoria Riviera Maya & Conrad Tulum*

Complex Group Sales Executive \*Waldorf Astoria Riviera Maya \& Conrad Tulum\* ### **A Complex Group Sales Executive** will ensure the effective coordination, administration, and conversion of all group room and event bookings across the complex, following established sales and reservations procedures. ### **What will I be doing?** As a **Complex Group Sales Executive**, you will be responsible for the coordination and management of group sales activities, ensuring a seamless process from inquiry to post\-event follow\-up. Specifically, you will be expected to perform the following duties to the highest standards: * Adhere to the group sales and yield policies to **maximize revenue** and optimize occupancy. * **Develop and maintain** a comprehensive client and account database. * **Identify, generate, and develop** new sales leads, establishing strong business relationships with potential and existing clients. * **Research market trends**, monitor competitor activities, and stay informed about local and regional events to identify new business opportunities. * Handle **administrative and reporting tasks** as directed by the Management Team. * Maintain and manage a detailed **group and event calendar** to maximize space utilization and profitability. * Build and nurture **strong relationships** with clients, guests, and internal teams to fully understand their needs and deliver outstanding service. * **Conduct site inspections and hotel show rounds** for potential clients, showcasing facilities and services. * Oversee the **complete administration and execution** of all confirmed group bookings and events. * **Participate in hotel and brand promotional activities** to enhance visibility and drive group business. ### **What are we looking for?** A **Complex Group Sales Executive** serving Hilton brands is always working on behalf of our Guests while collaborating closely with fellow Team Members. To successfully perform in this role, you should demonstrate the following attitudes, behaviors, skills, and values: * Strong **organizational and administrative skills** * A **positive attitude** and **excellent communication abilities** * **Commitment to delivering exceptional customer service** * **Confidence and professionalism** in all client interactions, including over the phone and in person * Advanced **computer literacy and IT proficiency** * **Professional appearance and grooming standards** It would be advantageous in this position to demonstrate the following capabilities and distinctions: * **Experience with hotel property management systems** (such as OnQ, Delphi, or Opera) * **Previous experience** in **Group Sales**, **Conference \& Events**, or **Revenue Management** functions * A **relevant degree** in **Business, Hospitality, or a related field** from an accredited institution **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Leisure Sales Manager64377993796610128

Leisure Sales Manager

Job Description Responsible for growing existing accounts and generating new business to ensure that revenues meet or exceed budget in order to maximize revenue and profits, and to improve the hotel’s performance in the marketplace. **Duties \& Functions:** * Direct and manage all transient sales activities to maximize revenue for the hotel * Prepare, implement and compile data for the strategic sales plan, monthly SMART goals, annual goals, sales, forecasts and other reports as directed/required * Develop rates, and deployment strategies through review of competitive data, demand analysis and mix management * Participate in sales presentations, property tours and customer meetings * Conduct and attend business review meetings, strategic sales meetings, management meetings and other meetings as required/ requested * Represent the hotel in community and industry organizations and events * Participate as team player with other key executive members * Be a leader and role model to all team members * Administer and ensure timely completion of all activities of the Sales Department * Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team * Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies * Meet or exceed established goals * Coordinate transient bookings to maximize profits * Initiate and follow up on leads * Monitor production of all top accounts and evaluate trends within said market * Coordinate all non\-group transient sales solicitations to maximize market mix * Assist in the preparation of required reports in a timely manner * Participate weekly sales meetings and daily line ups * Devising or modifying procedures to solve process problems that will result in more efficient * Any other reasonable duties as assigned by the supervisor or manager. * We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. **ADDITIONAL RESPONSIBILITIES** * Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams. * Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information. * Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed. * Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. Qualifications The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. * Bachelor’s Degree preferred * Minimum four years of sales leadership experience in similar sized operation required, preferably in an upscale or lifestyle brand hotel * Must have comprehensive knowledge of food and beverage, catering sales, conference service and marketing management experience, guest relations and etiquette * Basic understanding of legal contract language * Proven team leader with a high level of energy and motivation with a proven track record of living the company's values * An intermediate to proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel \& Outlook is preferred * Enter and locate work related information using computers and/or point of sale systems * Ability to spend extended lengths of time viewing a computer screen * Possess a gracious, friendly, and fun demeanor * Ability to multitask, work in a fast\-paced environment and have a high level attention to detail * Maintain positive and productive working relationships with other employees and departments * Ability to work independently and to partner with others to promote an environment of teamwork * Must be able to stand or walk a minimum eight\-hour shift. Additional Information What's in it for you... * The opportunity to join an innovative, fast\-growing, international group that’s committed to not just building new hotels but building a global brand. * The chance to challenge the norm and work in an environment that is both creative and rewarding. * Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. * A competitive package and plenty of opportunity for development. * Discounts across the entire Ennismore family of brands.

V6R2+JR Dziuché, Quintana Roo, Mexico

Complex Weddings Sales Manager64355612871042129

Complex Weddings Sales Manager

Complex Weddings Sales Manager The Complex Weddings Sales Manager is responsible for achieving revenue targets and ensuring the successful planning and execution of weddings \& social events at the hotel. This role plays a key part in the profitability and prestige of weddings and social events in accordance with the hotel’s annual sales and marketing strategy. **Adhering to the hotel’s yield policy for weddings and events to maximize revenue and profitability.** **Collaborating with Sales and Events teams to define and optimize wedding packages and pricing strategies.** **Managing relationships with third\-party vendors, ensuring compliance with hotel standards and delivering an exceptional experience for clients.** **Supporting the hotel’s commercial strategy and contributing to the achievement of departmental sales goals.** **Analyzing the local competitive landscape to implement strategies that position the hotel as a top wedding destination.** **Developing and training the weddings team in sales techniques, service standards, contract negotiation, and flawless event coordination.** **Building strong relationships with couples and clients to fully understand their needs and deliver tailor\-made experiences.** **Building strong relationships with couples and clients to fully understand their needs and deliver tailor\-made experiences.** **Participating in promotional activities, bridal expos, and relevant marketing events.** **Produce and present regular updates on sales team performance to hotel owners and senior management.** **Support Activities** Additionally, they must carry out any other duties assigned that are inherent to the nature of the position. **Other Activities** They are expected to attend all required courses, trainings, meetings, or workshops related to the role. Participation in operational meetings organized by management is also essential to maintain alignment with hotel objectives and service standards. In addition, Weddings Manager is responsible for complying with, and enforcing all policies, procedures, and guidelines related to Sustainability, Occupational Health, and Safety. It is also their duty to attend and ensure that all team members under their supervision attend orientation sessions on Sustainability and Occupational Health \& Safety. This promotes awareness and understanding of the hotel’s standards and expectations in these critical areas. Finally, Weddings Manager is expected to lead by example by consistently demonstrating safe and responsible behavior in every task performed. This leadership by example helps to foster and reinforce a strong Hilton culture and Safety and Sustainability standards throughout the team. **What are we looking for?** Commitment to delivering exceptional customer service. Strong commercial acumen and analytical thinking to evaluate KPIs and trends. High level of organization, planning, and attention to detail. Professional presence and grooming. Flexibility to manage multiple demands and a dynamic work schedule. **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Delivery Manager Temporary 6 months643556128547851210

Delivery Manager Temporary 6 months

### **Summary** \~ Explore, develop, implement and evaluate digital innovation solutions that address customer needs. Co-create with key stakeholders to build partnerships and collaborations \~ Lead the delivery of multiple projects across a variety of creative and marketing channels, including print and digital media. Develop and coordinate project plans at the design, development and production stages of a project to support successful delivery within established KPIs. \~ Collaborate with brand teams, technical teams and all functions to maximize value. \~ Provide consultation, advice and support on product commercialization strategy, and influence the marketing operations/sales marketing team in decision-making regarding sales force resource allocation in the most optimal way through the delivery of data-driven, tested projects. \~ Provide analytical support to Novartis internal customers ### **About the Role** **Major accountabilities:** * Planning and management, Gather requirements to develop detailed Project plans and Project estimations to task level. * Proactively assist the Business to identify upcoming conflicts and resource gaps. * Serve as interface with the global and local Brand teams on Project Planning and delivery management. * Leads and delivers projects for Regional and global teams, ensuring adherence to time\-lines and quality objectives. * Ensures delivery of efficient and high\-quality deliverables. * Manages an efficient and high\-quality team that promotes synergy and best practice sharing among resources, drives collaboration with Country Organizations in managing high standards of communication and delivering best in class services. * Provide guidance on training requirements in relation to Commercial processes \-Takes initiative to drive standardization of reports across brands * Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt * Distribution of marketing samples (where applicable) **Key performance indicators:** * Quality and accuracy of forecast assumptions. * Good customer satisfaction scores. * Ability to manage multiple stakeholders / projects. **Minimum Requirements:** **Work Experience:** * Cross Cultural Experience. * Project Management. * Operations Management and Execution. **Skills:** * Agility. * Analytical Thinking. * Brand Awareness. * Building Construction. * Business Analytics. * Cross\-Functional Collaboration. * Digital Marketing. * Marketing Strategy. * Media Campaigns. * Project Management. * Sales. * Stakeholder Engagement. * Stakeholder Management. * Strategic Marketing. **Languages :** * English. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Universal Hierarchy Node Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No ### **Accessibility Adjustments** Novartis is committed to working and providing reasonable accommodations for individuals with disabilities. If, due to a medical condition or disability, you require a reasonable accommodation at any stage of the recruitment process or to perform the essential functions of a role, please email \[email protected] and let us know the nature of your request and your contact information. Include the position number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Assistant Director of Revenue — Complex Hilton Tulum and Conrad Tulum643351702986251211

Assistant Director of Revenue — Complex Hilton Tulum and Conrad Tulum

Assistant Director of Revenue — Complex Hilton Tulum and Conrad Tulum **Assistant Director of Revenue — Complex Hilton Tulum and Conrad Tulum** The Assistant Director of Revenue supports the development and implementation of the hotel’s commercial strategy by recommending revenue growth initiatives, analyzing performance, and ensuring the hotel remains competitively positioned in the marketplace. **What will I be doing?** As Assistant Director of Revenue, you will be responsible for analyzing and presenting financial and market data that supports the Sales, Marketing, and Executive teams in making informed strategic decisions. You will also assist in leading the Revenue Management team and support overall business performance. Your responsibilities will include: * Supporting and guiding the Revenue Management team in day\-to\-day operations and strategic planning to achieve departmental and organizational objectives. * Monitoring market trends, competitor performance, and hotel positioning to identify growth opportunities and mitigate risks. * Investigating yield exemptions and analyzing patterns to recommend actions for revenue optimization. * Preparing and maintaining a three\-month market segment outlook, analyzing actual results versus forecasts on a daily basis. * Completing and interpreting month\-end revenue reports. * Presenting risks and opportunities related to room and meeting space availability during weekly business review meetings. * Recording and analyzing all lost, cancelled, refused, and waitlisted business across Rooms and Conference \& Events spaces. * Ensuring the team is well\-informed about relevant processes, systems, policies, and promotions. * Overseeing staff performance and compliance with company standards and procedures. * Participating in the recruitment, onboarding, training, and development of Revenue team members. **What are we looking for?** As the Assistant Director of Revenue for the Hilton Tulum and Conrad Tulum complex, you will play a key role in driving revenue growth while working closely with Guests and cross\-functional teams. To thrive in this position, you should embody the following qualities, skills, and values: * A positive and proactive attitude with excellent communication skills * Strong commitment to delivering exceptional guest service and business results * Professional appearance and adherence to high grooming standards * Flexibility to adapt to changing priorities and diverse work situations * Ability to work independently, manage multiple tasks, and perform well under pressure * Proven experience in sales, revenue management, or a related field with a track record of achieving targets Preferred qualifications include: * In\-depth knowledge of the local market and competitive landscape * Solid understanding of hospitality operations and revenue strategies * Passion for sales, data analysis, and driving business growth **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Sales Optimization Executive (Conrad Tulum & Waldorf Astoria Riviera Maya)643169299242261212

Sales Optimization Executive (Conrad Tulum & Waldorf Astoria Riviera Maya)

Sales Optimization Executive (Conrad Tulum \& Waldorf Astoria Riviera Maya) ### **Sales Optimization Executive Cluster** As a member of the Conrad team, you are responsible for carrying out the following tasks with excellent performance in accordance with the department’s operations manual, including but not limited to: * Preparing sales reports. * Welcoming and assisting clients. * Preparing groups for Turnover delivery. * Blocking meeting rooms for internal events in Delphi. * Being responsible for initiating the preparation of proposals and serving as the first point of contact to advise potential clients on hotel rooms, meeting spaces, and rate availability. * Assisting Sales Managers upon request with system updates (Delphi), as well as room and meeting space blocks. * Data entry using Delphi, Microsoft Word, and Excel. * Answering phone calls and assisting internal and external guests with their requests. * Attending weekly and monthly departmental sales meetings and other scheduled meetings to support business operations, such as group meetings as required. * Keeping the workspace clean and organized. * Assisting with special projects and assignments as directed by the Sales Management team. * Providing coverage for the department’s executive on\-call duties. ### **What are we looking for?** ### **What are we looking for?** * Proficiency in the English language * Proficiency in Microsoft Office Suite * Experience with the Opera platform * Proficiency in the DELPHI.fdc platform * Experience using virtual call platforms * Knowledge of the sales department * Advanced command of the English language – Upper\-Intermediate * Leadership – Intermediate * Teamwork – High * Eloquence / Verbal fluency – High, fluent * Effective problem\-solving – High * Empathy – High * Confidence – High * Effective communication and listening – High * Persuasion – Upper\-Intermediate * Planning ability – High * Productivity – High **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Site Inspection Manager (Conrad Tulum & Waldorf Astoria Riviera Maya)643169299077131213

Site Inspection Manager (Conrad Tulum & Waldorf Astoria Riviera Maya)

Site Inspection Manager (Conrad Tulum \& Waldorf Astoria Riviera Maya) ### **Site Inspection Manager** A **Site Inspection Manager** oversees and coordinates site inspections to ensure that potential clients and event planners have a comprehensive and positive experience of the hotel property. This role is key to supporting the sales and events teams by showcasing the hotel’s facilities and services to secure future business. ### **What will I be doing?** As **Site Inspection Manager**, you will organize and manage site inspections, working closely with sales, events, and operations teams to present the hotel’s offerings in the best possible light. Specifically, you will be responsible for performing the following tasks to the highest standards: * Coordinate and conduct site inspections for potential clients, event planners, and travel partners to showcase hotel facilities, meeting spaces, and services * Analyze client needs to tailor site inspections and presentations accordingly * Develop strong relationships with clients during inspections to support the sales process and encourage future bookings * Collaborate with Sales and Events teams to align site inspections with current business strategies and marketing initiatives * Prepare and update site inspection materials, including presentations, brochures, and virtual tours * Manage scheduling and logistics of site inspections to maximize efficiency and client satisfaction * Work closely with other hotel departments (e.g. Banquets, Front Office, Housekeeping) to ensure readiness and excellence during site visits * Attend industry events and trade shows as needed to promote the hotel and generate leads for site inspections * Produce accurate and timely reports on site inspection activities, feedback, and follow\-ups for Sales Directors and senior management * Respond promptly and professionally to client inquiries related to site inspections * Support and train junior team members involved in site inspection activities * Manage staff performance in compliance with company policies and procedures ### **What are we looking for?** A **Site Inspection Manager** serving Hilton brands always works on behalf of our Guests and collaborates closely with other Team Members. To successfully fill this role, you should demonstrate the attitude, behaviors, skills, and values listed below: * Positive attitude and strong communication skills * Commitment to delivering exceptional customer service during site inspections * Excellent grooming and professional appearance * Flexibility to adapt to a variety of work situations and client needs * Ability to work well under pressure and take initiative independently * Experience in a hospitality or events\-related role with proven organizational and client\-facing skills ### **It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:** * Knowledge of the local market and event planning industry * Understanding of hospitality operations and service standards * Passion for providing excellent guest experiences and supporting sales efforts * Degree\-level qualification in hospitality, business, event management, or a related field **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Procurement Global Category Manager R&D643019332608021214

Procurement Global Category Manager R&D

### **Summary** Location: Mexico City \#Hybrid About the Role: To plan and lead Category initiatives for categories globally; to lead proactive sourcing projects, specification definition and demand management, as well as manage R\&D supplier performance and innovation activities. ### **About the Role** **Major accountabilities:** * Translates global divisional category strategy into global, divisional, sub category strategy OR translates regional procurement strategy into country strategy and local implementation. * Lead the implementation of sourcing plans for the sub category and deliver sub\-category savings targets following engagement in the target setting process. * Provide input into the overall Category or sub\-category strategy about segmentation and identification of key supplier relationships, and lead business planning activities and ensure these projects are staffed and executed on a timely basis in line with the targeted goals. * Manage strategic sub\-category supplier relationships, and implement consistent key performance indicators for the sub\-category, ensuring that any supplier performance risks and issues are resolved on a timely basis to end user satisfaction. * May directly control at a country level purchase with respect to supplier choice, timing and commercial conditions (may vary between divisions depending on way spend is controlled). * Collect supplier information and feedback from Divisions, countries, sites, Category teams and Business Partners, and deliver Procurement Balanced Scorecard metrics. * Create, apply, complete and reviews major contracts for the sub category, and ensure that negotiated contracts are clearly communicated for the sub\-category area and that they are consistently applied * Manage the budget/resource allocation for the area of responsibility. Manage the performance and talent development of direct reports and contribute to talent development of indirect reports. **Minimum Requirements:** * University/Advanced degree is required. Master’s Degree/other advanced degree is preferred. * Preferably \> 8\-10 years of relevant subject experience in Procurement (indirects) * Cross Cultural Experience. * Strategic sourcing and stakeholder management experience. * Strong and effective written and verbal communications (English) * Experience in Research and development category (preferred) * Operations Management and Execution Project Management **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division Operations Business Unit CTS Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Alternative Location 1 Prague, Czech Republic Functional Area Procurement Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

Medical Excellence Sr. Manager642397836673301215

Medical Excellence Sr. Manager

### **Summary** \#LI\-Hybrid Location: Mexico City Relocation Support: Yes (for internal candidates only) Step into a role where your strategic vision and scientific expertise will directly shape the future of medical excellence at Novartis. As a Medical Excellence Sr. Manager, you’ll lead high\-impact projects, collaborate with thought leaders, and drive operational success across global teams. Your work will empower innovation, elevate standards, and make a meaningful difference for patients and stakeholders worldwide. ### **About the Role** **Key Responsibilities** ------------------------ * Define and drive scientifically sound, business\-driven project strategies for assigned programs. * Guide and lead teams to achieve program goals, resolve issues, and plan contingencies. * Oversee operational management, including project planning, execution, and documentation. * Manage project budgets and schedules, ensuring adherence to objectives and performance standards. * Identify project bottlenecks and propose effective solutions to maintain progress. * Act as liaison with alliance partners and external thought leaders to ensure stakeholder requirements are met. * Represent the area as a core member in global project teams, shaping scientific strategy for product development. **Essential Requirements** -------------------------- * Medical Degree * Proven experience in cross\-cultural environments and collaborating across boundaries. * Demonstrated expertise in project management and operational execution. * Strong background in regulatory submissions and compliance. * Ability to lead cross\-functional teams and drive strategic objectives. * Excellent interpersonal communication and stakeholder management skills. * Proficiency in resource allocation, risk management, and time management. **Desirable Requirements** -------------------------- * Experience leading global scientific strategy for product development and regulatory submissions. * Advanced proficiency in clinical research and innovation within cross\-functional teams. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division International Business Unit Innovative Medicines Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Research \& Development Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

Food and Beverage Manager641609733185301216

Food and Beverage Manager

Food and Beverage Manager A Food and Beverage Manager is responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. **What will I be doing?** As a Food and Beverage Manager, you are responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards: * Manage all Food and Beverage Outlet operations * Maintain exceptional levels of customer service * Ensure compliance of brand standards * Recruit, manage, train and develop the Food and Beverage team * Manage guest queries in a timely and efficient manner * Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll * Set departmental targets and objectives, work schedules, budgets, and policies and procedures * Develop menus with other members of Food and Beverage team * Accountable for monthly stock takes * Incentivise team members to maximize sales and revenue * Carry out annual and mid\-year appraisals with Managers under your responsibility * Evaluate guest satisfaction levels with a focus on continuous improvement * Ensure communication meetings are conducted and post\-meeting minutes generated * Be environmentally aware * Assist other departments wherever necessary and maintain good working relationships * Comply with hotel security, fire regulations and all health and safety legislation **What are we looking for?** A Food and Beverage Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: * Management and/or supervisory Food and Beverage experience * Able to meet financial targets * Ability to comply with all Food and Beverage brand standards * Ability to work under pressure * Excellent grooming standards * Willingness to develop team members and self * Flexibility to respond to a range of different work situations * Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Degree in relevant area * Passion for delivering exceptional levels of guest service **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Digital Governance Support Manager641506558799371217

Digital Governance Support Manager

### **Summary** Oversee brand activities in One Registry system, Novartis Owned platform, the single source of truth for all Digital Engagement transparency, including Web, Social, and Apps. Desired outcome is compliance with all related policies and WPDs, preventing deviations by supporting end\-user success and future state process optimization. ### **About the Role** **Major Accountabilities:** =========================== * Lifecycle Management: Oversee the lifecycle of Digital Engagement Assets (DEAs) and Social Media Listening (SML) Programs, including submission, approval, and closure * Data Accuracy: Ensure the accuracy and completeness of data entered into One Registry, including changes in ownership, scope, and other relevant details * Compliance and Governance: Maintain compliance with Novartis data integrity and regulatory requirements by managing the registration, updates, and deactivation of digital assets * Issue Remediation: Identify, troubleshoot, and resolve issues related to the One Registry tool, ensuring minimal disruption to operations * Training and Support: Provide training and support to content owners and other stakeholders on the use of One Registry, including best practices for data entry and compliance * Periodic Reviews: Conduct periodic reviews of DEAs and SML Programs to ensure ongoing compliance and data accuracy. Trigger automatic notifications for reviews as required * Collaboration: Work closely with Marketing Strategy, Digital Governance, and other relevant teams to ensure seamless operation and management of One Registry * Documentation and Reporting: Maintain comprehensive documentation of processes, guidelines, and FAQs related to One Registry. Generate and analyze reports to monitor the status and compliance of digital assets Continuous Improvement: Gather feedback from users and stakeholders to identify areas for improvement in the One Registry tool and processes. Flag any recently approved FUSE assets that do not connect back to an existing registered asset in One Registry. * Implement optimizations to enhance user experience and efficiency. **Education** 4\-year degree * **Experience** * Account and/or project management experience preferred Proven experience of working with diverse and varied senior levels of an organization * **Skills \& Qualifications** * Marketing technology process execution * Internal stakeholder/customer\-centric * Ability to analyze, document, and publish clear processes, Ways of Working, Role expectations * Ability to deliver one\-on\-one or small group training sessions. * Ability to remediate deviations, closing open issues to meet compliance obligations * Agile, responsive, and resilient; Confidence to navigate change effectively * Familiarity with and adaptability to new\-generation technologies and trends (Gen AI and Agentic AI) is an added advantage * Proficiency in constructing detailed, comprehensive, and insightful reports * Detail oriented with an aptitude for analyzing intricate data sets **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Universal Hierarchy Node Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No ### **Accessibility Adjustments** Novartis is committed to working and providing reasonable accommodations for people with disabilities. If, due to a medical condition or disability, you need a reasonable accommodation for any part of the hiring process, or to perform the essential functions of a position, please email \[email protected] and let us know the nature of your request and your contact information. Include the position number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Record to Report Senior Specialist641506557972511218

Record to Report Senior Specialist

### **Summary** Provide expert advisory support to senior management for Financial Reporting and Accounting, and manage reporting and accounting requirements for the general manager; ensure timely and accurate compliance with internal and external accounting reporting requirements. ### **About the Role** Location: Hybrid. CDMX**Your key responsibilities include, but are not limited to:*** Work with direct managers to support financial activities, decision making and general projects. * Provide timely, proactive support on the general ledger. * Maintain accurate and timely fixed asset information in the fixed asset register including assets under construction and depreciation calculations. * Prepare analysis or reporting with particular emphasis on accuracy, compliance and timeliness of data provided (i.e.: reports on profit and loss activity). * Provide all data needed for internal (Financial Consolidation and Reporting System) and external reporting (including statutory accounts, national statistics and tax information) in a timely and accurate manner. * Provides ‘first line support’ on SAP issues including fixed assets, cash and general ledger. * Contribute to FRA projects at country or BU level. * Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt \-Distribution of marketing samples (where applicable) **Essential Requirements:** * Bachelor’s degree is required; subject area in Accounting; MBA or CPA strongly preferred * 6\+ years of relevant finance/business experience * Professional level of English and Spanish both written \& spoken * Excellent interpersonal \& influencing skills with proven ability to build strong relationships * Highly motivated self\-starter with a willingness to assume responsibility \& challenge the status quo * Ability to work well under pressure and manage multiple tasks * High competencies in stakeholder management **Commitment to Diversity and Inclusion** Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. **Accessibility and Accommodation:** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to tas.mexico@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para desempeñar las funciones esenciales de un puesto, envíe un correo electrónico a tas.mexico@novartis.com y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division Finance Business Unit Universal Hierarchy Node Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Audit \& Finance Job Type Full time Employment Type Regular Shift Work No ### **Ajustes de accesibilidad** Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para des empeñar las funciones esenciales de un puesto, envíe un correo electrónico a \[email protected] y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje.

H6X8+XM Insurgentes, Q.R., Mexico

Associate Director, Delivery Enablement641506558392331219

Associate Director, Delivery Enablement

### **Summary** The AD, Delivery Enablement role is pivotal for overseeing priority IMO initiatives, ensuring projects are strategically aligned, properly prioritized, and delivered as per planned cost and time with quality. Lead cross\-functional teams, govern operational, creative excellence process \& standards adherence, maintain flexibility to adapt to evolving demands, and drive collaboration to achieve high\-quality, on\-strategy outcomes that support organizational goals. The team member for assigned TA/brands will act as change agent for new process/model/tool implementation and govern the adoption of established delivery guidelines, process, new ways of working with external agency partners and internal cross functional teams. Enable stronger partnership with Marketing Strategy, CXP\&O, Content Lab, CoE’s, DDIT, MarTech Product, Demand, Agency management, external agency stakeholders and ensure the marketing plans are successfully executed as per the defined guidelines, process, operating model, cost and timelines. ### **About the Role** * Establish stronger delivery governance practice in compliance to US focused standards, process, through stronger collaboration with Marketing Strategy, Customer Experience Planning \& Optimization, COEs, and MAP operations to ensure the marketing plans are successfully executed with quality * Lead and manage operational team members' performance, quality of work, and ensure the team members are delivering as per the requirements * Implement training and onboarding procedures for team members on new strategy / new process / new ways of working, and drive high performance * Be the operational partner to proactively suggest improvements in US promotional material execution and MLR review \& approval process. * Identify operational challenges and mitigate solutions by enabling active collaboration with internal \& external stakeholders * Monitor and track Agency KPIs and execution KPIs. Review prioritized KPIs and provide recommendations for improvements * Responsible for execution, monitoring, and analysis of the agreed tactical plans and are activated as per the established guidelines and process * Lead integrated project delivery governance with internal and external agency partners for accurate delivery execution and demand forecast * Design and execution of daily execution review reports to understand and communicate outcomes, identify trends, and suggest opportunities for improvements in process and operating models * Work closely with cross functional team and support agency transitions * Drive the adoption of new process/platforms with internal cross functional team and external agency partners to achieve operational and creative excellence objectives * Critical evaluate and lead tactical plan reviews and approvals to ensure alignment with strategic objectives and resource. * Review tactics and budget reallocations, ensuring marketing approval and compliance in the project module. * Drive delivery execution consistency with agency partners and internal COEs **Key Performance Indicators** * Process compliance, efficiency and repeatability * On\-time and quality delivery * Resolve and mitigate issues in a timely manner. * Internal user (brand team) satisfaction * Consistency and speed of delivery and execution of marketing activities/tactics * Financial and budgeting efficiency **Education** * Bachelor's degree in related field is required; Master of Science and/or MBA preferred **Languages** * Fluent English **Experience Skills \& Qualifications** * 10\+ years of experience in Commercial Operations, Sales and Marketing, with multi\-functional experience in Pharmaceutical or Biotech industries or relevant consulting * Led and implemented Commercial and/or Marketing Operations best practices, process, operating models \& technology platforms for efficient operation in pharmaceutical or consumer industry * Proven track record in managing end to end marketing strategy \& plan execution including campaign planning/execution, content development, approval and deployment and optimization * Thorough knowledge and implementation experience of MLR standards and process to successful support marketing execution * Demonstrated experience in a networked organization with high degree of cross functional stakeholder management * Experience in managing agencies, vendors, and third\-party partners to drive process change and ensure projects are delivered on time and within budget and ensuring quality * Effective cross functional team player, demonstrating achievement of common goals * Understanding of pharmaceutical\-specific marketing tech, CRM platforms, and digital tools to streamline workflows and maintain compliance **Skills \& Qualifications** * Ability to successfully manage multiple projects simultaneously, communicating effectively with stakeholders and prioritizing to deliver high\-quality work within deadline * Ability to collaborate effectively with other team members as well as work independently and autonomously * Strong problem\-solving skills with experience overcoming ambiguity and strong analytical skills to translate both qualitative and quantitative data into opportunities for action * Proficiency in program/ multi\-project management, governance and decision\-making, * Excellent presentation, interpersonal, verbal and written communication skills with aptitude in fostering long\-term relationships * Relevant program mgmt experience in managing large enterprise programs \& teams across functions \& locations in matrix structure * Familiarity with and adaptability to new\-generation technologies and trends (Gen AI and Agentic AI) is an added advantage **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Universal Hierarchy Node Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No ### **Ajustes de accesibilidad** Novartis has a commitment to work and provide reasonable accommodations for individuals with disabilities. If, due to a medical condition or disability, you need a reasonable accommodation for any part of the hiring process, or to perform the essential functions of a position, please email \[email protected] and let us know the nature of your request and your contact information. Include the position number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

MIST Support Manager (Digital Governance Support)641506558598431220

MIST Support Manager (Digital Governance Support)

### **Summary** The MIST Support Manager is responsible for overseeing the internal communication, project management, scheduling and documentation within the MIST Team. The role requires effective management of meeting agendas, room booking, project tracking in aPrimo (FUSE) and supporting the agency partners/Content Owners. ### **About the Role** **Key Responsibilities / Major Accountabilities:** * Efficient preparation and distribution of MIST meeting agendas and recaps. * Maintain up to date MIST Meeting Agenda on appropriate shared drive and MS Teams Channel. * Handle MIST meeting/room booking calendar management. * Maintain daily editorial prioritization grid. * Manage MIST SharePoint including adjustment of meeting dates and managing out of office (OOO) calendar. * Manage and track projects in aPrimo (FUSE) system. * Send timely voting reminders to reviewers/Content Owners. Provide 1:1 aPrimo (FUSE) support to agency partners/Content Owners and handle universal template submissions in the agency role. * **Education** Bachelor's Degree from an accredited University, or relevant work experience * **Experience** * Multiple years of demonstrated experience in managing projects, administrative support, interacting meaningfully with diverse and varied senior levels of an organization, with demonstrated professional presence, and ability to influence key stakeholders. **Skills & Qualifications** * Exceptional communication and interpersonal skills for effective collaboration. * Success in managing multiple projects simultaneously. * Proven experience of working with diverse and varied senior levels of an organization. * Detail-oriented with strong focus on delivery of time-sensitive tasks/projects. * High level of organization and thoroughness. * Skilled in utilizing Outlook/Teams Calendar. * Expert user of aPrimo (FUSE) and Sharepoint with strong understanding of their functionalities. * Ability to complete the SharePoint Test/Assessment, demonstrating proficiency. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards Division US Business Unit Universal Hierarchy Node Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No ### **Accessibility Adjustments** Novartis is committed to working and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation due to a medical condition or disability for any part of the hiring process, or to perform the essential functions of a job, please email [email protected] and let us know the nature of your request and your contact information. Include the position number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Regulatory Affairs Specialist - Temporal (1 year)641506557002271221

Regulatory Affairs Specialist - Temporal (1 year)

### **Summary** Ensures a controlled documentation system, record retention, and information services, including electronic record retention processes in compliance with regulatory requirements. Ensures compliance with regulatory agency requirements. Maintains the system for revising technical and non-technical documentation. Ensures that procedures are in place to classify and maintain records. Interprets and applies all documentation formatting requirements, standards, criteria, and operating procedures. Can identify submission components, communicate documentation standards, and coordinate the assembly of regulatory dossiers. Can analyze and evaluate data, extract relevant information, prepare informative abstracts, and executive summaries of searched material. Can maintain extensive knowledge of product information and ongoing contact with local, regional, and divisional customers. ### **About the Role** Major Accountabilities \~ Manages medium-to-small scale global regulatory submission projects. \~ Provides submissions and contributes to the regulatory strategy, intelligence, and technical expertise required to develop, register, and maintain global products. \~ Contributes strategic and technical input/support to guide the implementation of global systems, tools, and processes supporting global development projects and/or marketed products. \~ Frequent internal company and external contacts. Represents the organization on specific projects. \~ Works on issues of moderate scope where analysis of situations or data requires review of a variety of factors. \~ Reports technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt. \~ Distribution of marketing samples (if applicable) Key Performance Indicators Ensures a controlled documentation system, record retention, and information services, including electronic record retention processes in compliance with regulatory requirements. Ensures compliance with regulatory agency requirements. Maintains the system for revising technical and non-technical documentation. Ensures that procedures are in place to classify and maintain records. Interprets and applies all documentation formatting requirements, standards, criteria, and operating procedures. Can identify submission components, communicate documentation standards, and coordinate the assembly of regulatory dossiers. Can analyze and evaluate data, extract relevant information, prepare informative abstracts, and executive summaries of searched material. Can maintain extensive knowledge of product information and ongoing contact with local, regional, and divisional customers. Work Experience \~ Operations management and execution \~ Project Management \~ Cross-functional collaboration \~ Functional extension \~ Intercultural experiences Skills \~ Biological sciences \~ Clinical study reports \~ Regulatory compliance \~ Documentation management \~ Operational excellence \~ Data analysis Language English **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division Development Business Unit Universal Hierarchy Node Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Research \& Development Job Type Full time Employment Type Regular Shift Work No

H6X8+XM Insurgentes, Q.R., Mexico

Regulatory Affairs Specialist- Temporal (1 year)641506557207051222

Regulatory Affairs Specialist- Temporal (1 year)

### **Summary** Ensures a controlled documentation system, data set retention, and information services, including electronic record retention processes in compliance with legal requirements. Ensures compliance with regulatory authority requirements. Maintains the change control system for technical and non-technical documentation. Ensures procedures for classifying and maintaining data sets are in place. Interprets and enforces all documentation formatting, standards, guidelines, and operating procedure requirements. Can identify submission components, communicate documentation standards, and coordinate the compilation of regulatory dossiers. Can analyze and evaluate data, extract relevant information, and prepare information summaries and summaries of the requested material. Can maintain extensive knowledge of product information and continuous contacts with local, regional, and divisional customers. ### **About the Role** Major Accountabilities \~ Manages global regulatory projects at a medium to small scale. \~ Provides and contributes to technical regulatory strategy, intelligence, and knowledge required for the development, registration, and maintenance of global products. \~ Contributes strategic and technical input/support to advance the implementation of global systems, tools, and processes to support global development projects and/or marketed products. \~ Frequent internal and external contacts. Represents the organization for specific projects. \~ Works on problems of moderate scope where analysis of situations or data requires review of a variety of factors. \~ Reporting of technical complaints / adverse events / special case scenarios related to Novartis\-products within 24 hours of receipt. \~ Distribution of marketing samples (if applicable) Key Performance Indicators Ensures a controlled documentation system, data set retention, and information services, including electronic record retention processes in compliance with legal requirements. Ensures compliance with regulatory authority requirements. Maintains the change control system for technical and non-technical documentation. Ensures procedures for classifying and maintaining data sets are in place. Interprets and enforces all documentation formatting, standards, guidelines, and operating procedure requirements. Can identify submission components, communicate documentation standards, and coordinate the compilation of regulatory dossiers. Can analyze and evaluate data, extract relevant information, and prepare information summaries and summaries of the requested material. Can maintain extensive knowledge of product information and continuous contacts with local, regional, and divisional customers. Work Experience \~Operations Management and execution \~Project management \~Cross-border collaboration \~Functional breadth \~Intercultural experience Skills \~Life sciences \~Clinical study reporting \~Compliance \~Documentation management \~Operational excellence \~Data analysis Language English **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division Development Business Unit Universal Hierarchy Node Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Research \& Development Job Type Full time Employment Type Regular Shift Work No

H6X8+XM Insurgentes, Q.R., Mexico

Brand Manager- Government

### **Summary** * Local brand managers or global/regional/local specialists within a specific marketing sub-function. * Define product strategy in alignment with local management and the global marketing department, and implement supporting tactical plans/projects. ### **About the Role** Major Accountabilities \~ Prepare content for integrated brand teams and launch teams. \~ Responsible for execution, tracking and analysis of agreed tactical plans to ensure growth of the brand(s). \~ Lead the development of promotional activities in accordance with internal POE guidelines and the Code of Conduct. \~ Supervise and control brand budgets, forecasts and expenditures, and evaluate the product's marketing mix to assess profitability and performance. \~ Identify market information and opportunities within the area through customer interactions. \~ Execute core marketing activities as well as initiated regional marketing activities. \~ Monitor product performance and the external environment using appropriate tools and take corrective actions if necessary to meet business objectives. \~ Collaborate with Marketing and Medical teams to maximize activities: \- Scout Centers, KOLs and OLs by disease within the assigned territory \- Identify specific needs for each patient segment and disease implications for each within the assigned territory Key Performance Indicators * Local brand managers or global/regional/local specialists within a specific marketing sub-function. * Define product strategy in alignment with local management and the global marketing department, and implement supporting tactical plans/projects. Work Experience \~ Multicultural experience \~ Operations management and execution \~ Project management Skills \~ Digital Marketing \~ Marketing Strategy \~ Product Strategy \~ Asset Management \~ Product Commercialization \~ Product Lifecycle Management (PLM) \~ Healthcare Sector Understanding \~ Experience in Priority Disease Areas \~ Commercial Excellence \~ Operational Excellence \~ Customer Orientation \~ Agility \~ Influencing Skills \~ Negotiation Skills \~ Stakeholder Engagement \~ Interest Group Management \~ Strategic Alliances \~ Multifunctional Collaboration Language Advanced English **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division International Business Unit Innovative Medicines Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No ### **Accessibility Settings** Novartis is committed to working and providing reasonable accommodations for individuals with disabilities. If, due to a medical condition or disability, you require a reasonable accommodation at any stage of the recruitment process or to perform the essential functions of a position, please email \[email protected] and let us know the nature of your request and your contact information. Include the position number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Medical Information Manager638424054922251224

Medical Information Manager

### **Summary** * Provides a high quality unsolicited scientific, medical, pharmaceutical and technical support through the response of accurate and timely medical/scientific information to all internal and external inquiring customers (e.g. medical experts, consumers, patients, internal stakeholders) of varied medical information requests/requirements across the entire Novartis portfolio. ### **About the Role** **Major accountabilities:** * Provide medical and technical information to healthcare professionals, consumers and internal staff on a wide range of products and therapeutic areas. * Provide timely, accurate, balanced and up\-to\-date scientific responses based on Global Guidance Documents. * For assigned products, create and maintain scientifically balanced product\-specific medical information standard response documents in the MI database. * Assist with compliance and safety teams for documenting and reporting adverse drug reactions as well as technical/ product complaints requiring specialist input. * During scientific interactions; collect, synthesize and communicate insights relevant for brand or any issues in market place – e.g. quality, supply, enquiry patterns \-Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt \-Distribution of marketing samples (where applicable) **Key performance indicators:** * Works within Ethics and Compliance policies \-Achievement of annual targets for medical activities **Minimum Requirements:** **Work Experience:** * Excellent verbal and written communication skills * Strong ability to analyze data, prioritize tasks, and stay organized in a complex environment * Educational background in Pharmacy or a Medical Degree * 1–3 years of experience in medical information or scientific writing * Experience in adverse safety reporting (mandatory) * Sense of urgency and ability to manage medical deliverables effectively **Languages :** * English C1 **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Universal Hierarchy Node Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Research \& Development Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

Quality Specialist (Proofreader)638424053442591225

Quality Specialist (Proofreader)

### **Summary** We are seeking a detail\-oriented proofreader to join our team. The Quality Specialist will be responsible for proofreading the content to ensure accuracy, consistency and guidelines are met. This role requires attention to details as well as the ability to work under tight deadlines while maintaining high quality standards. This role requires the ability to collaborate with cross\-functional teams to ensure high\-quality delivery. ### **About the Role** * Review and proofread a variety of content types including Emails, labels, websites, digital content. * Ensure all content is free from spelling, punctuation, and typographical errors. * Verify consistency in formatting, tone, and style according to brand guidelines. * Collaborate with writers, editors, designers, and other stakeholders to clarify the requirement of the content proof reading. * Maintain and update style guides and proofreading checklists. * Identify the defects, document and endure the closure of them * Manage multiple projects simultaneously while meeting deadlines. * Participate in knowledge sharing sessions with the teams * Able to update the relevant SOPs * Perform functional testing for in scope digital platforms **Background** * Proven experience (4\-6 years) as a proofreader, editor, or in a similar role. * Exceptional command of the English language. * Strong attention to detail and organizational skills. * Familiarity with style guides. * Proficiency in Microsoft Office Suite and editing tools (e.g., Adobe Acrobat, Track Changes in Word). * Ability to work independently and collaboratively in a fast\-paced environment. * English proficiency. Multilingual proficiency is a plus. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Universal Hierarchy Node Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No ### **Accessibility Adjustments** Novartis is committed to working and providing reasonable accommodations for individuals with disabilities. If, due to a medical condition or disability, you need a reasonable accommodation for any part of the hiring process, or to perform the essential functions of a position, please email \[email protected] and let us know the nature of your request and your contact information. Include the position number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Manager, Delivery Enablement (Marketing)638424052298271226

Manager, Delivery Enablement (Marketing)

### **Summary** The Delivery Enablement Manager will be a key operational team member focused to enable operational excellence through stronger governance, practice consistent standards, recommend optimization and effectively collaborate with cross functional stakeholders to achieve operational efficiencies at scale The team member for assigned TA/brands will act as change agent for new process/model/tool implementation and govern the adoption of established delivery guidelines, process, new ways of working with external agency partners and internal cross functional teams. Enable stronger partnership with Marketing Strategy, CXP\&O, Content Lab, CoE’s, DDIT, MarTech Product, Demand, Agency management, external agency stakeholders and ensure the marketing plans are successfully executed as per the defined guidelines, process, operating model, cost and timelines. ### **About the Role** **Key Responsibilities / Major Accountabilities** Establish stronger delivery governance practice in compliance to US focused standards, process, through stronger collaboration with Marketing Strategy, Customer Experience Planning \& Optimization, COEs, MAP operations to ensure the marketing plans are successfully executed with quality * Be the operational partner to proactively suggest improvements in US promotional material execution and MLR review \& approval process. * Identify operational challenges and mitigate solutions by enabling active collaboration with internal \& external stakeholders * Monitor and track Agency KPIs and execution KPIs. Review prioritized KPIs and provide recommendations for improvements * Responsible for execution, monitoring, and analysis of the agreed tactical plans and are activated as per the established guidelines and process * Lead integrated project delivery governance with internal and external agency partners for accurate delivery execution and demand forecast * Design and execution of daily execution review reports to understand and communicate outcomes, identify trends, and suggest opportunities for improvements in process and operating models * Work closely with cross functional team and support agency transitions * Drive the adoption of new process/platforms with internal cross functional team and external agency partners to achieve operational and creative excellence objectives * Critical evaluate and lead tactical plan reviews and approvals to ensure alignment with strategic objectives and resource. * Review tactics and budget reallocations, ensuring marketing approval and compliance in the project module. * Drive delivery execution consistency with agency partners and internal COEs **Education** * Bachelor's degree in related field is required; Master of Science and/or MBA preferred. Languages – Fluent English **Experience** * 5\+ years of exp in marketing ops focused on end to end marketing execution, budget, agency account mgmt \& delivery mgmt * Deep expertise in US focused marketing execution process, MLR review and approval process \& standards, * Stronger understanding of MarTech Platforms business operational requirements (Drupal, Veeva, Salesforce, Adobe, etc.) **Skills \& Qualifications** * Proficient in data storytelling, including visualizing data, to communicate key insights and inform business decisions * Ability to successfully manage multiple projects simultaneously, communicating effectively with stakeholders and prioritizing to deliver high\-quality work within deadline * Ability to collaborate effectively with other team members as well as work independently and autonomously * High attention to detail and a deep appreciation and proven ability for process\-driven and detailed execution of marketing activities * Strong problem\-solving skills with experience overcoming ambiguity and strong analytical skills to translate both qualitative and quantitative data into opportunities for action * Proficiency in program/ multi\-project management, governance and decision\-making, * Excellent presentation, interpersonal, verbal and written communication skills with aptitude in fostering long\-term relationships * Relevant program mgmt experience in managing large enterprise programs \& teams across functions \& locations in matrix structure * Familiarity with and adaptability to new\-generation technologies and trends (Gen AI and Agentic AI) is an added advantage **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Universal Hierarchy Node Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No ### **Ajustes de accesibilidad** Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para des empeñar las funciones esenciales de un puesto, envíe un correo electrónico a \[email protected] y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje.

H6X8+XM Insurgentes, Q.R., Mexico

Associate, RLT Customer Support638421872963871227

Associate, RLT Customer Support

### **Summary** The Associate E2E Process management role is responsible to manage day\-to\-day operational processes, including but not limited to order scheduling and fulfillment, in\-ternal case management, pre\-production planning, site onboarding, billing/invoicing processes and logistics, GPS, and systematizing updates to customers. They will also assist with customer related inquiries as needed. ### **About the Role** Provide support, manage day\-to\-day operational processes mentioned above as well as ad hoc support for reporting, data reconciliation, and other order support as required. * Complete manual data entry * Support select process improvement activities associated with customer service operations * As applicable, raise innovative ideas and help drive improved efficiency and effectiveness. * Assist with customer related inquiries based on customer needs/demand * Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs) and Compliance Guidelines * Ability to work the scheduled work hours, which generally will be an 8\-hour shift with two paid rest breaks and an unpaid lunch break * Assist in the creation of team documentation, including ‘cheat sheets’ * This position will require holiday support for CS team **Ideal Background** **Education:** Bachelor's degree required **Languages:** Fluent English, other languages desirable **Experience:** * 1\+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, customer and patient services * Ability to manage multiple projects and consistently meet deadlines * Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments * Detail oriented problem solver who can make clear\-headed decisions while under pressure * Experience with systems enabling program end\-to\-end program operations, including but not limited to customer\-facing digital portals, internal case management platforms as well as production planning and financial billing/invoicing tools * Proficient in PowerPoint and Excel, and telephony * Potential Shifts: 6am\-2:30pm, 7:30\-4pm, 8:30\-5pm and 11:30\-8pm * Oncology experience preferred **Leadership Competencies** * Problem solving * Customer/patient\-centric mindset * Strong written and verbal communication skills * Understanding of computer systems and platforms which are used to support customer/patient services operations **Location:**\- Mexico City NOCC, (Hybrid working model) * No travel required **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Innovative Medicines Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Technical Operations Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

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