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garantizar el cumplimiento oportuno y preciso de los requisitos de informes externos e internos en materia contable.\n### **Acerca del puesto**\n\nPrincipales responsabilidades \n\n \n\n\\~ Trabajar con los gerentes directos para apoyar las actividades financieras, la toma de decisiones y los proyectos generales.\n \n\n\\~ Brindar apoyo oportuno y proactivo al libro mayor.\n \n\n\\~ Mantener de forma precisa y oportuna la información sobre activos fijos en el registro de activos fijos, incluidos los activos en construcción y los cálculos de depreciaciones.\n \n\n\\~ Elaborar análisis o informes con especial énfasis en la precisión, el cumplimiento y la puntualidad de los datos suministrados (por ejemplo, informes sobre actividades de ingresos y gastos).\n \n\n\\~ Proporcionar todos los datos necesarios para los informes internos (sistema financiero de consolidación e informes) y externos (incluidos los estados financieros legales, estadísticas nacionales y datos fiscales), de forma oportuna y precisa.\n \n\n\\~ Brindar «soporte de primer nivel» sobre temas relacionados con SAP, incluidos activos fijos, tesorería y libro mayor.\n \n\n\\~ Participar en proyectos FRA a nivel nacional o de unidad de negocio (BU).\n \n\n\\~ Reportar quejas técnicas / actualizaciones / escenarios para casos especiales relacionados con productos Novartis dentro de las 24 horas siguientes a su recepción.\n \n\n\\~ Distribución de muestras para su comercialización (si corresponde) \n\n \n\nIndicadores clave de desempeño (KPI) \n\n \n\n\\~ Satisfacción del cliente interno respecto a la calidad, pertinencia y puntualidad de los análisis financieros proporcionados \n\n\\~ Satisfacción del cliente en cuanto a la prestación de servicios y KPI específicos del proceso según los Acuerdos de Nivel de Servicio (SLA) acordados \n\n \n\nExperiencia laboral \n\n \n\n\\~ Gestión operativa y ejecución \n\n \n\nHabilidades \n\n \n\n\\~ Comprensión de los impulsores de valor \n\n\\~ Pensamiento crítico \n\n\\~ Capacidad para influir en partes interesadas clave \n\n\\~ Comunicación efectiva \n\n\\~ Optimización de procesos \n\n\\~ Construcción de equipos eficaces \n\n\\~ Desarrollo de personas \n\n\\~ Contabilidad financiera \n\n\\~ Informes financieros y de gestión \n\n\\~ Asignación de recursos \n\n \n\nIdioma \n\n \n\nInglés\n**¿Por qué Novartis?:** Ayudar a las personas con enfermedades y a sus familias requiere más que ciencia innovadora. 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garantizar el cumplimiento oportuno y preciso de los requisitos de informes contables externos e internos.\n### **Acerca del puesto**\n\nPrincipales responsabilidades \n\n \n\n\\~ Colaborar con los gerentes directos para apoyar las actividades financieras, la toma de decisiones y los proyectos generales.\n \n\n\\~ Brindar soporte proactivo y oportuno respecto al libro mayor.\n \n\n\\~ Mantener actualizada y precisa la información sobre los activos fijos en el registro de activos fijos, incluidos los activos fijos en construcción y los cálculos de depreciación.\n \n\n\\~ Preparar análisis o informes, poniendo especial énfasis en la precisión, conformidad y actualidad de los datos proporcionados (por ejemplo, informes sobre actividades de resultados).\n \n\n\\~ Proporcionar todos los datos necesarios para la elaboración oportuna y precisa de informes internos (Sistema de Consolidación e Informes Financieros) y externos (incluidos los estados contables legales, estadísticas nacionales e información fiscal).\n \n\n\\~ Brindar «soporte de primera línea» para problemas relacionados con SAP, activos fijos, tesorería y libro mayor.\n \n\n\\~ Participar en proyectos de FRA a nivel de unidad de negocio del país o de la división.\n \n\n\\~ Notificar quejas técnicas / eventos adversos / escenarios de casos especiales relacionados con productos de Novartis dentro de las 24 horas siguientes a su recepción.\n \n\n\\~ Distribución de muestras promocionales (según corresponda) \n\n \n\nIndicadores clave de desempeño \n\n \n\n\\~ Satisfacción interna del cliente respecto a la calidad, pertinencia y actualidad de los análisis financieros proporcionados \n\n\\~ Satisfacción del cliente respecto a la prestación de servicios y los KPI específicos del proceso, conforme a los acuerdos de nivel de servicio (SLA) establecidos \n\n \n\nExperiencia laboral \n\n \n\n\\~ Gestión y ejecución de operaciones \n\n \n\nHabilidades \n\n \n\n\\~ Comprensión de los factores de valor \n\n\\~ Pensamiento crítico \n\n\\~ Capacidad para influir en las principales partes interesadas \n\n\\~ Comunicaciones eficaces \n\n\\~ Optimización de procesos \n\n\\~ Creación de equipos eficaces \n\n\\~ Desarrollo de personas \n\n\\~ Contabilidad general \n\n\\~ Informes financieros y de gestión \n\n\\~ Asignación de recursos \n\n \n\nIdioma \n\n \n\nInglés\n**¿Por qué Novartis?:** Ayudar a las personas con enfermedades y a sus familias requiere más que ciencia innovadora. 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In particular, this role will help in executing and program managing the key strategic levers (e.g. NOCC build\\-up, AI/Technology, Process Excellence, Location Strategy, Strategic Work\\-force Planning, Organization Health, etc.) that will drive productivity and efficacy within IMO. This role will report to the Business Excellence leader within NOCCs and is part of a team of 5\\-7 associates (in MEX and HYD NOCCs) working on various business excellence and AI / process excellence initiatives.\n### **About the Role**\n\n**Major Responsibilities:**\n\n* Work with the IMO Business Excellence Leaders to identify and execute on the different functions and teams to be included in the transformation to drive exceptional effectiveness and efficiency for the US organization. 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Drive adherence to established PM methodologies and best practices; contribute to continuous improvement of delivery frameworks\n* Ensure execution is seamless as per the timelines and expectations of IMO LT. Establish, monitor and report KPIs/metrics and continuously strive for improvements\n* Support leaders in preparing for periodic reporting and governance meetings to review progress of Business Excellence initiatives (immediate focus on AI and Process Excellence initiatives) and report out progress to IMO LT.\n\n**Minimum Requirements:**\n\n**Education:** Minimum University degree\n\n**Work Experience:** 5\\+ years of professional work experience\n\n* Managing without direct authority and managing in a matrix\n* Prior experience in top tier management consulting firms and process excellence work highly preferred\n* Prior experience applying technology / AI to solve business problems highly preferred\n* Excellent interpersonal and relationship management skills. 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It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\\-and\\-culture\n\n**Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\\-rewards\n\n\n \nDivision\nUS\nBusiness Unit\nMarketing\nLocation\nMexico\nSite\nINSURGENTES\nCompany / Legal Entity\nMX06 (FCRS \\= MX006\\) Novartis Farmacéutica S.A. de C.V.\nFunctional Area\nMarketing\nJob Type\nFull time\nEmployment Type\nRegular\nShift Work\nNo\nVIDEO\n\nNovartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.\n\n\n### **Accessibility and accommodation**\n\n\nNovartis is committed to work with and provide reasonable accommodation to individuals with disabilities. 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This position involves a keen eye for detail and a strong ability to interpret data to make informed decisions.\n \n\nThe Real Time Analyst will be a member of the PSC Workforce Management (WFM) group who will manage the daily operational needs of WFM as the group manages and optimizes multi\\-site patient support center service levels, productivity, adherence, and scheduling. The role is responsible for supporting WFM in meeting performance goals, and project timelines.\n \n\nBy adjusting resources to match incoming contact patterns, the Real Time Analyst helps maintain service level agreements (SLAs) and improve patient satisfaction. Their work supports the seamless operation of the PSC contact center, ensuring that the right number of agents are available at the right times to address patient needs efficiently. Through their efforts, the Real Time Analyst contributes to the overall effectiveness and efficiency of the patient service team, making them an integral part of the operations.\n### **About the Role**\n\n**Your responsibilities will include, but are not limited to:**\n\n* Monitor real\\-time contact volume and agent availability to ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).\n* Manage the PSC Attendance Line, enter unplanned absence exceptions in the Workforce Management platform and communicate absence reporting to operations teams.\n* Coordinate with WFM Analysts on potential intraday forecast adjustments based on actual traffic and staffing levels to optimize resource allocation and operational efficiency.\n* Coordinate same day schedule adjustments, including breaks and meal timings, to meet unexpected demand.\n* Analyze real\\-time contact center performance data to identify trends, anomalies, or issues affecting patient service delivery.\n* Communicate with operational teams and supervisors to relay real\\-time insights and initiate pre\\-aligned rapid action plans (RAP) to respond and address immediate service level risks and opportunities.\n* Contribute to root cause analysis feedback to WFM group and Operations Teams\n* Document and report on incident resolutions, including impact of real\\-time decisions on daily service level results.\n* Assist with the coordination and distribution of intraday, daily, weekly, and monthly WFM reports\n\n **What you’ll bring to the role:**\n\n\nEducation:\n\n\n* Bachelor’s degree preferred or equivalent combination of education, training, and experience.\n\n \n\nTravel requirements:\n\n\n* No travel required. Role is office\\-based in Mexico City.\n\n \n\nWork Shift:\n\n\n* The PSC standard operating hours are Mon to Fri: 7 AM to 7 PM CST. (6 AM to 6 PM during US Daylight Savings Time.) The Real Time Analyst will be expected to work 1 of 2 shifts (7 AM – 4 PM CST or 10 AM – 7 PM CST) to provide adequate coverage across PSC operating hours.\n\n \n\nExperience:\n\n\n* Required Experience:\n* 1\\-2 years of direct experience in contact center workforce management, specifically, experience in scheduling, skilling, and vacation management.\n* 1\\-2 years of direct experience working with WFM platforms (Verint, IEX, Genesys WFM, etc.), specifically, forecasting in a workforce tool and analyzing call statistics and designing reports\n* 1\\-2 years of direct experience working with ACD platforms (Avaya, Five9, Genesys, etc.)\n* Demonstrated analytical, planning, and communication skills.\n* Desired Experience:\n* Possess thorough understanding of Contact Center operational activities such as customer support on phone, email, and chat channels in addition to deferred workload capacity planning.\n* Direct experience working with CRM platforms (Salesforce)\n* Direct experience working in a multi\\-channel, multi\\-queue, and multi\\-site contact center.\n* Experience working in a pharmaceutical or healthcare vendor contact center.\n\n**Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\\-and\\-culture\n\n**Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\\-rewards\n\n\n \nDivision\nUS\nBusiness Unit\nMarketing\nLocation\nMexico\nSite\nINSURGENTES\nCompany / Legal Entity\nMX06 (FCRS \\= MX006\\) Novartis Farmacéutica S.A. de C.V.\nFunctional Area\nFacilities \\& Administration\nJob Type\nFull time\nEmployment Type\nRegular\nShift Work\nNo\nVIDEO\n\nNovartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.\n\n\n### **Accessibility and accommodation**\n\n\nNovartis is committed to work with and provide reasonable accommodation to individuals with disabilities. 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The role plays a critical part in the \n\nongoing advancement of the PSC into a premier multi\\-channel and multi\\-site patient support center by the monitoring of key enterprise and program service levels and, and monitoring key measures of enterprise, program, team, and associate\\-level productivity. \n\n \n\nThe Analyst will be a member of the PSC Workforce Management group who will manage the daily \n\noperational needs of WFM as the group manages and optimizes multi\\-site patient support center service levels, productivity, adherence, and scheduling. The role is responsible for their participation in ensuring the WFM group achieves performance goals, meets all project timelines, and embodies the Novartis principles transforming our culture to be more Inspired, Curious and Unbossed.\n \n\n \n\nAs an individual contributor role, the Analyst will be responsible for meeting their monthly performance measurements and delivering on their assigned responsibilities. The Analyst is responsible for forecasting volumes in assigned queues, creating associate schedules based on those forecasts, plotting associates into those schedules, onboarding, and off boarding of associates from WFM and applicable systems, overseeing time off tracking and attendance adherence, and performing analysis whenever services levels are at risk.\n### **About the Role**\n\n**Your responsibilities will include, but are not limited to:**\n\n* Forecasting intra\\-day volumes and revising forecasts when actuals do not meet forecasts.\n* Ensuring that associates are scheduled properly and that the schedules are being adhered\n* to, including the management of breaks and trainings.\n* Closely monitoring support queues for any demand increases and take action to address\n* any service level risks.\n* Providing clear root cause analysis of any service level misses\n* Onboarding new associates into PSC workforce systems\n* Offboarding former associates from PSC workforce systems\n* Monitoring attendance and the PTO system to ensure proper staffing levels to plan in any\n* given hour.\n* Oversee holiday schedule management.\n* Provide information to program management leadership on agent productivity and\n* adherence.\n* Identify opportunities for innovative automation, workload balancing, queue management,\n* and process changes to increase predictability of the PSC’s ability to meet objectives and\n* goals.\n* Education: Bachelor’s degree preferred or equivalent combination of education, training, and experience.\n\n**Required Experience:**\n\n* 1\\-2 years of direct experience in contact center workforce management, specifically, experience in scheduling, skilling, and vacation management.\n* 1\\-2 years of direct experience working with WFM platforms (Verint, IEX, Genesys WFM, etc.), specifically, forecasting in a workforce tool and analyzing call statistics and designing reports\n* 1\\-2 years of direct experience working with ACD platforms (Avaya, Five9, Genesys, etc.)\n* Demonstrated analytical, planning, and communication skills.\n\n**Desired Experience:**\n\n* Possess thorough understanding of Contact Center operational activities such as customer support on phone, email, and chat channels in addition to deferred workload capacity planning.\n* Direct experience working with CRM platforms (Salesforce)\n* Direct experience working in a multi\\-channel, multi\\-queue, and multi\\-site contact center.\n* Experience working in a pharmaceutical or healthcare vendor contact center.\n\n**Why Novartis:** Helping people with disease and their families takes more than innovative science. 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They will accurately and efficiently answer calls that are received from patients, their caregivers, and health care practitioners. The Patient Coordinator will educate and advise regarding the brand, enrollments, and insurance information as appropriate. \n\n \n\nThe Patient Coordinator may share appropriate information with Patient Specialty Services field teams. This information may cover program\\-related queries from customers, support enrollments, provide pre\\-authorizations for medical treatment, and outline information regarding co\\-payments. \n\n \n\nThe representative must have strong communication skills to converse with customers about issues they are experiencing and be able to offer solutions in accordance with approved procedures.\n \n\n \n\nA Patient Coordinator will possess a learning mindset, the ability to accept and implement constructive feedback, and a general aptitude for learning and continual development. In addition, A Patient Coordinator will possess the ability to manage stressful calls as they arise, while reflecting a calm and reassuring tone and attitude for our patients, their families, and their caregivers.\n### **About the Role**\n\n**Your responsibilities will include, but are not limited to:**\n\n* Develop and maintain knowledge of PSS programs and customer workstreams; broaden program knowledge over time.\n* Learn and utilize protocols to respond to customer phone, chat, fax, intelligent chatbot, SMS / text, mail, and e\\-mail inquiries as well as other communication channels in a prompt and courteous manner\n* Prepare proper documentation and notifications; perform proper escalation, tracking, and follow\\-up\n* Work with support and product teams to transfer customers to other units as needed \\- ensure that referrals are addressed in a timely, consistent, and organized manner to avoid the delay of care for the patient\n* Evolve skills to provide detailed resolution regarding program specialties over time\n* As applicable, raise innovative ideas which will drive improved efficiency and effectiveness of customer service to Team Leads.\n* Monitor and report adverse events\n\n**What you will bring to this role:**\n\n\n* High School Diploma required \\-\n* Learning mindset required, including the ability to accept and implement constructive feedback\n* The ability to handle stressful calls, as may arise from time to time, including the ability to reflect a calm and reassuring tone and attitude for our patients, their families, and their caregivers.\n* The ability to multitask and balance multiple priorities at once.\n* Strong interpersonal, telephone and verbal communication skills, including the ability to project warmth and compassion while effectively and efficiently conveying information.\n* Ability to follow oral and written directions\n* Strong writing skills, including the ability to interpret, capture and document the essence of customer conversations, including the recommended next steps in a clear and cogent way.\n\n**Travel requirements:**\n\n* Proximity and ability to commute to work onsite in Mexico City Office as required by our hybrid model for occasional meetings or events. To be scheduled at the discretion of the business.\n\n**Other Work Requirements:**\n\n* When working from home, a quiet dedicated space with internet/WiFi service or the ability to obtain such service (Novartis offers a subsidy to partially cover the cost of this technology) where the employee can work without interruption\n* Ability to work the scheduled work hours, which generally will be an 8\\-hour shift; Working schedule is either 8:00 am EST – 5:00 pm EST/9:30 am – 6:00 pm EST or 11:00 am EST – 8:00 PM EST\n* Ability to complete all calls once they have begun to ensure no interruption of service.\n* **For Patient Support Center (PSC) Roles with a Dedicated Training Period**: The individual hired for this role will be required to successfully complete initial training, including passing simulations and become certified to do the role.\n* **Required Experience:**\n* \\~6 months of proven Contact Center Experience (such as Healthcare, Pharmaceuticals, or other industry call center experience)\n* Experience with work that requires the balancing of multiple priorities.\n* Experience working with data entry system(s), fax machines, computer software, and telephone technology\n* Computer literacy in MS Word, MS Teams, Excel....\n\n**Preferred Experience:**\n\n* + 1 year of Customer Contact Center Experience in the Pharmaceuticals industry\n* Therapeutic area experience\n* + No therapeutic area experience required.\n\n**Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\\-and\\-culture\n\n**Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\\-rewards\n\n\n \nDivision\nUS\nBusiness Unit\nMarketing\nLocation\nMexico\nSite\nINSURGENTES\nCompany / Legal Entity\nMX06 (FCRS \\= MX006\\) Novartis Farmacéutica S.A. de C.V.\nFunctional Area\nMarketing\nJob Type\nFull time\nEmployment Type\nRegular\nShift Work\nNo\nVIDEO\n\nNovartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.\n\n\n### **Accessibility and accommodation**\n\n\nNovartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\\-mail to \\[email protected] and let us know the nature of your request and your contact information. 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If you’re looking to leave your mark while we expand further across Mexico, build an exciting hotel with much to offer, and work alongside some of the best and brightest in the luxury hospitality industry, this could be the perfect fit for you.\n\n \n\nJob Description \n\n* Supervise and coordinate butlers to ensure impeccable service.\n* Train and motivate the butler team on quality standards, service protocols, and guest service excellence.\n* Evaluate and develop team performance through regular reviews.\n* Serve as the primary point of contact for high-profile guests, including VIPs, celebrities, and special groups.\n* Deliver highly personalized service by anticipating guest needs before they are requested.\n* Ensure all guests receive exceptional service and meet their expectations throughout their stay.\n* Oversee the quality of cleaning and room presentation for luxury accommodations, as well as amenity requests and other customized services.\n* Guarantee the correct 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This position develops sales plans and strategies to meet or exceed established revenue goals, with a strong focus on **occupancy, mix optimization, and total resort revenue across both resorts**.\n\n\nSpecifically, you will be responsible for performing the following tasks to the highest standards:\n\n* Lead and direct the development and implementation of strategic sales and marketing plans tailored to **the All\\-Inclusive resort operations of Hilton Cancun and Hilton Tulum**, including leisure, groups, weddings, wholesale, OTA and tour operator channels, interacting with clients and media, directing solicitation efforts, securing base and incremental demand, managing information systems, preparing performance reports, and overseeing financial results across both properties.\n* Partner closely with the Revenue Management team to define **All\\-Inclusive pricing strategies** for Hilton Cancun and Hilton Tulum, including package structures, group thresholds, inventory allocation by segment, length\\-of\\-stay strategies, demand forecasting, competitive benchmarking, and market mix optimization.\n* Utilize and apply current technology and distribution systems effectively across **both resorts**, including OTA platforms, tour operator extranets, wholesale channels, CRM and revenue systems.\n* Monitor and develop team member performance, ensuring clear ownership by segment and alignment of execution across **both properties**, with consistent standards, professional development, performance reviews, and recognition programs.\n* Recruit, interview and train team members with experience in **resort, leisure, group and All\\-Inclusive sales environments**, supporting the needs of both Hilton Cancun and Hilton Tulum.\n* Participate in ownership meetings, as needed, articulating **portfolio\\-level performance, ROI and demand strategy** for the two\\-resort cluster.\n* Liaise with regional commercial, brand and distribution teams to maximize **combined resort performance and cross\\-property synergies**.\n\n\n\n\n**What are we looking for?**\n\n\nWe are seeking a Cluster Director of Sales and Marketing capable of leading execution of the sales and marketing strategy for **Hilton Cancun and Hilton Tulum**, working cross\\-functionally with Operations, Revenue Management, Marketing and regional teams to drive performance across all demand segments for both resorts.\n\n**What are we looking for?** \n\nA Director of Sales serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:\n\n* Positive attitude and good communication skills\n* Commitment to delivering a high level of customer service\n* Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations\n* Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges\n* Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members\n* Excellent organisational and planning skills\n* Excellent grooming standards\n* Flexibility to respond to a range of different work situations\n* Ability to work well under time pressure and/or demanding travel schedules\n* Demonstrated previous experience in a Sales role with the proven ability to close a sale\n\n\nIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:\n\n* Knowledge of the local market\n* Knowledge of hospitality industry\n* A passion for sales and target\\-based performance\n* Relevant degree, in sales, business development or other relevant business field, from an academic institution\n\n \n\n**What will it be like to work for Hilton?** \n\nHilton is the leading global hospitality company, spanning the lodging sector from luxurious full\\-service hotels and resorts to extended\\-stay suites and mid\\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. 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Responsible for assisting in the creation of strategies and the direct oversight of the execution of plans and tactics used to focus on increasing direct revenue for the property. Responsible for growing existing accounts and generating new business to ensure that revenues meet or exceed budget to maximize revenue and profits, and to improve the hotel’s performance in the marketplace.\n\n* Direct and manage all group and transient sales activities to maximize revenue for the hotel\n* Prepare, implement and compile data for the strategic sales plan, monthly SMART goals, annual goals, sales budget, forecasts and other reports as directed/required\n* Develop rates, group ceilings and deployment strategies through review of competitive data, demand analysis and mix management\n* Recruit, direct, manage, train and counsel sales staff. Oversee departmental matters as they relate to federal, state and local employment and civil rights laws\n* Participate in sales presentations, property tours and customer meetings\n* Conduct and attend business review meetings, strategic sales meetings, management meetings and other meetings as required/ requested\n* Represent the hotel in community and industry organizations and events\n* Participate as team player with other key executive members\n* Be a leader and role model to all team members\n* Supervise, administer and ensure timely completion of all activities of the Sales Department\n* Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services, Front Office, Housekeeping and Revenue Management\n* Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team\n* Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies\n* Meet or exceed established goals\n* Operate the Sales Department within established sales expense budget\n* Coordinate group and transient bookings to maximize profits\n* Initiate and follow up on leads\n* Monitor production of all top accounts and evaluate trends within said market. Ensure sales staff is held accountable for those accounts within their respective territories\n* Coordinate all non\\-group transient sales solicitations to maximize market mix\n* Administer training in the Sales department\n* Assist in the preparation of required reports in a timely manner\n* Conduct weekly sales meetings and daily line ups\n* Devise or modify procedures to solve process problems that will result in more efficient\n* Any other reasonable duties as assigned by the supervisor or manager.\n* We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.\n* Review meeting planner evaluations as received to ensure that any problems are rectified\n \n\nQualifications \n\nThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.\n\n* Bachelor’s Degree preferred\n* Minimum five (5\\) years of sales leadership experience in similar sized operation required, preferably in an upscale or lifestyle brand hotel\n* Must have comprehensive knowledge of Deep knowledge of sales strategies, including transient, group, and negotiated corporate segments, catering sales, conference service and marketing management experience, guest relations and etiquette\n* Strong understanding of brand positioning, market trends, and 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To successfully fill this role, you should demonstrate the attitude, behaviors, skills, and values that follow:\n\n* Positive attitude and excellent communication skills\n* Passion for delivering exceptional customer service, especially within the leisure travel segment\n* Strong leadership skills, with a clear ability to inspire, manage, and motivate a team to exceed targets\n* Solid analytical skills to understand leisure market trends, booking patterns, and competitor activity, and to respond strategically\n* Proven sales capabilities and a desire to coach and mentor the team in effective selling techniques\n* Excellent organizational and planning abilities, especially in managing seasonal leisure demand and long\\-term contracting\n* Professional appearance and grooming standards\n* Flexibility to adapt to various work situations and market changes\n* Ability to perform under pressure, including during high\\-demand periods or during frequent travel\n* Demonstrated experience in a leisure sales role with a track record of successfully managing key accounts and closing business\n\n### **It would be advantageous in this position for you to demonstrate the following:**\n\n* Deep knowledge of the local and international leisure markets\n* Familiarity with hospitality distribution channels such as OTAs, FITs, wholesale, and luxury consortia\n* A passion for sales, relationship management, and target\\-driven performance\n* A relevant degree in Sales, Business Development, Hospitality Management, or a related field from a recognized academic institution\n\n **What will it be like to work for Hilton?** \n\n\n\nHilton is the leading global hospitality company, spanning the lodging sector from luxurious full\\-service hotels and resorts to extended\\-stay suites and mid\\-priced hotels. 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Will also be required to manage profitability and guest satisfaction measures. Specifically, you will be responsible for performing the following tasks to the highest standards:\n\n\n* Manage ongoing profitability of your hotels, ensuring revenue and guest satisfaction targets are met and exceeded.\n\n\n* Lead in all key property issues including capital projects, customer service, and refurbishment.\n\n\n* Ensure all decisions are made in the best interest of the hotels and Hilton.\n* Deliver achievable hotels budgets and set other short\\- and long\\-term strategic goals for the complex property.\n* Provide effective leadership to hotel team members.\n* Lead in all aspects of business planning.\n* Comply with and exceed Hilton Brand Service Standards.\n* Ensure costs are controlled and revenue opportunities are effectively sourced and delivered.\n* Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton.\n* Hold regular briefings and communication meetings with the HOD team.\n* Respond to audits to ensure continual improvement is achieved.\n\nA General Manager for Hilton All Inclusive Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:\n\n\n* Experience as General Manager within a similar quality hotel.\n\n\n* Degree or diploma in Hotel Management or equivalent.\n\n\n* All\\-Inclusive and high\\-volume operation experience.\n* Possess strong commercial acumen, with experience in increasing profitability.\n* Experience managing budgets, revenue proposals, and forecasting results in a similar sized property.\n* Excellent leadership skills.\n* Exceptional communication skills.\n* In\\-depth knowledge of the hotel/leisure/service sector.\n\nIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:\n\n\n* General Management experience in a similar quality hotel.\n\n**What will it be like to work for Hilton?**\n\n\nHilton is the leading global hospitality company, spanning the lodging sector from luxurious full\\-service hotels and resorts to extended\\-stay suites and mid\\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!\n\n\n**What it is like working for Hilton?**\n\n\nHilton, the \\#1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world\\-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\\-than 100\\-year history. Hilton is proud to have an award\\-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!\n\n\nIt is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.\n\n\nWe provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. 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You will act as the main point of contact between our clients and the hotel’s commercial and operational teams, ensuring every event runs smoothly and exceeds expectations.\n\n**Key Responsibilities:**\n\n* Welcome clients and keep all event information updated in the system.\n* Prepare contracts, rooming lists, payment instructions, and other important details.\n* Coordinate budgets and communicate directly with clients.\n* Create Work Orders and conduct briefings with all relevant information.\n* Collaborate with Account Managers, Sales Coordinators, Reservations, Front Desk, Hilton Meetings, and other hotel departments.\n* Support clients during their stay and ensure all requests are addressed promptly.\n* Participate in special activities such as welcome cocktails and client tours.\n\n**What Bluecoat Offers:**\n\n* A dynamic and collaborative work environment.\n* Exposure to high\\-profile events and clients.\n* Opportunities for professional growth within Bluecoat.\n\n**What Are We Looking For?**\n\n\nAt **Bluecoat**, our Coordinators always work on behalf of our guests and in collaboration with other team members. 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Additionally, the Project Manager is responsible for developing content through project scoping, managing stakeholders to generate insights, and preparing outputs that support informed decision-making—while also leading small-scale projects as needed.\n\n\\~ Facilitate regular communication among community members—for example, independently organizing the annual strategic offsite (including agenda, speakers, etc.).\n\n\\~ Ensure transparency in communications across departmental strategy teams.\n\n\\~ Support managers’ and directors’ project work and provide expert consultation throughout all project phases.\n\n\\~ Collaborate closely with stakeholders at national, functional, and global levels, depending on the requirements of individual projects and programs.\n\n\\~ Independently monitor major milestone achievements and overall project completion status.\n\n\\~ Assist the Head of Strategy in managing large, cross-departmental, cross-functional, and cross-national strategic projects. Responsible for specific sub-components of such projects and ensuring their successful delivery.\n\n\\~ Actively apply project management methodologies. Provide change management support and appropriate communications for project and program implementation.\n\n\\~ Report technical complaints/adverse events/special circumstances related to Novartis products within 24 hours of receipt.\n\n\\~ Distribution of marketing samples (where applicable).\n\nKey Performance Indicators \n\n\\~ Successfully lead a small project to final deliverables.\n\n\\~ Feedback from internal and external stakeholders on the quality of deliverables.\n\n\\~ Performance measured against annual goals and milestones outlined in the work plan.\n\n\\~ Feedback from internal and external partners regarding interaction, prioritization, time management, etc.\n\nWork Experience \n\n\\~ Operations management and execution.\n\n\\~ Project management.\n\n\\~ Major change initiatives.\n\n\\~ Cross-boundary collaboration.\n\n\\~ Geographic scope.\n\nSkills \n\n\\~ Construction.\n\n\\~ Business networking.\n\n\\~ Business partnerships.\n\n\\~ Business planning.\n\n\\~ Business process transformation.\n\n\\~ Operational strategy.\n\n\\~ Curiosity.\n\n\\~ Decision trees (predictive models).\n\n\\~ Diversity and inclusion.\n\n\\~ Finance.\n\n\\~ Go-to-market strategy.\n\n\\~ Key account management.\n\n\\~ Leadership.\n\n\\~ Lean Six Sigma.\n\n\\~ Management consulting.\n\n\\~ Scrum (software development methodology).\n\n\\~ Strategic planning.\n\nLanguage\n**Why Novartis:** Helping people with disease and their families takes more than innovative science. 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