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Information & Communication Technology in Othon P. Blanco

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Location:Othon P. Blanco

Category:Information & Communication Technology

Marketing Manager65049039440514120

Marketing Manager

Company Description Ennismore, together with its luxury brand **SLS Hotels**, has developed a spectacular all\-inclusive project in the oasis of **Playa Mujeres**, just north of Cancún, Mexico: **SLS Playa Mujeres Cancún, All\-Inclusive Collection**. Our all\-inclusive resort features **498 luxurious guest rooms**, along with an impressive selection of **18 restaurants** and a rejuvenating spa. Perfect for adults seeking an escape as well as families looking for connection and adventure, the hotel offers a world of extraordinary experiences in Cancún, delivering a wide range of services and activities designed for travelers of all ages. This is not a project for those seeking simplicity. At Ennismore, we are ambitious, and this project is a clear reflection of that. If you are looking to make an impact while we continue to expand our presence in Mexico, help build an exciting hotel with an exceptional offering, and collaborate with some of the brightest and most talented professionals in the world of luxury and lifestyle hospitality, this could be the perfect opportunity for you. Job Description The Marketing Manager will lead and execute the hotel’s marketing strategy in line with SLS Hotels and Ennismore brand standards, driving brand visibility, attracting high\-end clientele, and strengthening the hotel’s reputation as a luxury destination. Key Responsibilities: * Develop, implement, and oversee comprehensive marketing strategies across all hotel business lines (rooms, F\&B, spa, events). * Ensure all communications, campaigns, and materials meet Ennismore luxury brand standards. * Analyze market trends, competition, and guest behavior to identify growth and positioning opportunities. * Manage digital marketing, social media, PR, and strategic partnerships to maximize hotel visibility in domestic and international markets. * Oversee the marketing budget, optimizing investment to achieve the highest ROI. * Lead and develop the marketing team, ensuring alignment with goals and brand standards. * Collaborate with sales, events, and operations teams to ensure a consistent luxury guest experience across all touchpoints. * Track and report marketing KPIs and campaign ROI to hotel leadership. Qualifications* Bachelor’s degree in Marketing, Business Administration, Communications, or a related field (Master’s preferred). * Minimum of **5 years of experience** in marketing for **luxury hotels, resorts, or lifestyle brands**. * Proven experience in **developing and executing marketing strategies**, both digital and traditional, targeting high\-end clientele. * Strong knowledge of **brand management, CRM, digital marketing, social media, and revenue management**. * Experience managing **international campaigns** and understanding global luxury markets. * Excellent **leadership, communication, and strategic thinking skills**. * Fluent in **English**; additional languages are a plus. * Highly **organized, detail\-oriented, and results\-driven**, with the ability to thrive in a fast\-paced, collaborative environment. Additional Information * The opportunity to join an innovative, fast\-growing international group, committed not only to building new hotels but also to creating a global brand. * The chance to challenge the conventional and work in an environment that is both creative and rewarding. * To be part of a passionate team dedicated to delivering exceptional hospitality experiences and exploring new destinations at every opportunity. * A competitive compensation package and multiple opportunities for growth and development.

V6R2+JR Dziuché, Quintana Roo, Mexico

MECHANIC 3RD64842845039745121

Date Posted: 2025\-11\-05 Country: Mexico Location: LOC5017: Barracuda No. 22, Súper Manzana 3, Colonia Centro, Cancún, Quintana Roo, 77500, México Maintenance Assistant Would you like to join a truly international company driven by talent and committed to Safety, Ethics, Quality, Innovation, and Employee Opportunities? Otis is growing and seeking a Maintenance Assistant for one of our locations in Mérida. Your top priority will be ensuring passenger and customer safety through safe maintenance of elevators and/or escalators. On a typical day, you will:* Support elevator maintenance with quality and efficiency * Work safely in accordance with all Health, Safety, and Environmental guidelines * Work overtime when required * Interact directly with on-site customers to build strong working relationships * Assist in conducting inspections before and after maintenance to ensure high levels of quality and safety What You’ll Need to Succeed! As a qualified assistant, it is essential that you possess knowledge of basic tools and can apply elevator engineering principles to installation:* *Knowledge of basic tools* * *Interest in technical products and new technologies* * *Appreciation for hands-on trades, such as the satisfaction derived from completing a job* What’s in It for You? You will receive a long-term employment contract with the world’s market-leading company in a crisis-resilient industry. We offer locally competitive compensation, plus:* Benefits exceeding statutory requirements We will provide intensive training in areas including technology, processes, and interpersonal skills, and you’ll have opportunities to exchange ideas with experienced colleagues at any time. You’ll receive modern, high-quality workwear, your own tools, and a smartphone. The health and safety of our employees is our highest priority. We promote it through periodic occupational health and safety training, as well as an Employee Assistance Program. Apply today to join us and build the future together. \#BuildWhatsNext If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2\.4 billion people every day and maintain approximately 2\.4 million customer units worldwide—the industry’s largest service portfolio. You may recognize our products in some of the world’s most famous landmarks, including the Eiffel Tower, Empire State Building, Burj Khalifa, and the Petronas Twin Towers! We are a team of 72,000 people—including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians—all committed to meeting the diverse needs of our customers and passengers across more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to serve as the foundation of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions—and the skills and capabilities you’ll gain working alongside the best and brightest—keep us connected and at the cutting edge. We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects; our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus—more than ever—is on people. As a global, people-powered company, we place people—passengers, customers, and colleagues—at the center of everything we do. We are guided by our values, which we call our Three Absolutes—prioritizing Safety, Ethics, and Quality in all that we do. If you would like to learn more about environmental, social, and governance (ESG) at Otis, click here. Become a part of the Otis team and help us \#Buildwhatsnext!*Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.*

V6R2+JR Dziuché, Quintana Roo, Mexico

Sr. Medical Infomation Manager I64708482098563122

Sr. Medical Infomation Manager I

### **Summary** Position Summary Integral member of the Medical Information team who leverages therapeutic and product knowledge of Novartis products to optimize internal and external customer communications. This position offers an opportunity to work on cross\-functional teams to support Novartis products. ### **About the Role** **Position Summary** Integral member of the Medical Information team who leverages therapeutic and product knowledge of Novartis products to optimize internal and external customer communications. This position offers an opportunity to work on cross\-functional teams to support Novartis products. **Job Responsibilities**: * Create and deliver timely responses to unsolicited medical information inquiries from HCPs in a multi\-media environment and record interaction information according to Novartis and regulatory guidelines. * Create and review Medical Response Documents (MRDs) for product portfolio. * Collaborate with cross\-functional teams including global MI colleagues and Medical Strategy Teams (MSTs) to define strategies and execute tactics. * Develop and provide therapeutic area and product training to internal customers and partners (e.g., Medical Information, Compliance, Customer Interaction Center \[CIC]). * Support in development and implementation processes for internal departments as they relate to daily MI activities. * Participate in projects to optimize Medical Information services. * Monitor, collect, and analyze metrics for MI activities. Develop reports, identify actionable insights, and present findings within MI and to its partners. * Assist in internal audit and external inspection preparedness ensuring compliance with all legal, regulatory, and Novartis guidelines. * Identify and champion best practices in MI. **Competencies** * Communicates Effectively * Manages Complexity * Balances Stakeholders * Action Orientation \[Takes initiative] * Optimizes Work Processes * Drives Results * Collaborates * Decision Making \[Making the right call] * Demonstrating courage \[Being authentic] * Problem Solving **Position Requirements** * PhD, PharmD, MD, or equivalent * Three or more years of experience in medical writing, medical information/drug information, and/or relevant clinical experience * Ability to acquire knowledge of various disease states and products * Strong verbal and written communication skills * Strong ability to negotiate, resolve conflicts, prioritize, organize, and lead through influence in a complex, matrix environment * Proven literature analysis and evaluation skills * Proficient in Microsoft Word, PowerPoint, and Excel * Technologically savvy * Ability to manage multiple projects within defined timelines **Location** Availability to work and be available during US business hours (9:00 a.m. \- 5:00 p.m. EST), schedule coordination in advance to ensure US Holiday coverage, and on call for critical matters, based on business needs. Employees are typically expected to be in their current role for at least 18 months before applying for a different role, according to local guidelines. This allows them to gain sufficient experience and demonstrate their capabilities in their current position. Any transfer or application for a different role typically requires approval from the employee's current manager and the leadership team. *The preceding statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.* **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Marketing Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Research \& Development Job Type Full time Employment Type Regular Shift Work No Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Campaign Delivery Manager64687912730626123

Campaign Delivery Manager

### **Summary** The Campaign Manager servers a single point of contact for assigned brand teams and drives campaign operations. This role is accountable for ensuring all campaigns are designed, planned and delivered as per brand expectations. This role works with Digital Production Managers in ensuring all campaign information is captured and responsible for campaign calendar and delivery. ### **About the Role** **Key Responsibilities / Major Accountabilities:** * Act as the primary point of contact for Business stakeholders, and Internal Technical teams * Provide process management expertise to ensure the success of daily operations. * Collaborate closely with the Digital Production Manager to ensure high\-quality asset handoff from AORs, internal campaign sign\-off, and effective timeline management. * Coordinate Metadata creation and review business logic for campaigns in close collaboration with Solution Architect * Oversee the development of email build proofs and conduct operational calls to share performance and forecasts with Digital Production Managers. * Collaborate on end\-to\-end testing and prepare performance reports * Proactively communicate any challenges and risks to brand teams. * Update forecast and campaign volume dashboards on a weekly basis. Education * BTech / Masters in Technology or Masters in Business Administration(Graduation in Marketing, Data Science, or related field may also be beneficial). Experience * Overall 7\+ years of experience in SFMC Campaign Execution and Operations(Proven track record of successful email marketing campaign management). \-Hands\-on experience in SFMC Platform with Email Specialist Certification as mandatory. * Good understanding of pharmaceutical commercial data landscape and commercial processes\- Experience with healthcare or life sciences industry standards and regulations, such as HIPAA compliance. Skills \& Qualifications * Understanding complexity of integrated working in a matrix and geographically dispersed environment Strong project management skills, ideally with PMP or similar certification. * Excellent communication and collaboration skills. * Proficiency in marketing automation tools and analytics platforms. \- Familiarity with GDPR and other data protection regulations. * Strong problem\-solving and analytical skills. * Experience with campaign optimization techniques. * Ability to work under tight deadlines and manage multiple projects simultaneously. * Familiarity with and adaptability to new\-generation technologies and trends (GenAI and Agentic AI) is an added advantage. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Marketing Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Value and Access Manager, Other Governments64687912747905124

Value and Access Manager, Other Governments

### **Summary** \#LI\-Onsite Location: Mexico City Relocation Support: This role is based in Mexico City. Novartis is unable to offer relocation support: please only apply if accessible. Make equitable access your mission. In this role, you’ll lead patient access strategy at the country level, shaping submissions and evidence that help more people receive timely, affordable care. You’ll partner with cross‑functional teams to navigate price and reimbursement and listing processes, translate health economics and Health Technology Assessment insights into clear value narratives, and use real‑world evidence to strengthen decision‑making. Your work will streamline pathways, improve tracking of access performance, and ultimately expand access for patients—while upholding the highest standards of operational excellence and compliance. ### **About the Role** **Major accountabilities:** * Lead patient access projects and submissions to regulatory authorities. * Analyze data to generate insights for patient access strategies. * Collaborate with cross\-functional teams to enhance access solutions. * Ensure timely reporting of technical complaints and adverse events. * Oversee distribution of marketing samples, where applicable. * Improve tracking systems to measure and expand patient access. * Drive operational excellence in all access\-related activities. **Minimum Requirements:** * Bachelor’s degree in a relevant field. * Solid understanding of national healthcare and regulatory environments. * Experience compiling reimbursement dossiers for market access. * Demonstrated experience in access strategies and indirect leadership. * Advanced proficiency in English. * Strong ability to communicate scientific and economic topics clearly, with proven negotiation and analytical skills in price and reimbursement and listing processes. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division International Business Unit Sales Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Market Access Job Type Full time Employment Type Regular Shift Work No Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Patient Safety Specialist64619193106689125

Patient Safety Specialist

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape! **Major accountabilities:** * To support management of operational processes in ensuring compliance with Sandoz global/local procedures, national and international regulations/standards/guidelines for pharmacovigilance of Sandoz marketed and investigational products \-Manage collection, processing, documentation, reporting and follow\-up of all adverse events (AE) reports for all Sandoz products from clinical trials, post\-marketing studies (PMS), Patient Oriented Programs (POP), registries and all Spontaneous Reports (SR). * Transcribe, translate (where required) and enter data of all Serious Adverse Events (from Clinical Trials,) and all adverse events (from POPs, PMS, registries and all SRs) from source documents onto safety systems accurately and consistently with emphasis on timeliness and quality. * Record and track receipts, submissions and distributions of documents like SAEs, SRs, Investigator Notifications etc in cooperation with other departments \-Manage reporting/submission/distribution of safety reports/updates/information to Local Health Authorities and/or clinical operations in cooperation with other Departments. * Work with other local/global PV associates to ensure accurate evaluation of safety data. * Interact and exchange relevant safety information with LHA, PV associates, other functional groups and third party contractor, if applicable. * Survey and monitor global/ regional/national (as applicable) pharmacovigilance regulations and provide update to global PVO organization. * Develop, update and implement local procedures to ensure compliance with PVO global procedures and national requirements. * Management and maintenance all relevant assigned PVO databases, if applicable. * Develop and update training materials for pharmacovigilance \-Ensure support for and close\-out of audits, corrective action plan activities and Health Authority inspections. * Provide timely, relevant information to trial coordinators, CRAs and other Sandoz staff \-Distribution of marketing samples (where applicable) **Key performance indicators:** * Adherence to Sandoz policy and guidelines \-Project and stakeholder feedback \-Operational risk mitigation and audit/inspection findings \-Quality and timely reporting of KPI and safety reports/updates \-Results of audits/inspections **Minimum Requirements:** **Work Experience:** * Functional Breadth. * Collaborating across boundaries. * Operations Management and Execution. **Skills:** * Databases. * Employee Training. * Filing (Documents). * Pharmacovigilance. * Reporting. * Safety Science. **Languages :** * English. Why Sandoz? Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100\+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more! With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low\-cost, high\-quality medicines, sustainably. Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible\-hybrid careers, where diversity is welcomed and where personal growth is supported! Join us! Commitment To Diversity \& Inclusion (hard Coded In Workday)

H6X8+XM Insurgentes, Q.R., Mexico

Quality Manager64564289740291126

Quality Manager

Quality Manager ### **Quality Manager (Forbes Standards)** Our guests expect excellence in every detail of their stay, and maintaining Forbes standards across all areas of the hotel is essential to delivering a world\-class experience. The role of the Quality Manager is critical in ensuring that every department consistently aligns with these standards to create exceptional operations and unforgettable guest stays. ### **What will I be doing?** As a Quality Manager, you will be responsible for overseeing and supporting Forbes standards across the entire hotel operation. In this role, you will: * Monitor, implement, and reinforce Forbes service standards throughout all guest\-facing areas, including Food \& Beverage, Front Desk, Guest Services, Housekeeping, Spa, and other operational departments. * Conduct regular quality audits and service observations to ensure brand consistency and compliance with Forbes requirements. * Collaborate closely with department heads to identify service gaps and develop action plans that elevate the guest experience. * Lead training, coaching, and follow\-up sessions focused on luxury service behaviors, Forbes protocols, and operational excellence. * Support teams in creating a seamless and memorable guest journey from arrival to departure. * Provide continuous feedback and professional development to team members to strengthen service culture. * Review guest feedback, identify trends, and drive improvements that enhance both service delivery and overall guest satisfaction. * Ensure all operational processes reflect a high level of attention to detail, service personalization, and Forbes\-level hospitality. ### **What are we looking for?** A Quality Manager serving Hilton brands plays a key role in elevating the guest experience by ensuring that every department consistently meets Forbes service standards. To successfully perform in this role, you should demonstrate the following attitudes, behaviors, skills, and values: * Ability to represent the brand with professionalism, excellence, and a strong service presence. * Strong communication and interpersonal skills, with the ability to connect empathetically with guests and Team Members from diverse backgrounds. * A natural talent for inspiring others and promoting a culture of luxury service across all operational areas. * Exceptional attention to detail and a strong understanding of Forbes service protocols. * Ability to collaborate effectively with department leaders to drive high\-quality service execution. * Strong organizational and time\-management skills, with the ability to prioritize and multitask in a dynamic environment. * Commitment to continuous improvement, coaching, and service excellence. ### **It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:** * Previous experience in luxury hospitality or in roles involving Forbes or similar service standards. * Experience conducting service audits, guest experience evaluations, or quality inspections. * Background in training, coaching, or team development focused on guest service excellence. * Experience working in multi\-department operational environments (Front Desk, Guest Services, F\&B, Housekeeping, Spa, etc.).

V6R2+JR Dziuché, Quintana Roo, Mexico

Graphic Design Manager64564289395970127

Graphic Design Manager

### **Summary** Novartis is hiring a Graphic Designer to support our in-house creative team with the development of branded materials across digital and print channels. This role is ideal for a versatile, fast-learning, and detail-oriented designer with solid foundational skills and a desire to grow within a dynamic, global creative environment. As a generalist, you’ll be involved in a wide variety of projects, from digital banners, to internal documents, emails, PowerPoint decks, and lightweight motion assets. You’ll work under the guidance of art directors and creative directors, contributing to high-impact deliverables that follow brand guidelines and meet business goals. We’re looking for someone curious, collaborative, and passionate about creativity, ready to jump into multiple formats and learn along the way. ### **About the Role** #LI-Hybrid Location: Mexico City This role is based in Mexico City. Novartis is unable to offer relocation support: please only apply if accessible. Ready to bring ideas to life that inspire action and advance our mission to reimagine medicine? As our Graphic Design Manager, you’ll shape high‑impact visual experiences across digital and print—partnering closely with art directors and cross‑functional teams to turn complex concepts into clear, on‑brand stories. From social graphics and email campaigns to presentation decks and patient‑facing materials, you’ll elevate consistency, accessibility, and craft while mentoring standards, optimizing workflows in Figma, and supporting light motion design. If you thrive in a collaborative, fast‑paced environment and want your work to reach millions, this is a place to grow, learn, and make a tangible difference. **Key Responsibilities** ======================== * Produce digital and print assets: emails, banners, social graphics, presentations, and internal documents. * Design layouts for guides, manuals, and presentation decks, maintaining brand consistency and accessibility. * Organize components and templates in Figma; prepare assets for developer handoff and localization. * Optimize graphics for responsive experiences and high-resolution displays across platforms. * Create light motion graphics and animations for banners, videos, and presentations. * Maintain clean files, version control, and enforce accessibility and brand compliance standards. * Collaborate with art directors; iterate on concepts and integrate feedback to improve outcome. **Essential Requirements** ========================== * Bachelor’s degree in Graphic Design, Visual Communication, Digital Media, or Multimedia Design. * At least four years of professional graphic design experience in agency or in-house settings. * Advanced proficiency in Adobe Photoshop, Illustrator, and InDesign; strong typography and layout foundations. * Working knowledge of Figma for templates, component-based design, and asset organization. * Fluent in English, written and spoken. * Strong time management, attention to detail, and ability to multitask effectively. **Desirable Requirements** ========================== * Experience with motion design tools such as After Effects to create simple animations. * Familiarity with PowerPoint and Canva for presentation and template work. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards Division US Business Unit Marketing Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No ### **Accessibility Adjustments** Novartis is committed to working and providing reasonable accommodations for individuals with disabilities. If, due to a medical condition or disability, you need a reasonable accommodation for any part of the hiring process, or to perform the essential functions of a position, please email [email protected] and let us know the nature of your request and your contact information. Include the position number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Training and Development Manager64564151852675128

Training and Development Manager

Training and Development Manager A Training Manager serves as a catalyst for cultural and organizational transformation by developing functional excellence and strengthening leadership capabilities among Team Members. **Key Responsibilities:** * Support all departments in developing cutting\-edge functional excellence and enhancing leadership skills. * Act as a change agent in the hotel’s cultural and organizational transformation. * Provide key input and guidance on all activities and plans related to training. * Support individual and team development, career development, and experiential learning processes. * Lead the onboarding, coaching, and mentoring of new Team Members. * Work closely with department leaders on a daily basis to support training and development needs. * Partner with departments to deliver training programs and organizational and leadership development initiatives. * Monitor, track, and conduct learning and development reviews with each department. * Prepare the hotel’s annual training plan and training calendar. **What are we looking for?** A Training Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: * Thorough knowledge of modern learning and development tools and technique * Excellent communication and presentation skills * Excellent people management skills * Demonstrated ability to develop interpersonal relationships * Positive attitude * Committed to delivering a high level of customer service, both internally and externally * Excellent grooming standards * Flexibility to respond to a range of different work situations * Ability to work under pressure * Ability to work on their own or in teams * Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint * Exceptional presentation and grooming It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Tertiary qualifications, or other collegiate\-level degree, in Training or Human Resources **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

MEDIO OFICIAL 2DA64564013850241129

MEDIO OFICIAL 2DA

Date Posted: 2025\-10\-16 Country: Mexico Location: LOC5017: Barracuda No. 22, Súper Manzana 3, Colonia Centro, Cancún, Quintana Roo, 77500, México Maintenance Assistant Would you like to join a truly international company driven by talent that values Safety, Ethics, Quality, Innovation, and Employee Opportunities? Otis is growing and looking for an installation assistant for one of our locations in Mérida. Your priority will be ensuring passenger and customer safety through the safe maintenance of elevators and/or escalators. On a typical day, your responsibilities will include:* Supporting high-quality and efficient elevator maintenance * Working safely in accordance with all Environmental Health and Safety guidelines * Working overtime when necessary * Interacting directly with on-site customers to build strong working relationships * Assisting in conducting inspections before and after maintenance to ensure high levels of quality and safety What You’ll Need to Succeed! As a qualified assistant, it’s essential that you have knowledge of basic tools and can apply elevator engineering principles to installation tasks:* *Familiarity with basic tools* * *Interest in technical products and new technologies* * *Appreciation for hands-on trades and the satisfaction of seeing completed work* What’s In It For You? You will receive a long-term employment contract with the global market leader in a crisis-resilient industry. We offer competitive compensation in line with local standards, plus:* Benefits Exceeding Legal Requirements You will receive intensive training in areas such as technology, processes, and interpersonal skills, and you’ll be able to exchange ideas with experienced colleagues at any time. You’ll receive modern, high-quality workwear, your own set of tools, and a smartphone. Employee health and safety is our top priority. We promote it through regular workplace health and safety training and through an employee assistance program. Apply today to join us and help build the future together. \#BuildWhatsNext If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2\.4 billion people every day and maintain approximately 2\.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast\-moving, high\-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people\-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us \#Buildwhatsnext!*Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.*

V6R2+JR Dziuché, Quintana Roo, Mexico

GEX Manager - Apertura Paradisus Cancun (37161)645253684066581210

GEX Manager - Apertura Paradisus Cancun (37161)

***“The world is yours with Meliá”*** Discover a limitless path at Meliá, where growth and development opportunities are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family It's about experiencing one of the most exciting journeys of your life, a journey in which inspiration and personal and professional growth accompany you every step of the way. **Discover some of the benefits we offer:** * **My MeliáRewards:** Participate in our exclusive loyalty program, enjoying unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. Feel proud to belong to Meliá—we are proud of you! MISSION: The Guest Experience Manager is the highest responsible for the department within the hotel, ensuring compliance with product, service, and image standards to achieve maximum customer satisfaction, always offering unique and personalized experiences, and committed to achieving excellence in customer satisfaction and optimizing economic and human resources under their responsibility. **What will I have to do?** * Act as the brand spokesperson at the hotel, ensuring optimal implementation of attributes, standards, and manuals applicable to their department, as well as monitoring compliance across other areas, defining improvement plans when necessary. * Oversee the guest experience, personalizing their stay, anticipating their needs, and exceeding their expectations. * Implement various customer experience management tools, as well as monitor and analyze Voice of the Customer results, ensuring achievement of set objectives and defining improvement plans if needed. * Define and implement the guest digital experience during their stay according to the global strategy. * Manage customer incidents, following established protocols. * Adapt standards subject to local customization of the product. * Conduct negotiations with external suppliers, following established product guidelines. * Define, develop, and implement the hotel’s Sensory Architecture strategy regarding lighting, décor, scent, and background music, ensuring compliance across different areas. * Approve material orders following established product guidelines for optimal economic resource optimization, ensuring effective inventory control within their department. * Define, implement, and manage the Experience and/or Event Program strategy as applicable. * Define, implement, and manage the Entertainment program strategy if applicable. * Manage and supervise the Guest Service Line team (if applicable), ensuring efficient compliance with established standards and services for the department to achieve final customer satisfaction. * Manage and supervise the Guest Services / Concierge / Butler and Destination Concierge teams (if applicable), ensuring efficient compliance with established standards and services for the department to achieve final customer satisfaction. * Seek and analyze competitive information to maintain the hotel’s positioning. * Research and develop innovative experiences and services to keep the hotel at the forefront. * Manage hotel seasonal closure and reopening processes. * Coordinate, implement, and analyze pilots determined within their area. **What are we looking for?** University degree, preferably in Tourism or Hospitality, Marketing, or similar. Local language (depending on the geographical location of the property) and Advanced English. External candidates: 3 years in a similar position within the hospitality sector. Internal candidates: Minimum 2 years of experience in the Guest Experience Department as Manager in hotels with more than 450 rooms. Background in Guest Experience leadership. Background in Quality and/or Brand Standards roles. **At Meliá, we are all VIP** Outstanding professionals who make everyday operations easier and exceptional. From newcomers to the most experienced, they all possess unique and important qualities that make working at Meliá a constant growth opportunity and a passport to building your future wherever you want. Our warmth, closeness, and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling of belonging to a great family that values people like you—**VIP** people. *At Meliá Hotels International, we commit to equal opportunities between women and men in the workplace, supported by management commitment and principles embedded in our Human Resources policies. Likewise, we promote throughout the entire workforce a corporate culture committed to effective equality and raise awareness about the need for joint and global action.* *We strengthen our commitment to equality and diversity, avoiding any kind of discrimination, particularly related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our workforce are fundamental to our success as a global company.* *Additionally, we support sustainable growth in our sector through a highly socially responsible human team. In this regard, our motto is “****Toward a sustainable future, from a responsible present****.” Thanks to all our collaborators, we make it possible.* If you want to be “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**

V6R2+JR Dziuché, Quintana Roo, Mexico

Entertaiment Manager645247725203211211

Entertaiment Manager

Entertaiment Manager What will I be doing? Plan, direct, and oversee all entertainment activities and programs with the aim of providing memorable experiences for customers, strengthening the company's image and positioning, and promoting visitor or guest satisfaction and loyalty. Main Functions and Responsibilities 1\. Planning and Coordination * Design and execute the annual entertainment plan in line with the company's strategy. * Coordinate events, shows, recreational activities, tournaments, presentations, and special celebrations. * Supervise technical production (sound, lighting, stage design, logistics). 2\. Personnel Management * Select, train, and supervise the entertainment staff. * Assign shifts, roles, and responsibilities. * Promote teamwork, creativity, and team motivation. 3\. Budget Control * Prepare and manage the area's budget. * Manage contracts with suppliers, artists, and external agencies. * Ensure the efficient use of resources. 4\. Customer Service and Service Quality * Ensure that entertainment programs meet quality and safety standards. * Resolve incidents or complaints related to events or activities. * Assess customer satisfaction and propose continuous improvements Academic Background: * Bachelor's degree in Hotel Management, Tourism, Communication, Event Production, Performing Arts, or related fields. * Preferred: postgraduate studies in entertainment management or event management. Experience: * Minimum 3 to 5 years in similar positions in hotels, resorts, parks, cruises, or entertainment centers. Skills: * Leadership and effective communication. * Creativity and innovation. * Customer orientation. * Teamwork. * Strategic planning. * Ability to work under pressure. What will I be doing? Plan, direct, and oversee all entertainment activities and programs with the aim of providing memorable experiences for customers, strengthening the company's image and positioning, and promoting visitor or guest satisfaction and loyalty. Main Functions and Responsibilities 1\. Planning and Coordination * Design and execute the annual entertainment plan in line with the company's strategy. * Coordinate events, shows, recreational activities, tournaments, presentations, and special celebrations. * Supervise technical production (sound, lighting, stage design, logistics). 2\. Personnel Management * Select, train, and supervise the entertainment staff. * Assign shifts, roles, and responsibilities. * Promote teamwork, creativity, and team motivation. 3\. Budget Control * Prepare and manage the area's budget. * Manage contracts with suppliers, artists, and external agencies. * Ensure the efficient use of resources. 4\. Customer Service and Service Quality * Ensure that entertainment programs meet quality and safety standards. * Resolve incidents or complaints related to events or activities. * Assess customer satisfaction and propose continuous improvements Academic Background: * Bachelor's degree in Hotel Management, Tourism, Communication, Event Production, Performing Arts, or related fields. * Preferred: postgraduate studies in entertainment management or event management. Experience: * Minimum 3 to 5 years in similar positions in hotels, resorts, parks, cruises, or entertainment centers. Skills: * Leadership and effective communication. * Creativity and innovation. * Customer orientation. * Teamwork. * Strategic planning. * Ability to work under pressure.

V6R2+JR Dziuché, Quintana Roo, Mexico

Hire to Retire Senior Expert (HR processes) 2 open roles643887393016351212

Hire to Retire Senior Expert (HR processes) 2 open roles

### **Summary** As a Senior Expert, you will play a pivotal role in supporting the development and enhancement of People \& Organization (HR) processes, principles, and guidelines for a select client group. Your responsibilities will include coordinating data analysis and evaluation to ensure the effective implementation and maintenance of processes, services, and continuous improvement initiatives within the scope. You will collaborate closely with various stakeholders to drive innovation, optimize efficiency, and foster a culture of excellence. Location: México, CDMX \#LI\-Hybrid Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you ### **About the Role** **Key Responsibilities:** * Customer experience: ensure all actions related to creating a positive impact and experience for customers. * Operational excellence: ensure adherence to indicators related to operational excellence and influencing the extended team to comply with expectations. * Project Leadership: Leading and managing projects or workstreams within their area of expertise ensuring adherence to timelines and overall expectations. * Data Analysis and Problem Solving : Interpreting complex sets of data and using that information to guide decision\-making, identifying and mitigating risks * Technical Skills: Deep knowledge of processes in scope, ensuring accurate documentation of processes and guideline for operation, required tools and systems expertise. * Risk Management: Identifying potential issues with projects or clients and understanding the consequences of certain actions to anticipate preventing actions. * Agile and tech savvy : Understanding software development, and creating effective tools and solutions based on client goals and needs * Satekaholder management: being the point of contact for critial stakeholders related to the process in scope and PLC partners to resolve conflicts and influence decisions. * Quality Assurance: Leading quality assurance activities, including validation, mass requirements, NFCM controls and point of contact for audits. * Continuous Improvement: Engaging in continuous improvement initiatives and modernization of processes, ensuring deployment and change mgmt. Data Analysis: Interpreting complex sets of data and using that information to guide decision\-making. **Essential Requirements:** * Professional Experience: 3\-5 years in relevant markets (USA, MX, BR) and / or regional (multi\-country) / global scope + Shared services center experience (in roles similar or equivalent to: Expert, System / Process Subject Matter Expert) * Education: Bachelor's degree in Human Resources, Communications, Business Administration, or a related field. * Languages: Full professional proficiency in both English and Spanish, with strong written and verbal communication skills. * Skills: Highly Organized, action \- oriented, Problem solver. * Experience working with Workday, SAP and/or HR Core **Commitment to Diversity \& Inclusion:** *We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.* **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division People \& Organization Business Unit Human Resources Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Human Resources Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

Program Manager – TORCH Program ( Temporary 9 months)643886000142091213

Program Manager – TORCH Program ( Temporary 9 months)

### **Summary** The TORCH Program Manager plays a pivotal role in orchestrating the delivery of the TORCH Leadership Experience—a transformative journey designed to empower senior leaders across Novartis US Commercial functions. This role is important to enable the execution of immersive learning expeditions, cross\-functional cohort experiences, and customer interactions that foster innovation, collaboration, and leadership excellence. As a strategic partner to the Program Director, the Program Manager ensures seamless execution across all program elements, driving operational excellence, stakeholder engagement, coordinating external vendors and measurable impact. This role is ideal for a dynamic manager who thrives in complex environments and is passionate about shaping the future of leadership development, ensuring the TORCH program delivers on its promise to empower teams and elevate performance. ### **About the Role** **Key Responsibilities** * **Lead end\-to\-end program execution** for TORCH, from strategic planning to implementation, ensuring alignment with business goals and timelines. * **Ensure cross\-functional collaboration** by coordinating with internal stakeholders, external partners, and subject matter experts to ensure seamless delivery. * **Implement measurement \& impact:** Create and maintain data dashboards, surveys, and feedback loops to track engagement, effectiveness, and business impact, through the support of the HYD team. * **Monitor KPIs and impact metrics**, delivering regular reports and insights to senior leadership to inform strategic decisions. * **Engage external partners:** Build and maintain strong relationships with senior leaders, external vendors, and cross\-functional teams to ensure program success. * **Support Operational Oversight:** Support on logistics for immersive expeditions, cohort connects, and customer engagements, including registration, and communications. * **Optimize resource allocation** and budget management, achieving cost\-efficiency while maintaining high\-quality outcomes. * **Oversee Governance \& Reporting:** Maintain program documentation, participant lists, and budget trackers; provide regular updates to TORCH Core team. * **Continuously improve program processes**, leveraging feedback loops, and retrospectives. **Required Experience** * Minimum 5 years of experience in large\-scale, multi\-stakeholder and cross\-functional programs, learning \& development, or leadership development within a corporate or consulting environment. * Experience deploying learning and skills initiatives across multiple geographies with clear business outcomes * Experience working in matrixed organizations and navigating complex stakeholder environments. * Familiarity with data dashboards, and survey tools. Expertise in leadership development frameworks and adult learning principles. * Experience with vendor management, including SOWs, SLAs, and budget oversight. * Degree in organizational change, adult learning, or related fields. Additional professional training and OD certifications are advantageous. * Fluent English (required). **Desired Skills** * Business Partnering * Project Management * Adaptability and resilience in fast\-paced * Leadership and team empowerment, with a focus on collaboration and accountability. * Digital fluency and comfort with virtual collaboration tools. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Marketing Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Sales Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

Team Lead QA643881659225611214

### **Summary** Responsible for managing quality aspects within area of responsibility and to ensure that the operational business is in compliance with cGMP (Current Good Manufacturing Practices), the Quality Assurance Agreement, regulatory requirements and the Novartis Quality Manual and is conducted according to the relevant Standard Operating Procedures ### **About the Role** \#HybridCDMX **Major accountabilities:** * Oversight of all production and testing activities, ensures compliance with cGxP, incl. data integrity and eCompliance * Support exception investigations * Review and approval of production, QC, and AS and T records * MBR review * Support OpEx improvement projects Qualified Person * Executes batch release in compliance with registration * Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt **Key performance indicators:** * On\-time and GMP\-compliant release of dosage forms \-No Complaints about inspections by authorities in your own area of responsibility without these being noticed and communicated beforehand. * Successfully Support continuous improvement Projects \-Executes batch release in compliance with registration **Minimum Requirements:** * Bachelor’s degree is required; * 6\+ years of relevant QA * Professional level of English and Spanish both written \& spoken * Excellent interpersonal \& influencing skills with proven ability to build strong relationships * Highly motivated self\-starter with a willingness to assume responsibility \& challenge the status quo * Ability to work well under pressure and manage multiple tasks * High competencies in stakeholder management **Commitment to Diversity and Inclusion** Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. **Accessibility and Accommodation:** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to tas.mexico@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para desempeñar las funciones esenciales de un puesto, envíe un correo electrónico a tas.mexico@novartis.com y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division Operations Business Unit Quality Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Quality Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

Associate Director, Implementation Lead643772846922251215

Associate Director, Implementation Lead

### **Summary** The Associate Director (AD), Implementation Lead role will report to the Director, PSC Strategy and Logistics, and will work with internal and external stakeholders to plan, lead and execute the imple\-mentation of operational changes and line extensions associated with established programs at the Patient Support Center. This role will be an expert in project management best practices and imple\-mentation process improvements. The position requires a dynamic, flexible, and outcomes\-oriented individual with excellent communication, administrative, prioritization, influencing, and organization skills. ### **About the Role** **Key Responsibilities:** * Responsible for the oversight and implementation of projects involving established programs within the Patient Support Center (PSC) with a focus on line extensions and operational changes, including planning, coordinating, executing, and monitoring project activities. * Serve as the PSC subject matter expert on enterprise program design standards, ensuring consistency with established operations. * Communicate with internal PSC and NPS stakeholders to ensure clarity of accountabilities and responsibilities related to implementation projects, facilitating effective collaboration and coordination between teams. * Create and manage PSC implementation project documents, requirements, and deliverables, ensuring that project documentation is comprehensive, up\-to\-date, and accessible to all relevant stakeholders. * Collaborate with Program Management, Business Operations, Product, and Operational Excellence teams throughout the project lifecycle to ensure project decisions and details align with the overall project roadmap, either defined by the PSC or Launch Excellence depending on the project scope. * Develop timelines and scope for overall projects, considering key milestones, resource allocation, and dependencies to ensure successful project completion within the given constraints. * Serve as the primary contact person for the PSC on project teams, providing necessary details, background information, and timelines to ensure all team members are well\-informed and aligned. * Define success and failure metrics for projects and programs, regularly communicating and presenting across the PSC regarding the achievements and opportunities associated with implemented programs. * Display proficiency in managing effective meetings, demonstrating skills in keeping participants on track, on schedule, and focused, while actively encouraging their participation and engagement. * Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes What you’ll bring to the role: **Education:** Bachelor’s Degree required; advanced degree preferred (e.g., MHA, MBA) **Internal Engagements:** This position will collaborate with many individuals across NPS and PSC Leaders, PSC Operations, Training, Marketing, Legal, People \& Organizations, Ethics Risk Compliance, Service Business Partners Travel requirements: Role is office\-based in Mexico City, Mexico with occasional travel between offices, Tempe, or East Hanover (anticipating 20%) **Hybrid Working Requirements**: Ability to work on\-site, Mexico City, Mx 3 days per week **Required Experience:** * 5\+ years pharmaceutical, biotech, consulting, specialty hub operations or related experience * 2\+ Years project management experience * Strong leadership, teaching, planning and organization, data and analytics, decision making and problem\-solving skills * Experience working in a Patient Services contact center, pharmaceutical industry, healthcare or heavily regulated industry * Strong interpersonal, communication, influencing and analytical skills * Demonstrated ability to synthesize information to develop recommendations, and ability to persuade / influence organization pursuit of recommended path * Ability to manage multiple projects and consistently meet deadlines * Excels at interacting with a diverse group of people, all levels of management, including senior leadership **Preferred Qualifications:** * Strong compliance mindset, high level of integrity and ethical judgment, demonstrated experience in fostering compliance with company policies and procedures * Understanding of privacy laws and regulations including HIPAA and similar state laws * Strong ability to collaborate and work cross\-functionally within a matrix environment * Strong analytical acumen and ability to apply data driven insights for operational improvements * PMP Certification is preferred **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Innovative Medicines Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

Associate Director, Business Operations643772847087381216

Associate Director, Business Operations

### **Summary** We are seeking an experienced Associate Director of Business Operations to lead and manage the day\-to\-day operations of our Patient Support Center (PSC) Business Operations associates in Mexico City, Mexico. The role partners closely with the departments within Business Operations to ensure alignment with US\-based functional standards and ways of working, including Program \& Systems Training, Central Operations, and Strategy \& Logistics. This role is responsible for overseeing the Mexico City associate’s work, administrative functions, and full employment lifecycle decisions including hiring, promotion, compensation, termination, discipline, and performance management. The ideal candidate will bring deep expertise in pharmaceutical services and a proactive, solution\-oriented mindset to drive operational excellence and associate engagement. ### **About the Role** Key Responsibilities: * Direct and manage daily Business Operations activities, ensuring alignment with US\-based department/functional team standards, priorities, and ways of working. * Coordination of all aspects, in consultation with US functional lead, of Mexico City\-based associate lifecycle management including recruitment, onboarding, performance reviews, promotions, disciplinary actions, and terminations. * Manage Mexico City\-based associate escalations in accordance with local law and regulations. * Support functional escalations in consultation with the appropriate US\-based Business Operations lead. * Partner with PSC Business Operations teams to align functional strategy and execution. * Support multiple concurrent projects, ensuring timely delivery and high\-quality outcomes across assigned activities. * Synthesize data and insights to increase awareness of local operating needs and support decision\-making. * Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes Required Qualifications: * Bachelor’s Degree required; advanced degree preferred (e.g., MHA, MBA) * 5\+ years of direct people management experience * Excellent interpersonal, communication, and analytical skills * Entrepreneurial mindset with a proactive approach to problem\-solving * Ability to manage multiple priorities in a fast\-paced environment * Fluent in English and Spanish Preferred Qualifications: * 2\+ years of experience in the pharmaceutical or healthcare industry **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Innovative Medicines Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

Global GMP Quality Auditor643403788936971217

Global GMP Quality Auditor

### **Summary** * Responsible for managing quality aspects within area of responsibility and to ensure that the operational business is in compliance with cGMP (Current Good Manufacturing Practices), the Quality Assurance Agreement, regulatory requirements and the Novartis Quality Manual and is conducted according to the relevant Standard Operating Procedures ### **About the Role** **Major accountabilities:** * Oversight of all production and testing activities, ensures compliance with cGxP, incl. data integrity and eCompliance \-Support exception investigations \-Review and approval of production, QC, and AS and T records \-MBR review \-Support OpEx improvement projects Qualified Person – Executes batch release in compliance with registration \-Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt \-Distribution of marketing samples (where applicable) **Key performance indicators:** * On\-time and GMP\-compliant release of dosage forms \-No Complaints about inspections by authorities in your own area of responsibility without these being noticed and communicated beforehand. * Successfully Support continuous improvement Projects \-Executes batch release in compliance with registration **Minimum Requirements:** **Work Experience:** * Critical Negotiations. * Functional Breadth. * Project Management. * People Leadership. * Collaborating across boundaries. * Operations Management and Execution. **Skills:** * Continuous Learning. * Dealing With Ambiguity. * Employee Performance Evaluations. * Gmp Procedures. * People Management. * Qa (Quality Assurance). * Quality Control (Qc) Testing. * Quality Standards. * Self Awareness. * Technological Expertise. * Technological Intelligence. **Languages :** * English. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division Operations Business Unit Innovative Medicines Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Quality Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

Senior Sales Representative - Tijuana641624626804501218

Senior Sales Representative - Tijuana

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable biosimilar and generic medicines. As we move forward on this new and ambitious path, unique opportunities will arise, both professionally and personally. Join us—the future is in our hands! Major Accountabilities * Drive Competitive Sales Growth – Identify and prioritize high\-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions; drive sales performance through the orchestration of positive customer experiences; build engagement by working with HCPs to develop a sustained collaboration that delivers value beyond clinical differentiation. * Engage and Build Relationships – Conduct value\-based conversations (in\-person and virtually) to understand critical customer challenges, decision drivers, pain points and opportunities; personalize customer engagement journeys for target HCPs and leverage available content and multiple engagement channels. * Deliver Value to Customers and Patients – Collaborate with cross\-functional teams to design and implement solutions that address unmet customer and patient needs; act as a trusted partner to help customers run their business in a compliant and ethical manner. * Act with integrity and honesty by treating customers and colleagues transparently and respectfully; speak up when ethical dilemmas arise; live by Sandoz Code of Ethics and Values and Behaviors. Key Performance Indicators * To be populated at local level, based on guidance from council outcomes. Minimum Requirements * Work Experience: Established network to target customer groups; sales in healthcare/pharma or related business. Skills * Account Management, Commercial Excellence, Communication Skills, Compliance, Conflict Management, Cross\-Functional Coordination, Customer Insights, Ethics, Healthcare Sector, Influencing Skills, Negotiation Skills, Selling Skills, Technical Skills. Languages * English Why Sandoz? Generic and biosimilar medicines are the backbone of the global pharmaceutical industry. Sandoz, a leader in this sector, provided more than 900 million treatments to patients in over 100 countries in 2024\. Through investments in new development capabilities, production facilities, acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients access high\-quality, affordable medicines in a sustainable way. Our open and collaborative culture is powered by talented and ambitious colleagues in an agile and collegial environment with impactful, flexible, and hybrid careers—where diversity is welcomed and personal growth is supported. Commitment To Diversity And Inclusion We are committed to creating an exceptional and inclusive work environment and diverse teams that represent the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

Salesforce Data Cloud, Manager641492394927381219

Salesforce Data Cloud, Manager

### **Summary** The Salesforce Data Cloud, Associate Manager will play a crucial role in leveraging Salesforce Data Cloud to transform how our organization uses customer data. This position sits within the Data Cloud Business Enablement Team and focuses on building, managing, and optimizing our data unification strategy to power business intelligence, marketing automation, and customer experience initiatives. ### **About the Role** **Key Responsibilities / Major Accountabilities :** * Manage data models within Salesforce Data Cloud, ensuring optimal data harmonization across multiple sources * Maintain data streams from various platforms into Data Cloud, including CRM, SFMC, MCP, Snowflake and third\-party applications * Develop and optimize SQL queries to transform raw data into actionable insights * Build and maintain data tables, calculated insights, and segments for use across the organization * Collaborate with marketing teams to translate business requirements into effective data solutions * Monitor data quality and implement processes to ensure accuracy and reliability * Create documentation for data models, processes, and best practices * Provide training and support to business users on leveraging Data Cloud capabilities **Education** * Bachelor's degree in Computer Science, Information Systems, or related field * Salesforce Data Cloud certification preferred **Experience** * 3\+ years experience working with Salesforce platforms * Previous work with Customer Data Platforms (CDPs) * Experience with Tableau CRM or other visualization tools * Background in marketing technology or customer experience initiatives * Salesforce Administrator or Developer certification * Familiarity with Agile ways of working, Jira, and Confluence **Skills \& Qualifications** * Advanced knowledge of Salesforce Data Cloud architecture and capabilities * Strong SQL skills for data transformation and query optimization * Experience with ETL processes and data integration patterns * Understanding of data modeling principles and best practices * Experience with Salesforce Marketing Cloud, MCI \& MCP * Familiarity with APIs and data integration techniques * Knowledge of data privacy regulations and compliance requirements (GDPR, CCPA, etc.) * Demonstrated experience with data analysis and business intelligence tools * Strong problem\-solving abilities and analytical thinking * Excellent communication skills to translate technical concepts to business users * Ability to work collaboratively in cross\-functional teams * Familiarity with and adaptability to new\-generation technologies and trends (Gen AI and Agentic AI) is an added advantage **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Universal Hierarchy Node Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No ### **Accessibility Adjustments** Novartis is committed to working and providing reasonable accommodations for individuals with disabilities. If, due to a medical condition or disability, you need a reasonable accommodation for any part of the hiring process, or to perform the essential functions of a job, please email \[email protected] and let us know the nature of your request and your contact information. Include the position number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Regulatory Affairs Specialist- Temporal (1 year)641483341903371220

Regulatory Affairs Specialist- Temporal (1 year)

### **Summary** Manages the system of controlled documentation, record retention and information services, including procedures for maintaining electronic records in accordance with regulatory requirements. Ensures compliance with regulatory agency requirements. Maintains the system of technical and non-technical documentation. Ensures that procedures for classification and record maintenance are in place. Interprets & enforces all documentation formatting, standards, policies and operating procedure requirements. May determine components of submission, communicate documentation standards and coordinate compilation of regulatory documentation. May analyze and evaluate data, extract key information, prepare summary information and executive summaries of reviewed material. May maintain extensive knowledge of product information and ongoing interactions with local, regional and divisional stakeholders. ### **About the Role** Major Accountabilities \~ Manages medium- to small-scale projects for global regulatory submissions. \~ Provides submissions and contributes to technical regulatory strategy, intelligence and knowledge required for the development, registration and maintenance of global products. \~ Contributes strategic and technical input/support to drive implementation of global systems, tools and processes to support global development projects and/or marketed products. \~ Frequent internal company and external contacts. Represents the organization on specific projects. \~ Works on problems of moderate scope where analysis of situations or data requires review of a variety of factors. \~ Distribution of marketing samples (where applicable) Key Performance Indicators Manages the system of controlled documentation, record retention and information services, including procedures for maintaining electronic records in accordance with regulatory requirements. Ensures compliance with regulatory agency requirements. Maintains the system of technical and non-technical documentation. Ensures that procedures for classification and record maintenance are in place. Interprets & enforces all documentation formatting, standards, policies and operating procedure requirements. May determine components of submission, communicate documentation standards and coordinate compilation of regulatory documentation. May analyze and evaluate data, extract key information, prepare summary information and executive summaries of reviewed material. May maintain extensive knowledge of product information and ongoing interactions with local, regional and divisional stakeholders. Work Experience \~ Leadership of operations and execution \~ Project leadership \~ Cross-border collaboration \~ Functional breadth \~ Cross-cultural experience Skills \~ Life sciences knowledge \~ Clinical study reports \~ Regulatory compliance \~ Documentation management \~ Operational excellence \~ Data analysis Language English **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division Development Business Unit Universal Hierarchy Node Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Research \& Development Job Type Full time Employment Type Regular employee Shift Work No

H6X8+XM Insurgentes, Q.R., Mexico

Treasury Cash Management Senior Payment Specialist US M&A641483333578271221

Treasury Cash Management Senior Payment Specialist US M&A

### **Summary** Provide expert advisory to senior management within FSC and related key activities; timely and accurately ensure compliance with external and internal accounting reporting requirements. ### **About the Role** Major Accountabilities \~ Collaborate with direct managers to support financial activities, decision-making, and general projects. \~ Provide timely, proactive general ledger support. \~ Maintain accurate and up-to-date fixed asset data in the fixed asset register, including assets under construction and depreciation calculations. \~ Prepare analysis or reporting with a strong focus on accuracy, compliance, and timeliness of submitted data (e.g., profit and loss statements by business activity). \~ Timely and accurately provide all required data for internal (financial consolidation and reporting system) and external reporting (including statutory accounts, national statistics, and tax data). \~ Provide basic support on SAP-related queries, including fixed assets, cash, and general ledger. \~ Contribute to key country or BU-level projects. \~ Report technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt. \~ Distribution of marketing samples (where applicable) Key Performance Indicators \~ Ensure internal customer satisfaction regarding quality, relevance, and timeliness of financial analyses. \~ Customer satisfaction with guaranteed services and processing of special key performance indicators in accordance with agreed service level agreements Work Experience \~ Leadership of operations and execution Skills \~ Critical thinking \~ Rapid problem solving \~ Resilience \~ Change acceptance \~ Continuous process improvement \~ Data cleaning / normalization \~ Financial accounting \~ Accounting and management reporting \~ Compliance and control \~ Tax Language English **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division Finance Business Unit CTS Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Alternative Location 1 INSURGENTES (Sandoz), Mexico Functional Area Audit \& Finance Job Type Full time Employment Type Regular employee Shift Work No

H6X8+XM Insurgentes, Q.R., Mexico

HR Business Partner Director (Mexico-based, Supporting US Organization).641483302439701222

HR Business Partner Director (Mexico-based, Supporting US Organization).

### **Summary** The HR Business Partner Director is dedicated to supporting the US Organization, reporting directly to the Head People \& Organization (HR) Customer Engagement USA. The HR Business Partner Director will spend approximately 70% of their time supporting the US Customer Engagement organization and 30% supporting US Global Functions. \#LI\-Hybrid Location: CDMX, Mexico Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. ### **About the Role** **Key Responsibilities:** * Strategic People \& Organization (HR) Partnering: Translate strategy and functional plans to design and implement P\&O interventions that enable the business agenda while applying data driven and external insights with People \& Organization (HR) metrics. * Talent Management: Develop talent and leadership development strategy and plan; drive the talent agenda in partnership with the business, establishing quality succession planning for critical positions, development plans of key talent and talent strategy to build the leadership pipeline. * Organizational Development: Develop an organizational design / plan for client groups by utilizing organizational diagnostics; hold the knowledge and outlook for the 3–5\-year business plans; establish strategic workforce plans with leaders and develop organization design efficiencies to enable the long\-term business strategy * Data Analytics: Have knowledge of People \& Organization (HR) systems. Ability and interest to leverage data \& analytics for business insights to inform decisions * Diversity \& Inclusion: Activate business ownership and advise on and handle diversity, equity, and inclusion at all levels * Rewards \& Recognition: Contribute to the development of recognition strategies that facilitate and support the attraction and retention of top performers. * Leadership: Provide coaching, feedback, learning opportunities and mentoring to support and enable People \& Organization (HR) team members in their development. * Project \& Initiatives: Contribute actively to the People \& Organization (HR) community and network; actively participate in complex, enterprise People \& Organization (HR) projects or initiatives; ensure business representation and alignment. **Minimum Requirements:** * Bachelor’s degree required; Master’s degree in Human Resources, Psychology, or related field preferred. * Minimum 10 years of HR experience in Multinational/ global environments, with proven talent management expertise. * Broad HR expertise (Rewards, Organizational Development, People Analytics, Business Partnering). * Strong change management, project management, and people leadership skills. * Experience leading cross\-disciplinary, matrixed HR and client teams. * Strong people leadership skills and experience, including coaching and mentoring skills * Strong people analytics skills, effectiveness with data/metrics/reporting to inform decision making Commitment to Diversity \& Inclusion: We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division People \& Organization Business Unit Universal Hierarchy Node Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Human Resources Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

Specialty Pharmacy Coordinator641483135742751223

Specialty Pharmacy Coordinator

### **Summary** The Specialty Pharmacy Coordinator is responsible for the crucial last part of a patient’s journey to ensure fulfillment of the Novartis product that they have been prescribed. Under the general supervision of the Supervisor, Specialty Pharmacy Coordinator, the SPC is responsible for ensuring receipt of complete triage packet to the designated Specialty Pharmacy. The SPC will review, analyze, identify and solve problematic issues and escalations after a prescription has been triaged to Specialty Pharmacy. They also build and develop strong relationships with our SP partners to support all activities that facilitate patients access to the medication. The SPC utilizes knowledge of SP process, prescription access and reimbursement issues to effectively detect and investigate potential gaps in access to Novartis Medications. The individual in this role will focus on achievement of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), productivity, quality, and customer service ### **About the Role** **Your responsibilities will include, but are not limited to:** * Collaborating with Specialty Pharmacies and Case management team to resolve triage issues and escalations. * Monitor relevant reports and dashboards to identify issues and intervene as appropriate to avoid any delay in patients access to the medication. * Collaborate and support other Patient Support center agents in addressing Specialty pharmacy related issues. * Developing relationships with designated Specialty Pharmacy contacts to ensure optimal performance. * Follow up activities with Specialty Pharmacies (via phone, email, portal/or data feeds) to ensure receipt of Start Forms and other support documents to ensure timely processing by designated pharmacy. * Monitor triage cases to identify errors, including incomplete Start Forms, and actively work with case management team to address and prevent delay in access to the medication. * Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes. * Adhere to call guides, job aides, and work instructions for case processing and case cadence * Adhere to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), productivity and quality metrics. * Accurately and concisely document case notes to inform cross\-functional partners on the relevant status details. * Professionally and compliantly interact with external customers during outbound phone calls. **What you’ll bring to the role:** **Education:** High School Diploma required; Associate degree or above preferred **Required Experience**: * Minimum 1 \- 2 years of patient services, healthcare, or pharmacy contact center prescription triage capability or service * Strong critical thinking skills and the ability to multi\-task * Understanding and experience working for or partnering with specialty pharmacies * Experience working with data entry system(s), case management systems, computer software, and telephone/fax technology * Knowledge of HIPAA, patient privacy, and other legal policies applicable to working in a patient support center * Forward thinker who can adapt and grow with the evolving Novartis Patient Support landscape **Preferred Experience:** * Bachelor´s degree preferred but not required. * Strong interpersonal, communication, influencing and analytical skills * Ability to manage multiple projects and consistently meet deadlines * Previous experience with SPs, copay card programs, free goods, insurance plans and payer access steps * Prior experience in successfully implementing pharmacy process improvement strategies to enhance efficiency. **Other requirements:** * Proximity and ability to commute to work onsite in Mexico City for occasional meetings or events, and one week per month (5 days) with team and leadership * Requires being in person as needed during employee training and onboarding **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Universal Hierarchy Node Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

Assistant Director of Finance641473653345311224

Assistant Director of Finance

Assistant Director of Finance The role aims to be recognized as trusted advisors in the hotel / hotels. This role supports the finance lead to attract and retains best\-in\-class finance professionals. This role assists in developing their finance team and enables them to Thrive. The role communicates with impact, ensures a robust control and compliance environment and supports to enable the EMEA finance management company value proposition, which is attractive to existing and new owners. The role partners within the hotel / hotels to maximize profit for our shareholders and owners and executes EMEA Operations Finance innovations and projects to deliver an industry leading efficient finance organization. **What will I be doing?** The Assistant Director of Finance will support all activities performed by the Director of Finance, to include but not limited to, understanding and driving financial performance, ensuring timely and accurate financial reporting and month\-end closing activities, co\-ordinating and reviewing monthly financial statements in accordance with Generally Accepted Accounting Principles (GAAP), Uniform System of Accounts and Hilton policies and procedures. Specifically, you will be responsible for performing the following tasks to the highest standards: * Ensure a smooth operation of all hotel finance activities in full compliance with the policy, regulatory and contractual framework. * Business partner with all hotel finance team members and the Hotel Management team, and supports the Director of Finance in developing excellent working relationships across a broad range of internal and external stakeholders, including Commercial, IT, Procurement, Operations, Shared Service Centers (where applicable), Owners and Assett Managers as well as Regional Operations Finance. * In absence of the Director of Finance, the Assistant Director of Finance will assume responsibilities of the department lead. Support the Director of Finance to develop best\-in\-class hotel Finance teams, including participation in all relevant Finance development programs. * **What are we looking for?** * Ability to analyze large volume of complex financial information from many sources and create reports, forecasts, and projections * Strong problem solving skills, including ability to effectively address any issue in collaboration with others as appropriate * Ability to proactively identify and prevent potential problems * Ability to help develop problem solving skills among direct reports and other team members as appropriate * Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities * Ability to manage and develop staff * Detail oriented and organized * Ability to develop presentations and effectively present to all levels of company, hotels \& owners * Strong communication and negotiation skills (all levels of management and external customers) * Proficient in MS Excel, Word and Outlook with the ability to quickly learn new programs when required Additional Preferences: * University degree in Accounting or Finance **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Technology Business Partner – North America641473568418581225

Technology Business Partner – North America

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape! **Position Location:** This position will be located at the Mexico City, MX site. Our Sandoz flexible hybrid working approach allows US office\-based employees to work up to 50% of their monthly workday remotely. This role will not have the ability to be located remotely. Preference will be given to local candidates not requiring relocation. **Major Accountabilities / Your Key Responsibilities:** Your responsibilities include, but not limited to: * Serve as the primary contact for regional business teams on technology issues. * Coordinate with global support teams to resolve incidents across SAP, Workday, HR systems, Medical platforms, and EDI. * Manage escalations and ensure timely resolution with clear communication to stakeholders. * Support SAP Order\-to\-Cash processes and ensure seamless EDI integration with customers. * Act as the link between global support and business for all EDI\-related matters in the O2C process. * Drive SAP and Workday business initiatives in collaboration with global product teams. * Support SMART MI US automation and optimization needs, identifying opportunities for process improvement. * Enable HR Business Services through technical enhancements and system stability. * Provide technical support for financial reporting processes and tools. * Partner with Medical \& Patient Services teams to ensure platforms are scalable, compliant, and future\-ready. * Support digital initiatives that enhance patient engagement and service delivery. * Coordinate regional input for global system changes, upgrades, and releases. * Ensure proper testing, validation, and communication of changes to business users. * Maintain technical documentation, integration flows, and support procedures. * Contribute to knowledge bases and user training for supported platforms. **Key Performance Indicators:** * Technical Coordination \& Issue Management * Platform \& Integration Oversight * Business Services \& Automation * Patient Services Enablement * Change \& Release Management * Documentation \& Knowledge Sharing **Key Capabilities Required:** * SAP Order\-to\-Cash Expertise * Workday Functional Knowledge * EDI Integration \& Troubleshooting * Automation \& Optimization Tools * Application Support \& Incident Management * Financial Reporting Systems **Job Dimensions:** **Number of associates:** Need to work with both regional and global stakeholders and colleagues in region/country organizations **Impact on the organization (low / moderate / high):** Moderate What you’ll bring to the role: * Strong technical expertise in **SAP (Order\-to\-Cash)** , **Workday** , and **EDI integrations** * Proven ability to **coordinate with global support teams** and manage escalations * Solid understanding of **HR, Medical, and Commercial business processes** * Experience in **automation and optimization initiatives** (e.g., SMART MI US) * Familiarity with **financial reporting systems** and data flows * Excellent **problem\-solving and troubleshooting** skills * Strong **communication and stakeholder management** capabilities * Ability to document and share knowledge effectively across teams **Required Qualifications:** **Education \& Experience (Required):** * Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field. * 6–10 years of experience in IT operations, application support, or technical business partnering. * Strong hands\-on experience with SAP (especially Order\-to\-Cash), Workday, and EDI platforms. * Familiarity with HR systems, automation tools, and financial reporting technologies. * Experience working in a global support model and managing cross\-functional escalations. **Preferred Requirements:** * Technical Troubleshooting \& Root Cause Analysis * SAP, Workday \& EDI Integration Expertise * Automation \& Process Optimization * Stakeholder Communication \& Coordination * Business Process Understanding * Change Management \& Documentation Discipline **Travel Requirements:** \[Up to 25%] * Ability to work independently from a home office when necessary for business purposes. Why Sandoz? Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100\+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more! With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low\-cost, high\-quality medicines, sustainably. Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible\-hybrid careers, where diversity is welcomed and where personal growth is supported! Join us! **Sandoz EEO Statement:** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

H6X8+XM Insurgentes, Q.R., Mexico

Source to Pay Business Partner US Management641473562062091226

Source to Pay Business Partner US Management

### **Summary** This position is responsible for overseeing the Business Partner relationship for S2P, serving as a S2P expert and key business liaison to drive compliant business processes in aligned countries with high complexity. This role will collaborate with internal Novartis, Spokes, customers and external suppliers to lead operational excellence as well as process and system efficiency initiatives, while maintaining controls and reporting. ### **About the Role** Your key responsibilities include, but are not limited to: **Focus on Customers**\- Partner with Novartis internal customers (our colleagues), third party vendors and external suppliers. **Performance Management and Service Delivery:** Provides services at expected levels with a clear customer service mindset. Drive industry standard best in class performance and a user\-friendly End\-user experience. **Technical**\- Understands S2P system landscape and full E2E S2P process. Can champion finance core compliance. Ensures quality, accuracy and effectiveness of the processes/system portfolio, securing company assets by executing strong NFCM/SOX controls all O2P applications, while providing accurate financial information and timely reporting. Manages controls and/or segregation of duties. Identifies S2P systems enhancement and ensures global scalability, finance core compliance and operational efficiency. In\-depth knowledge of cross\-functional business operating models. Understand tangential processes and systems that interact/interface with S2P. Drives S2P systems implementations in support of E2E strategy. **Business Partnering** – Develops and maintains customer focused relationships with key stakeholders. In partnership, identifies and delivers business adaptive processes to ensure core compliance. Fosters a balance between customer centric service delivery and core process compliance. Has the ability to coach themselves and others through change. Uses various forums to engage and solicit constructive feedback. Displays the ability to transform feedback into efficiencies and knowledge. In partnership with teammates, ensures full coordination and optimization of services provided by L2 teams. **Project Management/Team Management** – Demonstrates experience in planning and leading projects utilizing project management techniques, with strong interpersonal and understanding of technical requirements. Extensive experience in organizational design and people management and development, with the ability to motivate and empower teams. Drive projects in partnership with teammates and in consideration of E2E process. **Communication** \- Effectively communicates with internal peers, teammates, Internal/External Customers regarding daily operations and short\-term/long\-term strategies. Role model for effective communication, objective listening, problem solving and conflict management **Minimum Requirements:** **Ideal Background** * Bachelor’s Degree ; Desired CPA and/or MBA * Experience: 8\+ years work experience * Previous Management Role in Finance, Accounts Payable, and/or Procurement Function * Seasoned Experience with Ariba/SAP/BI or similar systems * Seasoned Experience in Project Management and Process Improvements * Seasoned Experience in managing remote 3rd party supplier relationships * Previous Experience with Reporting and Analysis * Previous Experience dealing with internal and external auditors * Experience with SOX and control matrixes **Commitment to Diversity and Inclusion** Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. **Accessibility and Accommodation:** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to tas.mexico@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para desempeñar las funciones esenciales de un puesto, envíe un correo electrónico a tas.mexico@novartis.com y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division Finance Business Unit Universal Hierarchy Node Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Audit \& Finance Job Type Full time Employment Type Regular Shift Work No ### **Ajustes de accesibilidad** Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para desempeñar las funciones esenciales de un puesto, envíe un correo electrónico a \[email protected] y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje.

H6X8+XM Insurgentes, Q.R., Mexico

Procure to Pay Service Delivery Lead638436105832971227

Procure to Pay Service Delivery Lead

### **Summary** Lead the FRA function in a country across multiple divisions OR lead a FRA service/process/area/technology line and ensure end-to-end service delivery across all Novartis divisions ### **About the Role** Location: Hybrid. CDMX Your key responsibilities: Service Delivery: * Proactive management of Regional (multiple countries and languages) Service Delivery to Novartis Associates and 3rd party suppliers. Primary ownership of all Service Delivery critical metrics (inquiry cycle time, open and aging tickets, TAT, customer satisfaction – smiley faces, etc.). Ensuring a consistent methodology and data collection (important metrics) and internal customer/3rd party supplier issue follow\-up and mitigations. * Key vendor manager and partner for all 3rd parties providing service delivery within their regions. * Key member of the global P2P Service Delivery Management and Governance team. Actively participate and collaborate with all global NGSCs SD roles to categorize and prioritize global customer feedback, challenges and opportunities. Drive the design, implementation and stabilization of all SD solutions (RPA, AI, Etc.) and models. Ensuring all solutions and mitigations are globally standardized and demonstrated at all global NGSCs SD functions. * Key Regional Liaison with P2P Global Service Organization and Global P2P Hub/ECI operations (Hyderabad) regarding all SD needs issues and opportunities within their Global Regional and drive the design, implementations and sustainability of solutions. P2P Performance: * Own regional Customer Satisfaction plan, pro\-actively ensuring customer engagement forums feedback and data to highlight key trends and opportunities to identify early end\-to\-end P2P process/system improvements and mitigations to improve CSAT critical metric. * Pro\-actively supervise regional operational SD critical metrics (TAT, Dropped Calls, Aging tickets, etc.) and engage both P2P Hub and 3rd Party providers in resolving and continuously improving SD performance. * Key P2P Leadership team member, providing concrete customer insight and feedback to P2P GSO team and P2P Global Hub/ECI operations to drive end\-to\-end P2P process/system improvements, solutions and mitigations. Role Requirements : * Education (minimum/desirable):University level degree in Business Administration/ Economics/Finance or Chartered Accountant / MBA desirable * Languages English require * Experience: 8\-10 years of Financial experience, with in\-depth functional \& process expertize Previous experience R2P/P2P/P2P * Proven record of successfully managing projects driving performance (e.g. ERP implementation) * Excellent communication skills, leadership exposure Demonstrated ability to work effectively in a multi\-national, matrix organization * PMP /Lean Six Sigma Certified **Commitment to Diversity and Inclusion** Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. **Accessibility and Accommodation:** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to tas.mexico@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para desempeñar las funciones esenciales de un puesto, envíe un correo electrónico a tas.mexico@novartis.com y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division Finance Business Unit Universal Hierarchy Node Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Audit \& Finance Job Type Full time Employment Type Regular Shift Work No ### **Ajustes de accesibilidad** Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para des empeñar las funciones esenciales de un puesto, envíe un correo electrónico a \[email protected] y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje.

H6X8+XM Insurgentes, Q.R., Mexico

Analyst, Salesforce Data Cloud638414922810891228

Analyst, Salesforce Data Cloud

### **Summary** The Salesforce Data Cloud Analyst will play a crucial role in leveraging Salesforce Data Cloud to transform how our organization uses customer data. This position sits within the Data Cloud Business Enablement Team and focuses on building, managing, and optimizing our data unification strategy to power business intelligence, marketing automation, and customer experience initiatives. ### **About the Role** **Key Responsibilities / Major Accountabilities :** * Manage data models within Salesforce Data Cloud, ensuring optimal data harmonization across multiple sources * Maintain data streams from various platforms into Data Cloud, including CRM, SFMC, MCP, Snowflake and third\-party applications * Develop and optimize SQL queries to transform raw data into actionable insights * Build and maintain data tables, calculated insights, and segments for use across the organization * Collaborate with marketing teams to translate business requirements into effective data solutions * Monitor data quality and implement processes to ensure accuracy and reliability * Create documentation for data models, processes, and best practices * Provide training and support to business users on leveraging Data Cloud capabilities **Education** * Bachelor's degree in Computer Science, Information Systems, or related field * Salesforce Data Cloud certification preferred **Experience** * 3\+ years experience working with Salesforce platforms * Previous work with Customer Data Platforms (CDPs) * Experience with Tableau CRM or other visualization tools * Background in marketing technology or customer experience initiatives * Salesforce Administrator or Developer certification * Familiarity with Agile ways of working, Jira, and Confluence **Skills \& Qualifications** * Advanced knowledge of Salesforce Data Cloud architecture and capabilities * Strong SQL skills for data transformation and query optimization * Experience with ETL processes and data integration patterns * Understanding of data modeling principles and best practices * Experience with Salesforce Marketing Cloud, MCI \& MCP * Familiarity with APIs and data integration techniques * Knowledge of data privacy regulations and compliance requirements (GDPR, CCPA, etc.) * Demonstrated experience with data analysis and business intelligence tools * Strong problem\-solving abilities and analytical thinking * Excellent communication skills to translate technical concepts to business users * Ability to work collaboratively in cross\-functional teams * Familiarity with and adaptability to new\-generation technologies and trends (Gen AI and Agentic AI) is an added advantage **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Universal Hierarchy Node Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No ### **Accessibility Adjustments** Novartis is committed to working and providing reasonable accommodations for individuals with disabilities. If, due to a medical condition or disability, you need a reasonable accommodation for any part of the hiring process, or to perform the essential functions of a job, please email \[email protected] and let us know the nature of your request and your contact information. Include the position number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Lead, ATP Customer Support638408661501471229

Lead, ATP Customer Support

### **Summary** The Lead E2E Customer Support management role will be responsible to lead team (up to 8 people) with internal case management, pre\-production planning, site onboarding, billing/invoicing and logistics. They will also serve as an expert on key systems and processes supporting E2E customer engagement. They will also assist with providing oversight support on customer related inquiries as needed. any inquires. Engagement provided primarily through phone, Salesforce, email and MS Teams chats. The lead will also guide their team on how to effectively address stakeholder needs. They will serve as experts on relevant technology/systems and knowledge/content. They will be responsible to manage top/high volume accounts (up to 20 accounts) and serve as their main point of contact for all product ordering needs. ### **About the Role** **Major Accountabilities** * Lead team (up to 8 people) located in Mexico City who will be responsible for directly interacting and supporting various cross functional Novartis internal teams, suppliers and stakeholders on key E2E programs and processes, understanding interconnectivity to support future optimizations * Serve as subject matter expert across all elements of customer support including but not limited to delivery delays and escalations, order management, pre\-production planning, billing/invoicing, logistics and associated system applications * Partner with cross\-functional stakeholders responsible for product manufacturing and delivering to create solutions to address customer needs * Demonstrate mastery in handling complex interactions and/or cases as it pertains to navigating product ordering and delivery \- Lead select automation activities to improve quality and drive team productivity \- Prepare proper documentation, and notifications; perform proper escalation, tracking, and follow\-up * Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs) and Compliance Guidelines * Ability to work the scheduled work hours, which generally will be an 8\-hour shift with two paid rest breaks and an unpaid lunch break * This position will require holiday support for Customer Support (CS) team * Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes. **Ideal Background** **Education**: Bachelor's degree required; Master's degree a plus **Languages:** Fluent English, other languages desirable **Experience:** * 2\+ years of progressive business experience in the biopharmaceutical or healthcare industry with broad understanding of customer and patient services * 2\+ years of customer service/support experience * Change management and project management experience * Ability to drive results and lead a team * Ability to manage multiple projects and consistently meet deadlines * Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments * Detail oriented problem solver who can make clear\-headed decisions while under pressure * Strong written and verbal skills; Spanish speaking a plus * Proficient in \\Excel, and navigating systems related to product ordering and case management preferred * Knowledge of pharmaceutical industry regulations, patient privacy and other relevant legal policies and principles * Ability to work a flexible staggered schedule (early mornings/ later evenings) * Oncology experience preferred **Leadership Competencies** * People management * Relationship building * Problem solving * Customer/patient\-centric mindset * Strong written and verbal communication skills **Location:** * Mexico City NOCC * International/Domestic travel may be required for training and business meetings **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Join our Novartis Network:** Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Innovative Medicines Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Technical Operations Job Type Full time Employment Type Regular Shift Work No ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

H6X8+XM Insurgentes, Q.R., Mexico

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