Othon P. Blanco Classifieds Website - OK

Browse

Antiques & Collectibles

Baby & Kids Items

Books · Movies & Music

Garden & Outdoor

Health & Beauty

Musical Instruments

Office Supplies

Beauty & Personal Care

Courses & Classes

Parties & Events

Printing Services

Vehicle Maintenance

Recreation & Tourism

Repair Services

Property For Rent

Property For Sale

Activities & Groups

Artists & Musicians

Classes & Lessons

Friendship & Networking

Skills & Language Swap

Travel & Travel Partners

Administration & Office Support

Advertising · Arts & Media

Banking & Financial Services

Call Center & Customer Service

CEO & General Management

Community Services & Development

Consulting & Strategy

Design & Architecture

Education & Training

Farming · Animals & Conservation

Government & Defense

Healthcare & Medical

Hospitality & Tourism

Human Resources & Recruitment

Information & Communication Technology

Marketing & Communications

Manufacturing · Transport & Logistics

Mining · Resources & Energy

Real Estate & Property

Retail & Consumer Products

Science & Technology

Self Employment

Sport & Recreation

Trades & Services

···

Log in / Register

Best Match

Filter

Category

Othon P. Blanco

Price

Location:Othon P. Blanco

Real Time Analyst65050029580931120

Real Time Analyst

### **Summary** The Real Time Analyst plays an essential role within the PSC contact center operations, focusing on monitoring and analyzing real\-time contact volumes and staffing levels to ensure customer service targets are consistently met. This position involves a keen eye for detail and a strong ability to interpret data to make informed decisions. The Real Time Analyst will be a member of the PSC Workforce Management (WFM) group who will manage the daily operational needs of WFM as the group manages and optimizes multi\-site patient support center service levels, productivity, adherence, and scheduling. The role is responsible for supporting WFM in meeting performance goals, and project timelines. By adjusting resources to match incoming contact patterns, the Real Time Analyst helps maintain service level agreements (SLAs) and improve patient satisfaction. Their work supports the seamless operation of the PSC contact center, ensuring that the right number of agents are available at the right times to address patient needs efficiently. Through their efforts, the Real Time Analyst contributes to the overall effectiveness and efficiency of the patient service team, making them an integral part of the operations. ### **About the Role** **Your responsibilities will include, but are not limited to:** * Monitor real\-time contact volume and agent availability to ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs). * Manage the PSC Attendance Line, enter unplanned absence exceptions in the Workforce Management platform and communicate absence reporting to operations teams. * Coordinate with WFM Analysts on potential intraday forecast adjustments based on actual traffic and staffing levels to optimize resource allocation and operational efficiency. * Coordinate same day schedule adjustments, including breaks and meal timings, to meet unexpected demand. * Analyze real\-time contact center performance data to identify trends, anomalies, or issues affecting patient service delivery. * Communicate with operational teams and supervisors to relay real\-time insights and initiate pre\-aligned rapid action plans (RAP) to respond and address immediate service level risks and opportunities. * Contribute to root cause analysis feedback to WFM group and Operations Teams * Document and report on incident resolutions, including impact of real\-time decisions on daily service level results. * Assist with the coordination and distribution of intraday, daily, weekly, and monthly WFM reports **What you’ll bring to the role:** Education: * Bachelor’s degree preferred or equivalent combination of education, training, and experience. Travel requirements: * No travel required. Role is office\-based in Mexico City. Work Shift: * The PSC standard operating hours are Mon to Fri: 7 AM to 7 PM CST. (6 AM to 6 PM during US Daylight Savings Time.) The Real Time Analyst will be expected to work 1 of 2 shifts (7 AM – 4 PM CST or 10 AM – 7 PM CST) to provide adequate coverage across PSC operating hours. Experience: * Required Experience: * 1\-2 years of direct experience in contact center workforce management, specifically, experience in scheduling, skilling, and vacation management. * 1\-2 years of direct experience working with WFM platforms (Verint, IEX, Genesys WFM, etc.), specifically, forecasting in a workforce tool and analyzing call statistics and designing reports * 1\-2 years of direct experience working with ACD platforms (Avaya, Five9, Genesys, etc.) * Demonstrated analytical, planning, and communication skills. * Desired Experience: * Possess thorough understanding of Contact Center operational activities such as customer support on phone, email, and chat channels in addition to deferred workload capacity planning. * Direct experience working with CRM platforms (Salesforce) * Direct experience working in a multi\-channel, multi\-queue, and multi\-site contact center. * Experience working in a pharmaceutical or healthcare vendor contact center. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Marketing Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Facilities \& Administration Job Type Full time Employment Type Regular Shift Work No VIDEO Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Analyst, PSC Workforce Management65050029562497121

Analyst, PSC Workforce Management

### **Summary** The Analyst, PSC Workforce Management will be responsible for the daily Novartis Patient Support Center (PSC) Workforce Management (WFM) operational execution. The role plays a critical part in the ongoing advancement of the PSC into a premier multi\-channel and multi\-site patient support center by the monitoring of key enterprise and program service levels and, and monitoring key measures of enterprise, program, team, and associate\-level productivity. The Analyst will be a member of the PSC Workforce Management group who will manage the daily operational needs of WFM as the group manages and optimizes multi\-site patient support center service levels, productivity, adherence, and scheduling. The role is responsible for their participation in ensuring the WFM group achieves performance goals, meets all project timelines, and embodies the Novartis principles transforming our culture to be more Inspired, Curious and Unbossed. As an individual contributor role, the Analyst will be responsible for meeting their monthly performance measurements and delivering on their assigned responsibilities. The Analyst is responsible for forecasting volumes in assigned queues, creating associate schedules based on those forecasts, plotting associates into those schedules, onboarding, and off boarding of associates from WFM and applicable systems, overseeing time off tracking and attendance adherence, and performing analysis whenever services levels are at risk. ### **About the Role** **Your responsibilities will include, but are not limited to:** * Forecasting intra\-day volumes and revising forecasts when actuals do not meet forecasts. * Ensuring that associates are scheduled properly and that the schedules are being adhered * to, including the management of breaks and trainings. * Closely monitoring support queues for any demand increases and take action to address * any service level risks. * Providing clear root cause analysis of any service level misses * Onboarding new associates into PSC workforce systems * Offboarding former associates from PSC workforce systems * Monitoring attendance and the PTO system to ensure proper staffing levels to plan in any * given hour. * Oversee holiday schedule management. * Provide information to program management leadership on agent productivity and * adherence. * Identify opportunities for innovative automation, workload balancing, queue management, * and process changes to increase predictability of the PSC’s ability to meet objectives and * goals. * Education: Bachelor’s degree preferred or equivalent combination of education, training, and experience. **Required Experience:** * 1\-2 years of direct experience in contact center workforce management, specifically, experience in scheduling, skilling, and vacation management. * 1\-2 years of direct experience working with WFM platforms (Verint, IEX, Genesys WFM, etc.), specifically, forecasting in a workforce tool and analyzing call statistics and designing reports * 1\-2 years of direct experience working with ACD platforms (Avaya, Five9, Genesys, etc.) * Demonstrated analytical, planning, and communication skills. **Desired Experience:** * Possess thorough understanding of Contact Center operational activities such as customer support on phone, email, and chat channels in addition to deferred workload capacity planning. * Direct experience working with CRM platforms (Salesforce) * Direct experience working in a multi\-channel, multi\-queue, and multi\-site contact center. * Experience working in a pharmaceutical or healthcare vendor contact center. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Marketing Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Sales Job Type Full time Employment Type Regular Shift Work No VIDEO Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Patient Coordinator 265049998019074122

Patient Coordinator 2

### **Summary** The Patient Coordinator will be responsible for providing support and resolution for customer requests. They will accurately and efficiently answer calls that are received from patients, their caregivers, and health care practitioners. The Patient Coordinator will educate and advise regarding the brand, enrollments, and insurance information as appropriate. The Patient Coordinator may share appropriate information with Patient Specialty Services field teams. This information may cover program\-related queries from customers, support enrollments, provide pre\-authorizations for medical treatment, and outline information regarding co\-payments. The representative must have strong communication skills to converse with customers about issues they are experiencing and be able to offer solutions in accordance with approved procedures. A Patient Coordinator will possess a learning mindset, the ability to accept and implement constructive feedback, and a general aptitude for learning and continual development. In addition, A Patient Coordinator will possess the ability to manage stressful calls as they arise, while reflecting a calm and reassuring tone and attitude for our patients, their families, and their caregivers. ### **About the Role** **Your responsibilities will include, but are not limited to:** * Develop and maintain knowledge of PSS programs and customer workstreams; broaden program knowledge over time. * Learn and utilize protocols to respond to customer phone, chat, fax, intelligent chatbot, SMS / text, mail, and e\-mail inquiries as well as other communication channels in a prompt and courteous manner * Prepare proper documentation and notifications; perform proper escalation, tracking, and follow\-up * Work with support and product teams to transfer customers to other units as needed \- ensure that referrals are addressed in a timely, consistent, and organized manner to avoid the delay of care for the patient * Evolve skills to provide detailed resolution regarding program specialties over time * As applicable, raise innovative ideas which will drive improved efficiency and effectiveness of customer service to Team Leads. * Monitor and report adverse events **What you will bring to this role:** * High School Diploma required \- * Learning mindset required, including the ability to accept and implement constructive feedback * The ability to handle stressful calls, as may arise from time to time, including the ability to reflect a calm and reassuring tone and attitude for our patients, their families, and their caregivers. * The ability to multitask and balance multiple priorities at once. * Strong interpersonal, telephone and verbal communication skills, including the ability to project warmth and compassion while effectively and efficiently conveying information. * Ability to follow oral and written directions * Strong writing skills, including the ability to interpret, capture and document the essence of customer conversations, including the recommended next steps in a clear and cogent way. **Travel requirements:** * Proximity and ability to commute to work onsite in Mexico City Office as required by our hybrid model for occasional meetings or events. To be scheduled at the discretion of the business. **Other Work Requirements:** * When working from home, a quiet dedicated space with internet/WiFi service or the ability to obtain such service (Novartis offers a subsidy to partially cover the cost of this technology) where the employee can work without interruption * Ability to work the scheduled work hours, which generally will be an 8\-hour shift; Working schedule is either 8:00 am EST – 5:00 pm EST/9:30 am – 6:00 pm EST or 11:00 am EST – 8:00 PM EST * Ability to complete all calls once they have begun to ensure no interruption of service. * **For Patient Support Center (PSC) Roles with a Dedicated Training Period**: The individual hired for this role will be required to successfully complete initial training, including passing simulations and become certified to do the role. * **Required Experience:** * \~6 months of proven Contact Center Experience (such as Healthcare, Pharmaceuticals, or other industry call center experience) * Experience with work that requires the balancing of multiple priorities. * Experience working with data entry system(s), fax machines, computer software, and telephone technology * Computer literacy in MS Word, MS Teams, Excel.... **Preferred Experience:** * + 1 year of Customer Contact Center Experience in the Pharmaceuticals industry * Therapeutic area experience * + No therapeutic area experience required. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Marketing Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No VIDEO Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Marketing Manager65049039440514123

Marketing Manager

Company Description Ennismore, together with its luxury brand **SLS Hotels**, has developed a spectacular all\-inclusive project in the oasis of **Playa Mujeres**, just north of Cancún, Mexico: **SLS Playa Mujeres Cancún, All\-Inclusive Collection**. Our all\-inclusive resort features **498 luxurious guest rooms**, along with an impressive selection of **18 restaurants** and a rejuvenating spa. Perfect for adults seeking an escape as well as families looking for connection and adventure, the hotel offers a world of extraordinary experiences in Cancún, delivering a wide range of services and activities designed for travelers of all ages. This is not a project for those seeking simplicity. At Ennismore, we are ambitious, and this project is a clear reflection of that. If you are looking to make an impact while we continue to expand our presence in Mexico, help build an exciting hotel with an exceptional offering, and collaborate with some of the brightest and most talented professionals in the world of luxury and lifestyle hospitality, this could be the perfect opportunity for you. Job Description The Marketing Manager will lead and execute the hotel’s marketing strategy in line with SLS Hotels and Ennismore brand standards, driving brand visibility, attracting high\-end clientele, and strengthening the hotel’s reputation as a luxury destination. Key Responsibilities: * Develop, implement, and oversee comprehensive marketing strategies across all hotel business lines (rooms, F\&B, spa, events). * Ensure all communications, campaigns, and materials meet Ennismore luxury brand standards. * Analyze market trends, competition, and guest behavior to identify growth and positioning opportunities. * Manage digital marketing, social media, PR, and strategic partnerships to maximize hotel visibility in domestic and international markets. * Oversee the marketing budget, optimizing investment to achieve the highest ROI. * Lead and develop the marketing team, ensuring alignment with goals and brand standards. * Collaborate with sales, events, and operations teams to ensure a consistent luxury guest experience across all touchpoints. * Track and report marketing KPIs and campaign ROI to hotel leadership. Qualifications* Bachelor’s degree in Marketing, Business Administration, Communications, or a related field (Master’s preferred). * Minimum of **5 years of experience** in marketing for **luxury hotels, resorts, or lifestyle brands**. * Proven experience in **developing and executing marketing strategies**, both digital and traditional, targeting high\-end clientele. * Strong knowledge of **brand management, CRM, digital marketing, social media, and revenue management**. * Experience managing **international campaigns** and understanding global luxury markets. * Excellent **leadership, communication, and strategic thinking skills**. * Fluent in **English**; additional languages are a plus. * Highly **organized, detail\-oriented, and results\-driven**, with the ability to thrive in a fast\-paced, collaborative environment. Additional Information * The opportunity to join an innovative, fast\-growing international group, committed not only to building new hotels but also to creating a global brand. * The chance to challenge the conventional and work in an environment that is both creative and rewarding. * To be part of a passionate team dedicated to delivering exceptional hospitality experiences and exploring new destinations at every opportunity. * A competitive compensation package and multiple opportunities for growth and development.

V6R2+JR Dziuché, Quintana Roo, Mexico

Head Butler64995624802179124

Company Description We are seeking a **Head Butler** to join **SLS Playa Mujeres Cancún, Collection All Inclusive.** Ennismore, with its luxury brand SLS, is undertaking a magnificent all-inclusive project at the oasis of Playa Mujeres, just north of Cancún, Mexico. Our all-inclusive resort features 500 luxurious rooms, complemented by an impressive variety of 18 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking an escape and families yearning for connection and adventure, this resort brings a world of extraordinary experiences to Cancún, offering a wide range of amenities and activities designed for travelers of all ages. This project is not for the faint of heart. At Ennismore, we are ambitious—and this project is a perfect example of that. If you’re looking to leave your mark while we expand further across Mexico, build an exciting hotel with much to offer, and work alongside some of the best and brightest in the luxury hospitality industry, this could be the perfect fit for you. Job Description * Supervise and coordinate butlers to ensure impeccable service. * Train and motivate the butler team on quality standards, service protocols, and guest service excellence. * Evaluate and develop team performance through regular reviews. * Serve as the primary point of contact for high-profile guests, including VIPs, celebrities, and special groups. * Deliver highly personalized service by anticipating guest needs before they are requested. * Ensure all guests receive exceptional service and meet their expectations throughout their stay. * Oversee the quality of cleaning and room presentation for luxury accommodations, as well as amenity requests and other customized services. * Guarantee the correct implementation of all-inclusive packages in every guest interaction. * Receive and process guest complaints and special requests, providing prompt and effective solutions. * Maintain constant communication with the General Manager and Operations Manager regarding any relevant guest or service matters. * Ensure consistent adherence to luxury brand service standards and hotel policies at all times. Qualifications * Minimum of 3 years’ experience working in a luxury hotel, with at least 2 years in a leadership or supervisory role within butler or concierge services. * In-depth knowledge of luxury hotel service standards. * Ability to handle requests and needs of high-profile guests. * Leadership, team motivation, and team management capabilities. * Excellent verbal and written communication skills in Spanish and English. Additional Information **What awaits you...** * The opportunity to join an innovative, fast-growing international group committed not only to building new hotels but also to creating a global brand. * The chance to challenge the norm and work in an environment that is both creative and rewarding. * Being part of a passionate team dedicated to crafting outstanding hospitality experiences and exploring new destinations with every opportunity. * A competitive compensation package and numerous development opportunities.

V6R2+JR Dziuché, Quintana Roo, Mexico

Cluster Director of Sales and Marketing64994320795010125

Cluster Director of Sales and Marketing

Cluster Director of Sales and Marketing **What will I be doing?** The Cluster Director of Sales and Marketing will manage and direct sales staff for **two All\-Inclusive resort properties — Hilton Cancun and Hilton Tulum**, securing leisure, group, wholesale, and strategic account business while establishing long\-term relationships with key partners and intermediaries. This position develops sales plans and strategies to meet or exceed established revenue goals, with a strong focus on **occupancy, mix optimization, and total resort revenue across both resorts**. Specifically, you will be responsible for performing the following tasks to the highest standards: * Lead and direct the development and implementation of strategic sales and marketing plans tailored to **the All\-Inclusive resort operations of Hilton Cancun and Hilton Tulum**, including leisure, groups, weddings, wholesale, OTA and tour operator channels, interacting with clients and media, directing solicitation efforts, securing base and incremental demand, managing information systems, preparing performance reports, and overseeing financial results across both properties. * Partner closely with the Revenue Management team to define **All\-Inclusive pricing strategies** for Hilton Cancun and Hilton Tulum, including package structures, group thresholds, inventory allocation by segment, length\-of\-stay strategies, demand forecasting, competitive benchmarking, and market mix optimization. * Utilize and apply current technology and distribution systems effectively across **both resorts**, including OTA platforms, tour operator extranets, wholesale channels, CRM and revenue systems. * Monitor and develop team member performance, ensuring clear ownership by segment and alignment of execution across **both properties**, with consistent standards, professional development, performance reviews, and recognition programs. * Recruit, interview and train team members with experience in **resort, leisure, group and All\-Inclusive sales environments**, supporting the needs of both Hilton Cancun and Hilton Tulum. * Participate in ownership meetings, as needed, articulating **portfolio\-level performance, ROI and demand strategy** for the two\-resort cluster. * Liaise with regional commercial, brand and distribution teams to maximize **combined resort performance and cross\-property synergies**. **What are we looking for?** We are seeking a Cluster Director of Sales and Marketing capable of leading execution of the sales and marketing strategy for **Hilton Cancun and Hilton Tulum**, working cross\-functionally with Operations, Revenue Management, Marketing and regional teams to drive performance across all demand segments for both resorts. **What are we looking for?** A Director of Sales serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: * Positive attitude and good communication skills * Commitment to delivering a high level of customer service * Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations * Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges * Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members * Excellent organisational and planning skills * Excellent grooming standards * Flexibility to respond to a range of different work situations * Ability to work well under time pressure and/or demanding travel schedules * Demonstrated previous experience in a Sales role with the proven ability to close a sale It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Knowledge of the local market * Knowledge of hospitality industry * A passion for sales and target\-based performance * Relevant degree, in sales, business development or other relevant business field, from an academic institution **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Director of Sales64994181875713126

Director of Sales

Company Description Ennismore, together with its luxury brand **SLS Hotels**, has developed a spectacular all\-inclusive project in the oasis of **Playa Mujeres**, just north of Cancún, Mexico: **SLS Playa Mujeres Cancún, All\-Inclusive Collection**. Our all\-inclusive resort features **498 luxurious guest rooms**, along with an impressive selection of **18 restaurants** and a rejuvenating spa. Perfect for adults seeking an escape as well as families looking for connection and adventure, the hotel offers a world of extraordinary experiences in Cancún, delivering a wide range of services and activities designed for travelers of all ages. This is not a project for those seeking simplicity. At Ennismore, we are ambitious, and this project is a clear reflection of that. If you are looking to make an impact while we continue to expand our presence in Mexico, help build an exciting hotel with an exceptional offering, and collaborate with some of the brightest and most talented professionals in the world of luxury and lifestyle hospitality, this could be the perfect opportunity for you. Job Description Under the general guidance of the VP of Sales and/or General Manager, responsible for directing, coordinating, training, and supervising the Sales Managers and the Sales Administrators in all sales\-related activities. Responsible for assisting in the creation of strategies and the direct oversight of the execution of plans and tactics used to focus on increasing direct revenue for the property. Responsible for growing existing accounts and generating new business to ensure that revenues meet or exceed budget to maximize revenue and profits, and to improve the hotel’s performance in the marketplace. * Direct and manage all group and transient sales activities to maximize revenue for the hotel * Prepare, implement and compile data for the strategic sales plan, monthly SMART goals, annual goals, sales budget, forecasts and other reports as directed/required * Develop rates, group ceilings and deployment strategies through review of competitive data, demand analysis and mix management * Recruit, direct, manage, train and counsel sales staff. Oversee departmental matters as they relate to federal, state and local employment and civil rights laws * Participate in sales presentations, property tours and customer meetings * Conduct and attend business review meetings, strategic sales meetings, management meetings and other meetings as required/ requested * Represent the hotel in community and industry organizations and events * Participate as team player with other key executive members * Be a leader and role model to all team members * Supervise, administer and ensure timely completion of all activities of the Sales Department * Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services, Front Office, Housekeeping and Revenue Management * Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team * Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies * Meet or exceed established goals * Operate the Sales Department within established sales expense budget * Coordinate group and transient bookings to maximize profits * Initiate and follow up on leads * Monitor production of all top accounts and evaluate trends within said market. Ensure sales staff is held accountable for those accounts within their respective territories * Coordinate all non\-group transient sales solicitations to maximize market mix * Administer training in the Sales department * Assist in the preparation of required reports in a timely manner * Conduct weekly sales meetings and daily line ups * Devise or modify procedures to solve process problems that will result in more efficient * Any other reasonable duties as assigned by the supervisor or manager. * We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. * Review meeting planner evaluations as received to ensure that any problems are rectified Qualifications The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. * Bachelor’s Degree preferred * Minimum five (5\) years of sales leadership experience in similar sized operation required, preferably in an upscale or lifestyle brand hotel * Must have comprehensive knowledge of Deep knowledge of sales strategies, including transient, group, and negotiated corporate segments, catering sales, conference service and marketing management experience, guest relations and etiquette * Strong understanding of brand positioning, market trends, and competitive dynamics within the luxury lifestyle hotel space, all\-inclusive a plus * Strong financial acumen, including forecasting, budgeting, and analysis of sales performance metrics * Advanced negotiation skills, including contract management and pricing strategies aligned with brand and profitability objectives * Proven team leader with a high level of energy and motivation with a proven track record of living the company's values * Proficiency with CRM systems, sales analytics tools, and distribution platforms relevant to luxury hospitality * Enter and locate work related information using computers and/or point of sale systems * Ability to spend extended lengths of time viewing a computer screen * Possess a gracious, friendly, and fun demeanor * Ability to multitask, work in a fast\-paced environment and have a high level attention to detail * Maintain positive and productive working relationships with other employees and departments * Ability to work independently and to partner with others to promote an environment of teamwork * Must be able to stand or walk a minimum eight\-hour shift. * Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations. * Must have excellent communication skills and be able to read, write, speak and understand English. * Must be able to work inside and outside at all times of the year as needed, based upon business volumes. Additional Information * The opportunity to join an innovative, fast\-growing international group, committed not only to building new hotels but also to creating a global brand. * The chance to challenge the conventional and work in an environment that is both creative and rewarding. * To be part of a passionate team dedicated to delivering exceptional hospitality experiences and exploring new destinations at every opportunity. * A competitive compensation package and multiple opportunities for growth and development.

V6R2+JR Dziuché, Quintana Roo, Mexico

Housekeeping Attendant - Avani Cancún Airport Hotel64985966546817127

Housekeeping Attendant - Avani Cancún Airport Hotel

If you are passionate about hospitality and seeking a rewarding career in a vibrant and elegant environment, **Avani** is the place for you. Join a motivated and talented team that shares a common vision: delivering extraordinary experiences to our guests. As a member of the Avani team, you will have the opportunity to work in some of the world’s most exciting destinations—from Europe to Asia, Africa to Australia. Join Avani and discover the perfect balance between freshness and warmth, design and functionality, service and privacy—making Avani Hotels the ideal choice for both modern travellers and emerging talent. **What will be your mission?** ------------------------- As a **Housekeeping Attendant**, you will perform routine cleaning and maintenance tasks in guest rooms and public areas, promoting a positive hotel image while responding to guest requests and resolving issues. **What will you do?** --------------------------- * Clean and service assigned guest rooms according to established standards and procedures, including making beds, dusting, vacuuming, cleaning and disinfecting bathrooms, removing trash, etc. * Change and replenish bed linens, towels, minibar items, and guest amenities as needed and/or according to scheduled frequency. * Prepare assigned rooms to meet special guest needs and requirements (e.g., extra beds, cribs, etc.). * Stock, maintain, and transport the housekeeping trolley daily. * Report any maintenance incidents or deficiencies identified in guest rooms/public areas during preparation and cleaning to your immediate supervisor. * Clean assigned hotel public areas and maintain order and presentation of furniture in those areas. * Support other floor staff with room cleaning and preparation in case of urgency, incident, or operational need. * Apply quality management procedures for housekeeping and laundry services. * Perform preventive hygiene and sanitation maintenance tasks. **What are we looking for?** ------------------ * Minimum 6 months’ experience performing similar duties. * High school diploma or equivalent qualification. * Proficiency in the local language and knowledge of English are highly desirable. * Customer-oriented mindset. * Organisational skills. * Flexible and reliable. * Attention to detail. * Ability to work independently and as part of a team. **Why choose us?** ----------------------- At **Minor Hotels Europe & Americas**, we are committed to creating exciting careers worldwide and fostering intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams, who also enjoy stimulating and exclusive benefits such as: * Global experience — diversity across 150 nationalities. * Challenging national and international career development opportunities. * A wide range of training programmes to enhance your skills. * Well-being initiatives, including flexible working conditions. * Team recognition programmes, including milestone celebrations. * Opportunities to make a difference through our sustainability programme and volunteer initiatives. * Rates and promotions for team members, offering discounted rates at our hotels worldwide and exclusive benefits through our corporate loyalty programme. **Thinking about your next challenge? Apply now!** *Minor Hotels Europe & Americas fosters an inclusive workplace where everyone is valued and encouraged equally—so we warmly welcome people from all backgrounds and abilities.*

V6R2+JR Dziuché, Quintana Roo, Mexico

Complex Director of Leisure (Conrad Tulum & Waldorf Astoria Riviera Maya)64963216761730128

Complex Director of Leisure (Conrad Tulum & Waldorf Astoria Riviera Maya)

Complex Director of Leisure (Conrad Tulum \& Waldorf Astoria Riviera Maya) ### **Director of Leisure Sales** A **Director of Leisure Sales** manages the leisure segment of the hotel’s sales and marketing strategy by recommending targeted growth initiatives, monitoring performance, and ensuring the property is competitively positioned within the leisure travel marketplace. ### **What will I be doing?** As **Director of Leisure Sales**, you are responsible for working closely with the Senior Management Team to drive leisure segment revenue and expand relationships with key leisure partners and distribution channels. This role focuses on increasing business from individual travelers, OTAs, tour operators, travel consortia, and wholesale partners. You will also lead and develop a high\-performing leisure sales team. Specifically, you will be responsible for performing the following tasks to the highest standards: * Develop and execute a comprehensive leisure sales and marketing plan that supports the overall business goals and is tailored to leisure market trends and seasonality. * Identify and capitalize on opportunities to drive leisure bookings, including promotions, partnerships, and targeted campaigns. * Build strong relationships with key accounts in the leisure segment including wholesale, OTA, retail travel agencies, luxury travel advisors, and tour operators. * Negotiate and prepare leisure contracts in line with current pricing strategies and market demand. * Monitor and optimize performance of leisure packages, promotions, and contracted accounts, adjusting strategy as needed in collaboration with Revenue Management. * Represent the hotel in leisure\-focused industry events, trade shows, and roadshows to increase exposure and drive demand. * Work closely with the Revenue, Marketing, Reservations, and Front Office teams to ensure rate parity, promotional alignment, and exceptional guest experiences. * Train, mentor, and lead the leisure sales team to ensure strong account management, client service, and proactive sales efforts. * Analyze leisure market trends and competitor activity to ensure the hotel maintains a strong position and adjusts strategies proactively. * Prepare monthly reporting on leisure segment performance, key initiatives, and ROI for senior management and ownership. * Collaborate with marketing to ensure all leisure communications, digital presence, and sales tools reflect the property’s positioning and value proposition. * Attend internal and external meetings as a key representative for leisure sales, contributing insights and strategies to overall hotel initiatives. ### **What are we looking for?** A **Director of Leisure Sales** serving Hilton brands is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should demonstrate the attitude, behaviors, skills, and values that follow: * Positive attitude and excellent communication skills * Passion for delivering exceptional customer service, especially within the leisure travel segment * Strong leadership skills, with a clear ability to inspire, manage, and motivate a team to exceed targets * Solid analytical skills to understand leisure market trends, booking patterns, and competitor activity, and to respond strategically * Proven sales capabilities and a desire to coach and mentor the team in effective selling techniques * Excellent organizational and planning abilities, especially in managing seasonal leisure demand and long\-term contracting * Professional appearance and grooming standards * Flexibility to adapt to various work situations and market changes * Ability to perform under pressure, including during high\-demand periods or during frequent travel * Demonstrated experience in a leisure sales role with a track record of successfully managing key accounts and closing business ### **It would be advantageous in this position for you to demonstrate the following:** * Deep knowledge of the local and international leisure markets * Familiarity with hospitality distribution channels such as OTAs, FITs, wholesale, and luxury consortia * A passion for sales, relationship management, and target\-driven performance * A relevant degree in Sales, Business Development, Hospitality Management, or a related field from a recognized academic institution **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

General Manager (Hilton Tulum Riviera Maya)64962260513154129

General Manager (Hilton Tulum Riviera Maya)

General Manager (Hilton Tulum Riviera Maya) A General Manager for Hilton All Inclusive Hotels is responsible for managing the **Hilton Tulum All Inclusive** team and overall targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures. **What will I be doing?** As a General Manager you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience. Will also be required to manage profitability and guest satisfaction measures. Specifically, you will be responsible for performing the following tasks to the highest standards: * Manage ongoing profitability of your hotels, ensuring revenue and guest satisfaction targets are met and exceeded. * Lead in all key property issues including capital projects, customer service, and refurbishment. * Ensure all decisions are made in the best interest of the hotels and Hilton. * Deliver achievable hotels budgets and set other short\- and long\-term strategic goals for the complex property. * Provide effective leadership to hotel team members. * Lead in all aspects of business planning. * Comply with and exceed Hilton Brand Service Standards. * Ensure costs are controlled and revenue opportunities are effectively sourced and delivered. * Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. * Hold regular briefings and communication meetings with the HOD team. * Respond to audits to ensure continual improvement is achieved. A General Manager for Hilton All Inclusive Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: * Experience as General Manager within a similar quality hotel. * Degree or diploma in Hotel Management or equivalent. * All\-Inclusive and high\-volume operation experience. * Possess strong commercial acumen, with experience in increasing profitability. * Experience managing budgets, revenue proposals, and forecasting results in a similar sized property. * Excellent leadership skills. * Exceptional communication skills. * In\-depth knowledge of the hotel/leisure/service sector. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * General Management experience in a similar quality hotel. **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! **What it is like working for Hilton?** Hilton, the \#1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

V6R2+JR Dziuché, Quintana Roo, Mexico

SALES EXECUTIVE649617281363211210

SALES EXECUTIVE

Commercial City: QUINTANA ROO Publication date: Dec 29, 2025 Schedule: Mon-Fri 9 a.m. to 6 p.m. Sat 9 a.m. to 2 p.m. Description: **SALES EXECUTIVE** Position Objective Maximize prospecting efforts to attract new potential customers, driving growth while maintaining volume and revenue from repeat purchases; generate and record leads, opportunities, and pipeline, following the company’s methodology in accordance with established policies and procedures in Commercial Management, to achieve the monthly sales budget and deliver a high level of service and customer satisfaction. Job Functions or Activities * Analyze the market, identify and capture prospects’ logistics needs to generate new sales for the company across its portfolio of services. * Maintain effective relationships with current customers while simultaneously building new connections with various prospects through multiple visits. * Build a pipeline focused on a set of Strategic Businesses, achieving a minimum conversion rate of 25% per month. * Manage your customer portfolio—including documentation related to commercial proposals, contracts, special integrations, projects, legal procedures, and collections—both with customers and internal Estafeta departments. Profile: * Strong communication and negotiation skills. * Analytical ability. * Proactivity and problem-solving capability. * Organizational skills and forward-looking strategic vision. * Goal planning to achieve monthly targets. Requirements * Minimum education: Completed Bachelor’s degree. * Field of specialization: Sales, prospecting, and customer service. * Personal vehicle required. * Work experience: 2 years. * Travel required: Yes. **Key Competencies** * **Results- and customer-oriented mindset.** * **Effective negotiation and persuasive communication.** * **Strategic thinking and commercial vision.** * **Collaborative work and solution-focused approach.** * **Resilience when facing objections and pressure.**

V6R2+JR Dziuché, Quintana Roo, Mexico

Internal Operations Officer648711077770251211

Internal Operations Officer

* **LOCATION** ------------ Av. Uaxactun Reg. 97 Mz.5, Lote 16, Quintana Roo Quintana Roo, Mexico * ### **CAREER AREA** GFP\_MEX * ### **JOB TYPE** Full time * **JOB ID** ---------- \#R67420 Will report to the INTERNAL OPERATIONS Value Stream (Cash Processing and Treasury prior to Vault) and will also develop the skills and competencies of a Universal Teller. 1\. **Sorting (from route receipt)** Sort cash and valuables documents for delivery and receipt for processing. Distribute and assign containers from our customers for processing, transfer, or safekeeping. 2\. **Verification** Verify and credit deposits in the system. Verify the physical integrity of containers from their arrival at the Vault until they enter the verification and safekeeping process by capturing supporting documents that evidence seals, cash, and valuables contained in the containers within the corresponding system. 3\. **Container Receipt and Batch Generation** Receive containers in good condition, ensuring they are always visible to the corresponding camera. Distribute containers to different value-processing lanes through physical handover, based on customer data contained in the "Service Order." Capture service documentation in systems, tabulators, reports, and operational reports involving cash and valuables documents. Prepare batches (groups of containers to be processed per client and by priority). Prepare responsibility transfer reports and take them to relevant processes for signature. Receive containers, bundles, etc., from processing areas for dispatch or vault custody, signing the responsibility transfer document. \*\*\* **The Internal Operations Officer is responsible for opening and closing the receipt\_dispatch counter, verifying that route personnel are known and authorized to safely deliver containers into the Vault.** The position requires carrying a firearm, as it ensures the ability to implement appropriate security procedures in case of an incident, for which the incumbent has received prior training and instruction.** 4\. **Verification, Selection, and Classification** Open containers in accordance with current procedures. Verify, select, and classify banknotes by quality and denomination; affix signature, name, and date on each strap and bundle, per standards established by Banco de México. Observe and apply security policies and procedures related to cash handling, transfer of responsibility, conduct before CCTV cameras, access control, information usage, container sealing, preparation of cash allocations, straps, and bundles. Complete discrepancy reports generated during the process. Apply procedures for handling evidence and discrepancies. 5\. **Reporting** Organize and consolidate accounting packages by bank, shift, or processing area. Review information entered into banking systems prior to submission to prevent data entry errors that may cause discrepancies. Use systems, counting equipment, computing devices, information tools, and system access credentials correctly. Transmit information and reconcile discrepancies and opening/closing balances with clients. Reconcile operations and cash at the end of the workday. Clean equipment and work areas used during the workday. Support physical audits by performing physical counts of containers against incoming/outgoing records to verify that actual inventory matches recorded inventory. **6\.** **Cash Allocation (Route Dispatch)** Prepare the quantity of processed bundles to be dispatched to routes, according to service logistics and client requirements. Distribute documentation (into pigeonholes). This distribution is performed based on documentation information (customer addresses) to assign to the corresponding route or area. Deliver cash allocations to routes. See \*\*\* under Activity 3: Receipt.

V6R2+JR Dziuché, Quintana Roo, Mexico

BlueCoat648451009251871212

BlueCoat **Bluecoat – Coordinator** At **Bluecoat**, we are looking for a Coordinator to manage client events at our hotel. You will act as the main point of contact between our clients and the hotel’s commercial and operational teams, ensuring every event runs smoothly and exceeds expectations. **Key Responsibilities:** * Welcome clients and keep all event information updated in the system. * Prepare contracts, rooming lists, payment instructions, and other important details. * Coordinate budgets and communicate directly with clients. * Create Work Orders and conduct briefings with all relevant information. * Collaborate with Account Managers, Sales Coordinators, Reservations, Front Desk, Hilton Meetings, and other hotel departments. * Support clients during their stay and ensure all requests are addressed promptly. * Participate in special activities such as welcome cocktails and client tours. **What Bluecoat Offers:** * A dynamic and collaborative work environment. * Exposure to high\-profile events and clients. * Opportunities for professional growth within Bluecoat. **What Are We Looking For?** At **Bluecoat**, our Coordinators always work on behalf of our guests and in collaboration with other team members. To succeed in this role, you should demonstrate the following attitude, behaviors, skills, and values: * Bachelor’s degree or MBA in Management, Hospitality, or Marketing. * Previous experience in client services or sales, preferably in hospitality. * Ability to analyze and manage multiple tasks. * Strong problem\-solving skills, with the ability to act quickly and efficiently. * Excellent organizational and planning skills. * Proficiency in computer applications, including Excel, PowerPoint, and Word. * A proactive approach to meet deadlines and objectives. **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Change Management Lead648438530664981213

Change Management Lead

### **Summary** \~Primary responsibility is to support Novartis Group, the CEO, and the Executive Committee on strategic business initiatives aimed at maximizing economic value and ensuring future competitive advantage. \~Support Senior Strategic Managers and Directors on projects related to Novartis’ key products in major markets. \~Achieve greater improvement in outcomes compared to using products independently. \~Deliver greater financial returns to Novartis based on this. ### **About the Role** Major Accountabilities \~ Manage the Novartis Strategic Community. The Project Manager maintains contact with departmental strategy teams and schedules/organizes regular dynamic review meetings. Additionally, the Project Manager is responsible for developing content through project scoping, managing stakeholders to generate insights, and preparing outputs that support informed decision-making—while also leading small-scale projects as needed. \~ Facilitate regular communication among community members—for example, independently organizing the annual strategic offsite (including agenda, speakers, etc.). \~ Ensure transparency in communications across departmental strategy teams. \~ Support managers’ and directors’ project work and provide expert consultation throughout all project phases. \~ Collaborate closely with stakeholders at national, functional, and global levels, depending on the requirements of individual projects and programs. \~ Independently monitor major milestone achievements and overall project completion status. \~ Assist the Head of Strategy in managing large, cross-departmental, cross-functional, and cross-national strategic projects. Responsible for specific sub-components of such projects and ensuring their successful delivery. \~ Actively apply project management methodologies. Provide change management support and appropriate communications for project and program implementation. \~ Report technical complaints/adverse events/special circumstances related to Novartis products within 24 hours of receipt. \~ Distribution of marketing samples (where applicable). Key Performance Indicators \~ Successfully lead a small project to final deliverables. \~ Feedback from internal and external stakeholders on the quality of deliverables. \~ Performance measured against annual goals and milestones outlined in the work plan. \~ Feedback from internal and external partners regarding interaction, prioritization, time management, etc. Work Experience \~ Operations management and execution. \~ Project management. \~ Major change initiatives. \~ Cross-boundary collaboration. \~ Geographic scope. Skills \~ Construction. \~ Business networking. \~ Business partnerships. \~ Business planning. \~ Business process transformation. \~ Operational strategy. \~ Curiosity. \~ Decision trees (predictive models). \~ Diversity and inclusion. \~ Finance. \~ Go-to-market strategy. \~ Key account management. \~ Leadership. \~ Lean Six Sigma. \~ Management consulting. \~ Scrum (software development methodology). \~ Strategic planning. Language **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division Operations Business Unit Administration \& Facility Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area BD\&L \& Strategic Planning Job Type Full time Employment Type Regular Shift Work No

H6X8+XM Insurgentes, Q.R., Mexico

Change Management Lead648438384299551214

Change Management Lead

### **Summary** \~The primary responsibility is to support strategic business projects of the Novartis Group, the CEO, and the Executive Committee, aiming to maximize economic value and secure future competitive advantage. \~Support senior strategy managers and directors on projects related to Novartis’ key products in major markets, which \~Deliver significantly improved outcomes beyond the product alone \~Generate significantly greater financial returns for Novartis on this basis ### **About the Role** Major Accountabilities \~Manage the Novartis Strategy Community The project lead maintains contact with divisional strategy teams and plans/organizes regular update meetings. In addition, the manager leads small projects at any given time—from scope definition, content development, and stakeholder management—to generate ideas and prepare decision-ready outputs. \~Facilitate regular interactions among community members; e.g., organize the annual off-site Strategy Division meeting (including agenda, speakers, etc.). \~Ensure transparent communication among divisional strategy teams. \~Support managers and directors in executing projects and provide expert advice across all project phases. \~Engage stakeholders at national, operational, and global levels, as required by different projects and initiatives. \~Independently track project milestones and execution progress. \~Assist the Head of Strategy on larger cross-unit, cross-functional, and cross-country strategic projects. Take ownership of sub-components of the overall project and ensure their successful delivery. \~Proactively apply project management methodologies. Provide change management support and appropriate communication for project and initiative implementation. \~Report technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt. \~Distribution of marketing samples (where applicable) Key Performance Indicators \~Successfully deliver a small project to final output \~Internal and external stakeholder feedback on deliverable quality \~Performance against annual goals and milestones as outlined in the work plan \~Feedback from internal and external partners regarding interaction, prioritization, time management, etc. Work Experience \~Operations management and execution \~Project management \~Major change initiatives \~Collaboration across borders \~Geographic scope Skills \~Building construction \~Business networking \~Business partnerships \~Corporate planning \~Business process transformation \~Corporate strategy \~Curiosity \~Decision tree (forecasting model) \~Diversity and inclusion \~Finance \~Go-to-market strategy \~Key account management \~Leadership \~Lean Six Sigma \~Management consulting \~Scrum (software development methodology) \~Strategic planning Language **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division Operations Business Unit Administration \& Facility Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area BD\&L \& Strategic Planning Job Type Full time Employment Type CDI Shift Work No

H6X8+XM Insurgentes, Q.R., Mexico

Change Management Lead648437798380811215

Change Management Lead

### **Summary** ~The primary responsibility is to support strategic business projects for the Novartis Group, the CEO, and Group Leadership, aiming to maximize economic value and secure future competitive advantages. ~Support Senior Strategy Managers and Directors on projects related to key Novartis products in key markets, which ~Deliver significantly greater outcome improvements than the product alone ~Generate substantially higher financial benefits for Novartis on this basis ### **About the Role** Major Accountabilities ~ Manage the Novartis Strategy Community The Project Leader maintains contact with divisional strategy teams and plans/organizes regular update sessions. The Project Leader also independently manages small projects—from initiation through content development and stakeholder management—to generate insights and prepare outputs that enable evidence-based decision-making. ~ Facilitate regular exchanges among community members—for example, independently organizing the annual Strategy Offsite Meeting (including agenda, speakers, etc.). ~ Ensure clear communication among functional strategy teams. ~ Support Business Unit Heads and Functional Leaders in project work and subject-matter consultation across all project phases. ~ Coordinate precisely with stakeholders at country, functional, and global levels, as defined by various projects and initiatives. ~ Independently review project interim milestones and final deliverables. ~ Support the Head of Strategy on large-scale, cross-unit, cross-functional, and cross-country strategy projects—taking ownership of specific workstreams within the overall project and ensuring timely completion. ~ Proactively apply project management methodologies; support change management and provide appropriate communication to implement projects and initiatives. ~ Report technical complaints / adverse events / special-case scenarios related to Novartis products within 24 hours of receipt. ~ Distribute marketing templates (where applicable) Key Performance Indicators ~ Successfully deliver a small project to its final outcome ~ Feedback from internal and external stakeholders on output quality ~ Performance against annual goals and milestones as outlined in the work plan ~ Feedback from internal and external partners on interaction, prioritization, time management, etc. Work Experience ~ Operations Management and Execution ~ Project Management ~ Major Change Initiatives ~ Cross-border Collaboration ~ Geographic Scope Skills ~ Construction Management ~ Business Networking ~ Business Partnerships ~ Corporate Planning ~ Business Process Transformation ~ Business Strategy ~ Curiosity ~ Decision Tree (Forecasting Model) ~ Diversity and Inclusion ~ Finance ~ Go-to-Market Strategy ~ Key Account Management ~ Leadership ~ Lean Six Sigma ~ Management Consulting ~ Scrum (Software Development Methodology) ~ Strategic Planning Language **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards Division Operations Business Unit Administration & Facility Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V. Functional Area BD&L & Strategic Planning Job Type Full time Employment Type Regular Shift Work No

H6X8+XM Insurgentes, Q.R., Mexico

Operations Supervisor 'A'648433881011231216

Operations Supervisor 'A'

Logistics and Operations City: QUINTANA ROO Publication Date: Dec 18, 2025 Schedule: Day Shift Description: 1. Supervise personnel in weighing, sorting, routing, and affixing routing labels to each shipment. 2. Ensure that all necessary equipment and tools for daily operations are available. 3. Supervise, control, and direct the operational staff under your responsibility. 4. Develop training and development programs for the staff under your supervision. 5. Determine pre-alerts issued to distribution centers, indicating the volume of cargo arriving at each location. 6. Prepare and submit return indicators to the Shipment Control department. 7. Implement contingency plans.

V6R2+JR Dziuché, Quintana Roo, Mexico

MEX-10680-Internal Operations Officer648433537452831217

MEX-10680-Internal Operations Officer

* **LOCATION** ------------ Av. Héroes # 227, Quintana Roo Quintana Roo, Mexico * ### **CAREER AREA** GFP_MEX * ### **JOB TYPE** Full time * **JOB ID** ---------- #R65961 Reports to the INTERNAL OPERATIONS Value Stream (Cash Processing and Treasury prior to Vault). Additionally, an Internal Operations Officer will also develop the skills and competencies of a Universal Teller. 1\. **Sorting (from route receipt)** Sort cash and valuables for delivery and receipt to enable processing. Distribute and assign containers from our customers for processing, transfer, or safekeeping. 2\. **Verification** Verify and credit deposits in the system. Verify the physical integrity of containers from their arrival at the Vault until they enter the verification and safekeeping process by capturing supporting documentation—such as seal certificates, cash, and documents contained within the containers—in the relevant system. 3\. **Container Receipt and Batch Generation** Receive containers in good condition, ensuring they are always visible to the corresponding surveillance camera. Distribute containers to different cash-processing lanes via physical handover, based on customer data included in the "Service Order." Capture service documentation in systems, tabulations, reports, and operational records related to cash and valuables. Prepare batches (groupings of containers to be processed per customer and priority). Prepare responsibility-transfer reports and submit them to respective departments for signature. Receive containers, bundles, etc., from processing units for dispatch or vault custody, signing the responsibility-transfer document. *** The Internal Operations Officer is responsible for opening and closing the receipt/dispatch counter, verifying that route personnel are known individuals and authorizing secure container entry into the Vault.** This position requires a firearm license, as it ensures the incumbent can apply appropriate security procedures in case of an incident, having previously received relevant training and instruction.** 4\. **Verification, Selection, and Classification** Open containers according to current procedures. Verify, select, and classify banknotes by quality and denomination; affix signature, name, and date to each strap and bundle, in compliance with standards established by Banco de México. Observe and apply security policies and procedures regarding cash handling, transfer of responsibility, conduct in front of CCTV cameras, access control, information usage, container sealing, preparation of cash allocations, straps, and bundles. Complete discrepancy reports generated during the process. Apply procedures for handling evidence and discrepancies. 5\. **Reporting** Organize and consolidate accounting packages by bank, shift, or processing area. Review information entered into bank systems before submission to prevent data-entry errors that may cause discrepancies. Use systems, counting equipment, computing devices, information tools, and system access credentials correctly. Transmit information and reconcile discrepancies and opening/closing balances with clients. Reconcile operations and cash at the end of each work shift. Perform cleaning of equipment and work areas used during the shift. Support physical audits by conducting physical counts of containers against input/output logs to verify inventory accuracy. **6\.** **Allocation (Route Dispatch)** Prepare the required number of processed bundles for dispatch to routes, based on service logistics and client requirements. Distribute documentation (e.g., into pigeonholes). Such distribution is performed based on documentation details (e.g., client addresses) to assign items to the appropriate route or area. Deliver allocations to routes. See *** in Activity 3: Receipt.

V6R2+JR Dziuché, Quintana Roo, Mexico

W&D Senior Expert (Temporal)648429075699221218

W&D Senior Expert (Temporal)

### **Summary** Supervise the efficiency of logistic processes for Novartis operations, with the aim of maximizing the level of service to our clients by meeting quality, regulatory, safety, and financial requirements. Responsible for the timely and accurate processing of all third-party logistic activities (Warehouse and Distribution), maintaining strict budget control and generating competitive advantages for the company's business strategies. ### **About the Role** **#LI-Hybrid** **Location: Mexico City, Mexico** **Relocation Support: This role is based in Mexico City, Mexico. Novartis is unable to offer relocation support: please only apply if accessible.** **Key Responsibilities:** * Supervise and Optimize the service level compliance of all Novartis operations (Sales Orders Delivery, promotions, contract manufacturing, etc.), through the verification and control of Warehousing and Distribution operational processes, keeping the budget within target, with variance analysis. * Design and implement best practices in Warehousing and Distribution to monitor the performance of third parties, ensuring compliance with the main Service Indicators (KPIs). * Design and implement cost-saving projects in Warehousing and Distribution based on synergies between the three business units. * Act proactively to meet expectations and satisfy the needs of their internal customers, by establishing good relationships, earning their trust and respect. * Ensure compliance with Good Warehouse Practices (GWP) and Good Distribution Practices (GDP), adherence to the quality system, regulatory requirements, Safety, as well as all Novartis policies and processes and local laws. * Facilitate the development, training and coaching of their team members, in order to promote and maintain a talent pool. **Main requirements:** * Bachelor’s degree in Logistics, Transportation, Business Administration, International Trade, or a related field * Minimum 5 years of experience in pharmaceutical warehousing and distribution, ideally with government operations exposure * Proficient in SAP and Microsoft Office; skilled in project and change management * Strong knowledge of storage and distribution processes, including handling of controlled and temperature-sensitive products * Familiar with Good Manufacturing, Warehouse, and Distribution Practices and local regulations (NOM 059, NOM-072, FEUM) * Experienced in documentation, quality systems, and compliance with pharmaceutical standards. **Desirable Requirements** * Familiarity with critical systems such as HVAC, cold rooms, and transport validation * Awareness of AI tools such as Copilot and ChatGPT for operational efficiency Positions. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards Division Operations Business Unit Product Supply Chain Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V. Functional Area Technical Operations Job Type Full time Employment Type Regular Shift Work No ### **Accessibility Adjustments** Novartis is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please email [email protected] and let us know the nature of your request and your contact information. Please include the position number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

MECHANIC 3RD648428450397451219

Date Posted: 2025\-11\-05 Country: Mexico Location: LOC5017: Barracuda No. 22, Súper Manzana 3, Colonia Centro, Cancún, Quintana Roo, 77500, México Maintenance Assistant Would you like to join a truly international company driven by talent and committed to Safety, Ethics, Quality, Innovation, and Employee Opportunities? Otis is growing and seeking a Maintenance Assistant for one of our locations in Mérida. Your top priority will be ensuring passenger and customer safety through safe maintenance of elevators and/or escalators. On a typical day, you will:* Support elevator maintenance with quality and efficiency * Work safely in accordance with all Health, Safety, and Environmental guidelines * Work overtime when required * Interact directly with on-site customers to build strong working relationships * Assist in conducting inspections before and after maintenance to ensure high levels of quality and safety What You’ll Need to Succeed! As a qualified assistant, it is essential that you possess knowledge of basic tools and can apply elevator engineering principles to installation:* *Knowledge of basic tools* * *Interest in technical products and new technologies* * *Appreciation for hands-on trades, such as the satisfaction derived from completing a job* What’s in It for You? You will receive a long-term employment contract with the world’s market-leading company in a crisis-resilient industry. We offer locally competitive compensation, plus:* Benefits exceeding statutory requirements We will provide intensive training in areas including technology, processes, and interpersonal skills, and you’ll have opportunities to exchange ideas with experienced colleagues at any time. You’ll receive modern, high-quality workwear, your own tools, and a smartphone. The health and safety of our employees is our highest priority. We promote it through periodic occupational health and safety training, as well as an Employee Assistance Program. Apply today to join us and build the future together. \#BuildWhatsNext If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2\.4 billion people every day and maintain approximately 2\.4 million customer units worldwide—the industry’s largest service portfolio. You may recognize our products in some of the world’s most famous landmarks, including the Eiffel Tower, Empire State Building, Burj Khalifa, and the Petronas Twin Towers! We are a team of 72,000 people—including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians—all committed to meeting the diverse needs of our customers and passengers across more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to serve as the foundation of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions—and the skills and capabilities you’ll gain working alongside the best and brightest—keep us connected and at the cutting edge. We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects; our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus—more than ever—is on people. As a global, people-powered company, we place people—passengers, customers, and colleagues—at the center of everything we do. We are guided by our values, which we call our Three Absolutes—prioritizing Safety, Ethics, and Quality in all that we do. If you would like to learn more about environmental, social, and governance (ESG) at Otis, click here. Become a part of the Otis team and help us \#Buildwhatsnext!*Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.*

V6R2+JR Dziuché, Quintana Roo, Mexico

Bar Supervisor648421349205791220

Bar Supervisor A Bar Supervisor oversees the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. **What will I be doing?** As a Bar Supervisor, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards: * Maintain an effective bar service with an emphasis on high quality, efficient service * Check that Guest service standards are set, implemented and monitored, and continuously evaluated * Set\-up of the outlet in accordance with the pre\-determined standards of the operation * Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly * Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it * Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied * Ensure all Team Members are impeccably presented and adhere to the correct uniform standards * Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures * Complete all necessary administration in accordance with Company procedures relating to all staff members * Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques **What are we looking for?** A Bar Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: * A warm personality, attentive and smartly presentable * An ability to listen and respond to demanding Guest needs * Excellent leadership, interpersonal and communication skills * Accountable and resilient * Committed to delivering high levels of customer service * Ability to work under pressure * Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Customer Service experience in a supervisory capacity * Passion for delivering exceptional levels of Guest service * A basic level of IT proficiency **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Senior Analyst Quality, Patient Support Center648421344030741221

Senior Analyst Quality, Patient Support Center

### **Summary** This role is responsible for evaluating the performance of the people, processes and tools that deliver out\-standing Contact Center performance. You will join a team of analysts assigned to support the Patient Support Center (PSC). The PSC is a Novartis managed, internal NPS Contact Center staffed by these customer facing roles: Patient Navigator, Reimburse\-ment Specialist, Case Navigator and Intake Specialist. The Sr Performance Excellence Analyst role ensures consistent and compliant use of approved communication techniques, work process document (WPD) procedures by coaching and delivering feedback to Case Manage\-ment, Patient Navigator and Reimbursement team members (other examples such as Team Leads, Learning \& Development, Product). ### **About the Role** **Job Purpose** Over the next 5 years, Novartis is expected to launch up to 27 new medications and our Novartis Patient Support team is on the forefront of transforming how the industry helps patients get access to treatment. Our ambition is high, but we are proud and not satisfied. If you’d like to be part of our journey, then come join our team! This role is responsible for evaluating the performance of the people, processes and tools that deliver outstanding Contact Center performance. You will join a team of analysts assigned to support the Patient Support Center (PSC). The PSC is a Novartis managed, internal NPS Contact Center staffed by these customer facing roles: Patient Navigator, Reimbursement Specialist, Case Navigator and Intake Specialist. The Sr Performance Excellence Analyst role ensures consistent and compliant use of approved communication techniques, work process document (WPD) procedures by coaching and delivering feedback to Case Management, Patient Navigator and Reimbursement team members (other examples such as Team Leads, Learning \& Development, Product). **This role is responsible for evaluating the customer facing PSC role’s use of:** * approved talking points, FAQs and knowledge articles * effective customer centric listening and satisfactory communication skills * accurate and efficient use of program process, job aids * CRM and telephony\-based systems tools employed to support patients, caregivers, payors and/or HCPs via phone and other support channels (email, fax, SMS, IVR as examples). * Must be flexible on schedule and hours (8am – 5p, 9a – 6p ET) May be required and scheduled to work on Novartis US IM holidays as determined by business need This role functions as subject matter expert (SME) when special or critical case quality issues occur. This position will work in conjunction with Performance Excellence leadership, the NPS Quality \& Standards, Safety as well as PSC Case Management, Reimbursement and Workforce Management teams to maintain overall program quality. This may include team meetings, agent training programs, performance and metric review presentations and documents. This role is responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes. **What you’ll bring to the role:** * Education: Bachelor’s degree required. * Role is based in México City, México and is hybrid combining both on\-site and remote work hours. Required Experience: * 2\-5 years contact center or related performance monitoring experience * Strong communication skills including active listening, providing detailed feedback, creating documentation, paraphrasing. * 1\-3 years experience supporting cross functional stakeholder performance review sessions; effectively tracking insights across functional leads through to resolution * Working with monitoring systems such as Genesys, NICE, Verint or other solutions * Proficient in MS Office applications specifically Excel, PowerPoint, Teams, Word * Use of systems and resources to identify areas to improve agent processes and performance that impact engagement, both customer and agent satisfaction. This role organizes, reviews and shares information and results that support the user stories, journeys and customer experience flows; is responsible for using Voice of the Customer results in the overall review of agent performance. * Travel: as required to other Novartis sites * Successful team player working across multiple teams (both remotely and onsite) Preferred Experience: * Experience working in a NPS hub operation supporting reimbursement, case services * Prior knowledge and experience with commercial and government insured patient reimbursement programs including copay, savings cards, vouchers, free trial offer and/or prior authorization, benefit investigation and verification, appeals, and payer policies and procedures with both pharmacy and medical benefit products. * Use and knowledge of dashboard reporting tools such as Qlik, Tableau. * Bi\-lingual Spanish and English. Highly proficient with reading, writing and spoken Spanish and English language skills. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Marketing Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Strategic Access Manager648421344523531222

Strategic Access Manager

### **Summary** \#LI\-Hybrid Location: Mexico City, Mexico Relocation Support: This role is based in Mexico City, Mexico. Novartis is unable to offer relocation support: please only apply if accessible. Ready to shape how more patients access essential treatments across Mexico? As a Strategic Access Manager, you’ll lead the implementation of a sustainable Patient Access strategy at the local Country Pharmaceutical Organization (CPO) level, collect and analyze data to generate insights that strengthen Patient Access submissions, and create shared value for customers, patients, and Novartis. You’ll partner closely with Commercial and Access teams to align objectives with distributors and wholesalers, optimize inventory flows, and turn market signals into clear, actionable plans. If you’re energized by solving complex access challenges with precision and empathy, this role puts you at the center of impact. ### **About the Role** **Key Responsibilities** * Lead the implementation of local Patient Access strategies to maximize treatment availability. * Build and maintain strong relationships with distributors, wholesalers, and internal teams. * Align objectives and strategies across Commercial and Access teams for seamless execution. * Supervise and optimize inventory levels to ensure timely patient access. * Develop and execute plans to efficiently manage inventory days and supply chain flows. * Analyze market trends and sales data to inform operational and access strategies. * Monitor, report, and drive sales performance across multiple channels. **Essential Requirements** * Bachelor’s degree in a relevant field * Proven experience in similar roles within the pharmaceutical industry, especially with insurers or new business launches * Demonstrated success in improving information systems and operational processes * Strong analytical skills and ability to manage and interpret data * Advanced English proficiency, both verbal and written * Willingness to perform up to 40% field work * Indirect leadership experience * Knowledge of health economics and pharmacoeconomics concepts **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division International Business Unit Sales Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Market Access Job Type Full time Employment Type Regular Shift Work No Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Banquet Captain648409263060511223

Banquet Captain

Company Description Ennismore, together with its luxury brand SLS Hotels, has developed a magnificent all-inclusive project at the Playa Mujeres oasis, north of Cancún, Mexico: **SLS Playa Mujeres Cancún, All\-Inclusive Collection**. Our all-inclusive resort features **498 luxurious rooms**, plus an impressive selection of **18 restaurants** and a rejuvenating spa. Perfect for adults seeking a getaway as well as families desiring connection and adventure, this hotel offers a world of extraordinary experiences in Cancún, delivering a wide variety of services and activities designed for travelers of all ages. This project is not for those seeking simplicity. At Ennismore, we are ambitious—and this project is a clear example of that ambition. If you seek to make your mark while expanding our presence in Mexico, to build an exciting hotel with an exceptional offering, and to collaborate with some of the brightest and most talented professionals in the global luxury and lifestyle hospitality industry, this could be the perfect opportunity for you. Job Description Efficiently and professionally execute and support banquet event operations, ensuring service excellence aligned with SLS brand luxury standards and Ennismore corporate policies, guaranteeing full guest satisfaction and proper setup, service, and breakdown of events. * Execute banquet event setup, service, and breakdown according to established standards and individual event specifications. * Verify that equipment, furniture, glassware, china, linens, and service stations are complete, clean, and in optimal condition. * Deliver professional, attentive, and personalized service to guests and clients during events. * Support coordination with kitchens, bars, and other departments to ensure smooth event execution. * Adhere to the hotel’s prescribed service timing and presentation protocols. * Maintain cleanliness, order, and safety in work areas, function rooms, and storage areas before, during, and after events. * Address special requests and escalate any issues or complaints to the Banquet Captain or Supervisor. * Comply with the hotel’s and relevant authorities’ hygiene, safety, and food handling regulations. * Assist in managing and maintaining banquet-area assigned equipment. Qualifications * Completed high school diploma (preferred) * Minimum 1–2 years of experience in banquets, events, or food and beverage service—preferably within luxury or large-scale hotels. * Basic banquet service techniques. * Event setup and equipment handling. * Customer service orientation and teamwork. * Organizational skills and ability to follow instructions. * Intermediate English (preferred). Additional Information * The opportunity to join an innovative, fast-growing international group committed not only to building new hotels but also to creating a global brand. * The chance to challenge convention and work in a creative, rewarding environment. * Become part of a passionate team dedicated to delivering exceptional hospitality experiences and exploring new destinations at every opportunity. * A competitive compensation package and multiple opportunities for growth and development.

V6R2+JR Dziuché, Quintana Roo, Mexico

Banquet Manager648409074498591224

Banquet Manager

Company Description We are seeking a **Banquet Manager** to join **SLS Playa Mujeres Cancún, All-Inclusive Collection.** Ennismore, with its luxury brand SLS, is undertaking a magnificent all-inclusive project in the oasis of Playa Mujeres, just north of Cancún, Mexico. We introduce this stunning new luxury gem in Playa Mujeres, Cancún. Our all-inclusive resort features 500 luxurious rooms, complemented by an impressive array of 18 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking an escape and families yearning for connection and adventure, this resort brings a world of extraordinary experiences to Cancún—offering a wide range of amenities and activities designed for travelers of all ages. This project is not for the faint of heart. At Ennismore, we are ambitious—and this project perfectly exemplifies that spirit. If you’re looking to leave your mark while we further expand across Mexico, build an exciting hotel with much to offer, and work alongside some of the best and brightest in the luxury hospitality industry, this could be the perfect fit for you. Job Description * Collaborate closely with Senior Leadership, the Executive Team, and the Sales & Events department to understand the event calendar and specific requirements for setup, service, and culinary offerings. * Plan, coordinate, and execute all operational aspects of banquet events—including meetings, weddings, conventions, and social gatherings. * Supervise, train, and evaluate the banquet team, ensuring adherence to luxury service, presentation, and hospitality standards. * Ensure effective communication among kitchen, service, events, sales, and external vendors for flawless execution. * Address, resolve, and promptly follow up on guest inquiries, special requests, and complaints—ensuring high levels of satisfaction. * Oversee that work areas, ballrooms, storage spaces, and equipment remain clean, organized, and in optimal operating condition. * Manage the Banquets department budget—controlling costs, optimizing resources, and preparing forecasts, financial reports, and performance analyses. * Coordinate and establish strategic relationships with external vendors (food & beverage, décor, audiovisuals, entertainment, and additional staffing), ensuring compliance with quality and safety standards. * Ensure compliance with safety, hygiene, civil protection regulations, and internal hotel policies. * Participate in internal and external audits related to brand standards, quality, and operations. * Propose continuous improvements to processes, services, and experiences to elevate the hotel’s event offerings. Qualifications * Bachelor’s degree in Tourism, Hospitality, Culinary Arts, Business Administration, or a related field. * Minimum 4–5 years of banquet operations experience in luxury or ultra-luxury hotels. * Prior experience in leadership or managerial roles. * Experience planning and executing large-scale events. * Budget management and financial analysis skills. * Vendor management and negotiation experience. * Knowledge of luxury service standards. * Leadership, effective communication, and attention to detail. * English: Advanced (mandatory) Additional Information **What awaits you...** * The opportunity to join an innovative, fast-growing international group committed not only to building new hotels but also to creating a global brand. * The chance to challenge the norm and work in an environment that is both creative and rewarding. * Being part of a passionate team dedicated to crafting exceptional hospitality experiences and exploring new destinations with every opportunity. * A competitive compensation package and abundant development opportunities.

V6R2+JR Dziuché, Quintana Roo, Mexico

Wedding Coordinator648409045792031225

Wedding Coordinator

Company Description Ennismore, together with its luxury brand SLS Hotels, has developed an exceptional all-inclusive project in the oasis of Playa Mujeres, north of Cancún, Mexico: **SLS Playa Mujeres Cancún, All\-Inclusive Collection**. Our all-inclusive resort features **498 luxurious rooms**, plus an impressive selection of **18 restaurants** and a rejuvenating spa. Perfect for adults seeking a getaway as well as families desiring connection and adventure, this hotel offers a world of extraordinary experiences in Cancún, delivering a wide variety of services and activities designed for travelers of all ages. This project is not for those seeking simplicity. At Ennismore, we are ambitious—and this project is a clear example of that ambition. If you seek to make your mark while expanding our presence in Mexico, help build an exciting hotel with an exceptional offering, and collaborate with some of the brightest and most talented professionals in the global luxury and lifestyle hospitality industry, this could be the perfect opportunity for you. Job Description Plan, coordinate, and execute weddings and social events to the highest quality standards, ensuring memorable and personalized guest experiences aligned with SLS brand luxury standards, Ennismore corporate policies, and hotel operational guidelines. * Oversee end-to-end planning, organization, and execution of weddings and social events—from quotation through post-event closure. * Serve as the primary point of contact for clients, providing professional guidance, personalized service, and continuous follow-up throughout the entire process. * Collaborate closely with internal departments (Banquets, Food & Beverage, Kitchen, Decoration, Maintenance, Security, Finance, and Sales) to ensure flawless execution. * Prepare service orders, event timelines, setup diagrams, and operational checklists for each event. * Coordinate and supervise external vendors (e.g., decorators, florists, audiovisual providers, entertainment, photographers), ensuring adherence to hotel standards. * Supervise event setup, execution, and breakdown, ensuring compliance with scheduled timelines, approved designs, and agreed-upon guest experiences. * Promptly address and resolve any incidents or special requests during events. * Ensure compliance with contracts, internal policies, safety regulations, civil protection requirements, and applicable legal guidelines. * Maintain clear, consistent communication with clients and document agreements, changes, and authorizations. * Support promotion of additional services (upselling) to maximize event department revenue. * Prepare post-event reports and follow up on client satisfaction. Qualifications * Bachelor’s degree in Tourism, Hospitality Management, Business Administration, Public Relations, or a related field. * Minimum 2–3 years’ experience as a Wedding or Social Events Coordinator in luxury hotels or all-inclusive resorts. * Experience serving international clients and destination weddings. * Planning and coordination of high-end social events. * Drafting of contracts, service orders, and timelines. * Vendor management and negotiation skills. * Client service excellence and ability to handle pressure situations. * Advanced English proficiency. Additional Information * The opportunity to join an innovative, fast-growing international group committed not only to building new hotels but also to creating a global brand. * The chance to challenge conventions and work in a creative, rewarding environment. * Becoming part of a passionate team dedicated to delivering exceptional hospitality experiences and exploring new destinations at every opportunity. * A competitive compensation package and numerous opportunities for growth and development.

V6R2+JR Dziuché, Quintana Roo, Mexico

Logistics Coordinator647337842763531226

Logistics Coordinator

### **Summary** Provide logistical support to public or government institutions on behalf of Novartis to ensure successful delivery of goods, as well as efficiently manage any related logistics procedures. ### **About the Role** **Key Responsibilities:** * Collect and maintain up-to-date documentation requirements for each national-level government entity to ensure proper evidence of goods delivery (Proof of Delivery, POD), thereby supporting successful invoicing. * Serve as Legal Representative and provide support in signing mandatory documentation required for goods delivery (e.g., exchange letters, short-expiry notifications, regulatory compliance documents, etc.). * Participate in and manage goods delivery with clients or institutions where presence of a Legal Representative is a mandatory requirement (e.g., PEMEX / ISSSTE) and/or those requiring specialized attention. * Initiate and track any administrative procedures necessary to fully satisfy goods delivery requirements at relevant institutions (e.g., recovery of original POD, transfer of stamps from one invoice to another, clarification of unrecognized deliveries, invoice cancellations, delayed appointments, etc.). * Collaborate closely with other internal departments to expedite processes and prevent errors that could delay or hinder delivery procedures, sales recognition, or invoicing. * Ensure full adherence to both Novartis policies and local laws and regulations. **Key Requirements:** * Education — Bachelor’s degree in Administrative or Legal fields. * Languages — English (Desirable) * Experience — Minimum 1 year in the pharmaceutical industry and experience handling procedures with government agencies. * Knowledge of warehousing and distribution processes governing the public sector. * Familiarity with Good Manufacturing Practices (GMP), documentation, storage, and distribution standards. * Knowledge of and ability to apply local quality systems and regulations: “NOM-059, NOM-072, FEUM, and applicable warehouse supplement.” * Proficiency in Microsoft Office (intermediate level) * Willingness to travel to nearby municipalities or cities. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards Division Operations Business Unit Product Supply Chain Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V. Functional Area Technical Operations Job Type Full time Employment Type Regular Shift Work No ### **Accessibility Adjustments** Novartis is committed to working with and providing reasonable accommodations to individuals with disabilities. If, due to a medical condition or disability, you require a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please email [email protected] and let us know the nature of your request and your contact information. Please include the position number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Director, U. S. Launch Excellence647334462225931227

Director, U. S. Launch Excellence

### **Summary** Novartis is preparing to launch several innovative medicines across four therapeutic areas over the next five years. To drive successful launches, we are seeking a Director to join the U.S. Launch Excellence Capabilities \& Business Partnerships Team within the U.S. Launch \& Portfolio Excellence Group. This role will lead priority projects to advance Novartis’s launch excellence approach to maximize patient impact and organizational success. The Director will primarily focus on developing and actioning implementation plans for key drivers of launch excellence relevant to the Novartis pipeline, including strengthening planning for rapid and highly specialized launches, developing and delivering a launch readiness scorecard, and supporting knowledge sharing and annual planning for launch assets. The Director will also help define future launch excellence imperatives by anticipating future success drivers amidst rapid marketplace evolution. Key partners include Launch Excellence team members, product strategy teams, functional teams, and other portfolio groups. The position reports to the Executive Director, Launch Excellence, and can only be based in the countries noted, either remotely or at a local Novartis site (hybrid arrangement). Relocation is not provided. The position will require 15\-20% travel as defined by the business (primarily to the U.S). ### **About the Role** **Key responsibilities:** * Develop implementation plans to rapidly translate strategic and operational launch excellence methods and learnings into action. * Support the enhancement of the Novartis launch excellence framework for specific launch types, including rapid\-pace and rare diseases. * Develop and operationalize a pre\-launch readiness scorecard that proactively addresses risks and seizes opportunities. * Partner with customer excellence and product strategy leads to codify account planning excellence standards for launch assets. * Support launch teams and organizational leaders in annual planning for pre\-launch products. * Co\-lead the launch excellence knowledge sharing hub and resources and support annual launch community forums. * Lead new projects defined by the Launch Excellence annual plan. **Essential Requirements:** * Bachelor’s degree; MBA or equivalent highly preferred. * Minimum 10 years’ experience in pharmaceuticals, including brand/marketing strategy and commercialization, cross\-functional execution, planning and operations. * U.S. market experience and understanding of the U.S. healthcare system. * Demonstrated ability to lead cross\-functional project teams in a matrix environment. * Strong analytical, financial, and project management skills; ability to utilize multiple inputs to draw insights, align on priorities, and execute. Ability form points of view and recommendations. * Biopharmaceutical experience with Rare Diseases, novel platform products, and/or Specialty products and launches; experience in Cardio Renal Metabolic, Immunology, Neuroscience, and/or Oncology therapeutic areas. * Strong communications and storytelling skills * Experience anticipating future market drivers and associated action plans; experience with test\-and\-learn approaches and rapid iteration * Fluency in English **Desirable requirements:** * Strategic and operational consulting experience. * Experience in launch excellence or other enterprise\-wide roles. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit General Management Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Delphi Coordinator / Delphi Administrator647090319009311228

Delphi Coordinator / Delphi Administrator

Delphi Coordinator / Delphi Administrator The Delphi Coordinator is responsible for providing **high\-level administrative, operational, and system support** by maintaining a clean, accurate, and audit\-compliant **Delphi.fdc** database for both Hilton Tulum and Conrad Tulum. This role supports the **Sales, Services teams**, ensuring data integrity, timely reporting, contract accuracy, and proper system usage across the cluster. The position is essential to operational efficiency, audit readiness, and decision\-making across the commercial teams. **PRIMARY RESPONSIBILITIES:** **Delphi.fdc Administration** * Maintain a **clean and audit\-ready** Delphi.fdc system in accordance with Hilton standards. * Audit new entries, updates, bookings, and changes submitted by Sales and Catering teams. * Manage system settings, templates, user access, and configuration parameters. * Enter new inquiries when needed. * Run and distribute the **Daily Change Log Report**. **Reporting \& Data Analysis** * Run all required daily, weekly, monthly, and month\-end reports. * Create and manage queries to support business needs for all commercial departments. * Prepare monthly production reports and **three\-year pace reports**. * Update monthly and annual **group commission forecasts**. * Audit room nights and revenue against corporate Revenue Management reports weekly. * Provide on\-demand analytical support for forecasting, budgeting, and performance reviews requested by Directors. **Sales, Catering \& Events Support** * Conduct training for new team members on systems, procedures, and Hilton policies. * Assist Sales Managers with on\-demand prospecting reports for GRC Meeting * Review weekly lists of prospects and tentative bookings during sales meetings. **Contract Administration** * Ensure all contracts are accurately loaded and fully aligned with booking details. * Verify consistency between contract terms, room blocks, revenue, and system entries. **Additional Responsibilities** * Support Directors in incentive plan documentation and result tracking. * Perform additional duties as assigned. * Bachelor’s Degree preferred. * Previous experience in office administration, hotel sales, catering, or system management. * **Advanced knowledge of Delphi.fdc** (required). * Strong proficiency in **Excel** and analytical tools. * Fluent English (written and spoken). * Ability to read, analyze, and interpret financial and production reports. * Strong organizational skills and ability to manage multiple projects simultaneously. * Demonstrated initiative, problem\-solving ability, and attention to detail. * Ability to work effectively under time and resource constraints. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Knowledge of local market * Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations * Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges * Business degree, or any relevant qualification, would be advantageous **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

V6R2+JR Dziuché, Quintana Roo, Mexico

Sr. Medical Infomation Manager I647084820985631229

Sr. Medical Infomation Manager I

### **Summary** Position Summary Integral member of the Medical Information team who leverages therapeutic and product knowledge of Novartis products to optimize internal and external customer communications. This position offers an opportunity to work on cross\-functional teams to support Novartis products. ### **About the Role** **Position Summary** Integral member of the Medical Information team who leverages therapeutic and product knowledge of Novartis products to optimize internal and external customer communications. This position offers an opportunity to work on cross\-functional teams to support Novartis products. **Job Responsibilities**: * Create and deliver timely responses to unsolicited medical information inquiries from HCPs in a multi\-media environment and record interaction information according to Novartis and regulatory guidelines. * Create and review Medical Response Documents (MRDs) for product portfolio. * Collaborate with cross\-functional teams including global MI colleagues and Medical Strategy Teams (MSTs) to define strategies and execute tactics. * Develop and provide therapeutic area and product training to internal customers and partners (e.g., Medical Information, Compliance, Customer Interaction Center \[CIC]). * Support in development and implementation processes for internal departments as they relate to daily MI activities. * Participate in projects to optimize Medical Information services. * Monitor, collect, and analyze metrics for MI activities. Develop reports, identify actionable insights, and present findings within MI and to its partners. * Assist in internal audit and external inspection preparedness ensuring compliance with all legal, regulatory, and Novartis guidelines. * Identify and champion best practices in MI. **Competencies** * Communicates Effectively * Manages Complexity * Balances Stakeholders * Action Orientation \[Takes initiative] * Optimizes Work Processes * Drives Results * Collaborates * Decision Making \[Making the right call] * Demonstrating courage \[Being authentic] * Problem Solving **Position Requirements** * PhD, PharmD, MD, or equivalent * Three or more years of experience in medical writing, medical information/drug information, and/or relevant clinical experience * Ability to acquire knowledge of various disease states and products * Strong verbal and written communication skills * Strong ability to negotiate, resolve conflicts, prioritize, organize, and lead through influence in a complex, matrix environment * Proven literature analysis and evaluation skills * Proficient in Microsoft Word, PowerPoint, and Excel * Technologically savvy * Ability to manage multiple projects within defined timelines **Location** Availability to work and be available during US business hours (9:00 a.m. \- 5:00 p.m. EST), schedule coordination in advance to ensure US Holiday coverage, and on call for critical matters, based on business needs. Employees are typically expected to be in their current role for at least 18 months before applying for a different role, according to local guidelines. This allows them to gain sufficient experience and demonstrate their capabilities in their current position. Any transfer or application for a different role typically requires approval from the employee's current manager and the leadership team. *The preceding statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.* **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits\-rewards Division US Business Unit Marketing Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Research \& Development Job Type Full time Employment Type Regular Shift Work No Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. ### **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

H6X8+XM Insurgentes, Q.R., Mexico

Previous
1(current)
2
3
More
9
Next

Help

Support and feedback

Cookie

Cookie Settings

Our Apps

Download on the

APP Store

Download

Get it on

Google Play

© 2025 Servanan International Pte. Ltd.