Field Support Engineer / Desktop Support

Description

Job Summary: We are seeking experienced professionals in on-site technical support, end-user assistance, and hardware/software troubleshooting for Windows environments. Key Highlights: 1. On-site technical support and end-user assistance experience 2. Proficiency in hardware/software troubleshooting 3. Windows environment administration and IT support We are looking for talent with experience in on-site technical support, end-user assistance, hardware/software troubleshooting, and Windows environment administration. Location: Obregón, \#Veracruz Work Mode: Hybrid Onsite (2 days onsite X 3 days remote) Salary: up to $30,000 MXN gross per month Employment Scheme: 100% payroll \| indefinite position English Level: Intermediate B2 \- Advanced C1 (interview will be conducted in English) Requirements: ✔ 4\-5 years in IT ✔ 3\+ years in desk-side / desktop support ✔ Support for laptops, desktops, workstations, and printers ✔ Windows 10/11 deployments and configurations ✔ Hardware troubleshooting and component replacement ✔ ITSM, SLAs, MS Office ✔ ITIL knowledge ✔ Availability for shifts, including night shifts We Offer: Statutory and above-statutory benefits Savings fund Meal vouchers SGMM Life insurance Professional development Apply if your experience matches this vacancy by sending your English \- Spanish CV to: 5531452473 Job Type: Full-time Salary: $25,000\.00 \- $30,000\.00 per month Benefits: * Employee discounts * Medical expense insurance * Remote work Workplace: hybrid remote in Veracruz, Ver.