**Description:** ---------------- Start the year with new professional challenges and become part of a leading company in the tourism sector. At PriceTravel, we are a team committed to delivering unique travel experiences, ensuring quality and satisfaction in every detail. A 100% Mexican company, leader in global distribution, with 25 years in the market and presence across multiple channels to effectively and personally serve every traveler. We are currently seeking a Bilingual Customer Service Advisor focused on serving wholesale travel agencies to join our Contact Center in Cancún. This position is aimed at individuals with experience in specialized customer service, service orientation, and a passion for collaborative work. **Key Responsibilities** * Be the strategic partner for our wholesale travel agencies throughout the entire purchase cycle: before, during, and after booking * Resolve inquiries and provide real-time assistance, ensuring agile, clear, and efficient service * Follow up on requests, incidents, and specific agency requirements * Collaborate with various internal departments to optimize processes and enhance service quality **Requirements** * Minimum 1 year of experience in tourism reservations or in serving travel agencies * Prior experience in telephone support or customer service roles * Intermediate to advanced proficiency in English * Efficient use of computer equipment * Availability to rotate shifts within a schedule from 8:00 AM to 12:00 AM **We Offer** * Monthly net base salary: $14,000 * Food allowance: $520 per month * Grocery support: $709 per month * Monthly performance bonus: $2,000 * Savings fund * Benefits exceeding legal requirements If you have customer service experience, proficiency in English, and are seeking a new professional challenge to start the year, we invite you to apply and join a strong, dynamic, and continuously growing team. We look forward to meeting you! **Requirements:** --------------- **Requirements** * Minimum 1 year of experience in tourism reservations or in serving travel agencies * Prior experience in telephone support or customer service roles * Intermediate to advanced proficiency in English * Efficient use of computer equipment * Availability to rotate shifts within a schedule from 8:00 AM to 12:00 AM