IT Engineer (Technical Support)

Description

Job Summary: IT Engineer (Technical Support) to ensure the operation of equipment, networks, and systems at a leading corporate provider of HVAC solutions. Key Highlights: 1. Comprehensive technical support, maintenance, and user assistance 2. Participation in technological improvements and process optimization 3. Focus on professional development and a dynamic work environment **Full Job Description** **Position: IT Engineer (Technical Support)** **About Us** We are a leading corporate provider of HVAC solutions, focused on innovation, customer service, and continuous growth. Our operational model is technology-driven, where digital tools and technological infrastructure are essential for business efficiency. We foster professional development for our employees within a dynamic, results-oriented environment with a strong emphasis on technology. **Position Objective** To provide comprehensive technical support to the corporation, ensuring proper operation of equipment, networks, and systems, thereby contributing to operational efficiency and business continuity. **Key Responsibilities** * Provide technical support to users (hardware and software) * Install, configure, and maintain computing equipment * Support structured cabling and networking * Perform preventive and corrective maintenance of equipment * Manage and track internal incidents * Support digital platforms, email systems, and access controls * Maintain and update IT equipment inventory * Assist in implementing technological improvements **Required Profile** * Age: 23 to 35 years (approx.) * Education: Degree in Systems Engineering, IT, Computer Science, or related field * Experience: 1–2 years in technical support * Knowledge of hardware, software, and networking * Service orientation, organizational skills, and problem-solving ability **Position Focus** * 70% operational (technical support, maintenance, user assistance) * 30% strategic (improvement proposals, optimization of technological tools and processes) **Desirable Requirements** * ERP system experience (Odoo preferred) * Willingness to travel **Work Schedule** **Paid Week:** * Monday to Friday, 08:00–17:30 hrs (1-hour lunch break) **Unpaid Week:** * Monday to Thursday, 08:00–17:30 hrs (1-hour lunch break) * Friday, 08:00–16:00 hrs (45-minute lunch break) **Benefits and Organizational Culture** * Monthly productivity bonus (focused on performance and achievement of IT objectives) * Employee loan fund * Major medical expense insurance * Continuous personal and professional development * Academic advancement support * Monthly team-building activities * Excellent work environment focused on employee development **Additional Time Off** * December 24 * December 25 * 1 day during Holy Week * Half-day off for birthday * **Short Fridays (approximately 2 per month, per internal calendar)** **Additional Compensation** * Punctuality and attendance bonuses * Incentive program based on achievement of IT department objectives * Career development plan and continuous training within the corporation **What We Seek** We seek a highly responsible individual with a service-oriented attitude and passion for technology—someone who enjoys both fieldwork (infrastructure, cabling, equipment) and digital support, and who proactively proposes improvements to enhance the corporation’s technological efficiency. **Apply now and grow with us. :)** Employment Type: Full-time, Indefinite-term Salary: $13,000.00 – $16,000.00 per month Benefits: * Major medical expense insurance * Company-provided mobile phone * Complimentary uniforms Work Location: On-site employment Employment Type: Indefinite-term Salary: $13,000.00 – $16,000.00 per month Benefits: * Salary increases * Savings fund * Gym membership discount * Flexible working hours * Medical expense insurance * Major medical expense insurance * Company-provided mobile phone * Complimentary uniforms * Additional vacation days or paid leave