Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs in AT&T stores, optimizing their experience and ensuring the best service. Key Highlights: 1. Establish friendly and service-oriented relationships with customers. 2. Ensure the best service and sales experience. 3. Route customer visits through the company's systems. **Header \- External** ------------------------- VP: VPGM Region Sur Peninsula Entity: Jalisco Location Type: Tda Guadalajara Gran Terraza Oblatos **BTP Position Objective** ------------------------------- Advise customers to identify their service needs in AT\&T stores, achieving optimization while adhering to established processes and policies. **Key BTP Responsibilities** ------------------------------------- Establish friendly and service-oriented relationships with customers to ensure service standards, thereby providing alternatives for problem resolution. Implement quality standards set by Management and ensure the best service and sales experience. Accurately and completely route customer visits through the company's systems to enhance satisfaction. Execute specialized activities within goal-oriented processes. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Career / Completed High School Preferred Education: Incomplete degree in Communication Sciences, Administration or related fields; Bachelor's degree in Administration or related field. * *If selected as a candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Required Licenses/Certifications** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Packages** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunities without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions by implementing reasonable accommodations within the workplace.