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Monitoreo en tiempo real** (Estrategias de discado, configuración del ratio de marcación, disponibilidad, abandono y administración de listas)\n\n\nComo Discador Analista, tu responsabilidad principal será analizar los datos de llamadas y proporcionar informes detallados sobre el rendimiento del equipo.\n\n\nDeberás trabajar en colaboración con los líderes del equipo para identificar áreas de mejora y proponer soluciones que aumenten la satisfacción del cliente y la eficiencia operativa.\n\n\nSe requiere experiencia previa en análisis de datos y manejo de sistemas de gestión de llamadas.\n\n\nDebes tener habilidades analíticas sólidas y una capacidad demostrada para trabajar bajo presión.\n\n\nAdemás, una actitud proactiva y una capacidad para trabajar en equipo son esenciales para este rol.\n\n**FUNCIONES PRINCIPALES**\n\n\n1\\. Configuración del ratio de marcación y manejo de la disponibilidad.\n\n\n2\\. 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Order Taking.","content":"**️ Customer Service Agent – Order Taking**\n-----------------------------------------------------\n\n**Konecta México – Añil Site (Iztacalco)**\n\n\n**Location:** Mexico City\n\n\n**Work Schedule:** Part-time\n\n\n**Shifts:** Morning and Afternoon\n\n### **Job Description**\n\n\nAt **Konecta México**, we are seeking **Customer Service Agents** for a campaign with **luxury department stores**, focused on delivering a **clear, professional, and high-quality service experience**, supporting customers throughout their purchasing process.\n\n### **Main Responsibilities**\n\n\n✅ Handling incoming **customer calls**\n\n\n✅ Resolving questions regarding **products and services**\n\n\n✅ **Taking orders** and assisting with online purchases\n\n\n✅ Recommending **trending or related products**\n\n\n✅ Entering information into the system\n\n* **Available Shifts (to choose from)**\n\n\n 10:00 a.m. to 4:00 p.m.\n\n\n 4:00 p.m. to 10:00 p.m.\n\n\n 6:00 p.m. to 12:00 a.m. (**Additional bonus of $1,600**)\n\n\n️ **Rotating weekday break**\n\n### **Salary and Compensation**\n\n\n**Integrated monthly salary:** $8,289.75\n\n\n**Integrated monthly salary for night shift:** $9,889.75\n\n**Breakdown:**\n\n* Base part-time salary: $7,089.75\n* Bonus: $1,200 (for attendance, punctuality, and quality)\n\n### **Site Location**\n\n\n Av. Añil 611, Granjas México, Iztacalco, CDMX\n\n\n Metrobús Iztacalco (6 blocks away)\n\n\n Metro Velódromo\n\n### **Position Type**\n\n\n✔ Full-time\n\n\n✔ Indefinite-term contract\n\n### **Requirements**\n\n\n Completed high school (certificate, transcript, or academic record)\n\n\n Experience in **telephone customer service / call center**\n\n\n Basic PC skills and good data entry ability\n\n\n Service-oriented attitude and clear communication\n\n### **We Offer**\n\n\n**Fully paid training**\n\n\n Statutory benefits from day one:\n\n* IMSS\n* INFONAVIT\n* FONACOT\n* Year-end bonus\n* Vacation time\n* Life insurance\n\n\n✨ **Additional Benefits:**\n\n* Free medical and psychological services\n* On-site cafeteria and coffee shop\n* Parking for motorcycles and bicycles\n* Lockers\n* Security cameras throughout the site\n\n### **Why Join Konecta México?**\n\n\nAt Konecta, you’ll find a **professional, respectful, and inclusive work environment**\n\n\nWe offer **real career development plans**, allowing you to advance starting at **6 months**, through continuous training and development programs.\n\n### **Selection Process**\n\n\n Apply directly via **Pandapé / Indeed**\n\n\n Or contact **Lic. 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IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed from the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that leverage advances in information, technology, analytics, and human ingenuity to drive healthcare forward.\nWe are currently seeking professionals interested in being part of a major project with an important business partner.**Nurse for Patient Support Program****Requirements**\nAcademic degree: Technical or Bachelor’s degree in Nursing (professional license).* Required experience in government institutions: IMSS and/or INSABI. Professional internships and/or Social Service are considered.\n* Administrative process management. This position is 100% administrative, not clinical—please consider this aspect.\n* Availability to work by visiting government and/or private hospitals: 80% field / 20% administrative.\n* ***HIGH AVAILABILITY FOR TRAVEL. 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Visited areas are determined based on program needs.***\n* Availability of schedule.\n* Interest in patient and/or primary caregiver support, addressing questions and concerns.\n* Monitoring of administrative processes and pharmacovigilance.\n\n**Competencies*** Organization\n* Effective communication\n* Teamwork\n* Working under pressure\n* Patient care\n\n\nActivities:* **Visit various healthcare institutions to support all administrative procedures enabling patients to qualify and obtain approval for high-cost treatment at government and/or private hospitals.**\n* **Visit treating physicians.**\n* **Invite patients** undergoing treatment to participate in the Patient Support Program and inform them about the benefits of joining the program.\n* **Monitor patients’ treatment status** in the CRM system.\n* **Follow up with patients via telephone**, to assess their current treatment status and, if any adverse reaction to treatment is reported, escalate it to pharmacovigilance.\n* Verify that patients receive their treatments on time, per physician instructions.\n* Report completed activities to Supervisor and Call Center.\n* Enter daily patient information into the CRM system (new and existing patients).\n* Submit material requests to Call Center for physicians and patients.\n* Schedule trips outside the local area.\n* Submit biweekly or monthly work plans.\n* Submit expense reimbursement reports.\n\n**Important:*** Monday to Friday work schedule\n* **Full-time position**\n* No shift rotation\n* Work location: Guadalajara and assigned States across the Republic\n\n\nInterested candidates, please apply through this channel.\nJob type: Full time\n#LI-CES\nIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. 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Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI\\-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018\\.\n\nGoodLeap is also proud to support our award\\-winning nonprofit, GivePower, which is building and deploying life\\-saving water and clean electricity systems, changing the lives of more than 1\\.6 million people across Africa, Asia, and South America. \n\nThe Collections Specialists are responsible for contacting borrowers with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower’s delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.\n### **Essential Job Duties \\& Responsibilities:**\n\n* Outbound/Inbound calls with delinquent borrowers\n* Find solutions to help bring borrower’s loans to a current status\n* Process payments for borrowers with past due payments\n* Maintain daily, weekly, and monthly collection and metric goals\n* Remain in compliance with Goodleap’s collections policies and procedures\n\n### **Required Skills, Knowledge \\& Abilities:**\n\n* 1\\-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools\n* Excellent verbal and written communication skills\n* Prior call center experience with financial products preferred\n* Proficiency with Microsoft Office applications\n* Self\\-motivated and extremely goal\\-oriented\n* Team Player\n* Professional demeanor\n* Bilingual Spanish/English required\n\n\nCompensation: MXN $89\\.33/hour \\+ bonus **Additional Information Regarding Job Duties and Job Descriptions:** \n\nJob duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. **If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!**\n\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","price":"MXN 89/day","unit":"per day","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767521139000","seoName":"bilingual-collections-specialist","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-ojo-de-agua/cate-sales-outbound/bilingual-collections-specialist-6496270587213112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"0f1dbaa9-a8a0-46ad-ad70-2ef8fc0250f0","sid":"6544ad7b-a005-403b-8fbd-2ce4c0fa9953"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1767521139626,"categoryName":"Sales - Outbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Av. 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