BILINGUAL TECHNICAL SUPPORT AGENT

Description

Position Summary: Provide bilingual (Spanish and English) technical support to users, resolving hardware, software, and service-related issues with efficient and high-quality service. Key Highlights: 1. Bilingual technical support for users 2. Resolution of hardware and software issues 3. Efficient and high-quality service Job Posting BILINGUAL TECHNICAL SUPPORT AGENT Location: Chihuahua, Chihuahua Company: DATAMARK DE MEXICO Posted on March 19, 2026 Valid until April 19, 2026 accessible\_forward We welcome applicants with disabilities Net Monthly Salary $14,000\.00 Apply Reference Number: 21093096 Description PROVIDE TECHNICAL SUPPORT TO USERS IN SPANISH AND ENGLISH, RESOLVING ISSUES RELATED TO HARDWARE, SOFTWARE, AND SERVICES, ENSURING EFFICIENT AND HIGH-QUALITY SERVICE. Requirements * Required education level: High school or vocational training * Experience: None required for BILINGUAL TECHNICAL SUPPORT AGENT * Knowledge and tools: + OPERATING SYSTEMS (WINDOWS, MACOS). + BASIC NETWORKING (INTERNET, WIFI, VPN). + REMOTE SUPPORT TOOLS. + TICKET AND CRM MANAGEMENT. + OFFICE SUITE. * Language(s): + English \- Advanced \- Other * Skills and competencies: + Strategic planning + Work quality + Teamwork + Continuous learning + Stress tolerance + Logical-mathematical reasoning + Customer orientation + Continuous improvement + Proactivity + Adaptability to change * Candidate availability: + No travel required Schedule Monday to Friday Full-time 08:00 \- 16:00 Schedule clarification: 8:00 AM TO 4:00 PM "MORNING OR AFTERNOON SHIFT WITH ROTATING SCHEDULE AVAILABILITY Responsibilities and Activities * ESCALATION OF INCIDENTS TO HIGHER LEVELS WHEN NECESSARY. * USER SUPPORT VIA PHONE, CHAT, OR EMAIL. * DOCUMENTATION OF SOLUTIONS AND PROCEDURES. * BASIC CONFIGURATION OF EQUIPMENT AND SOFTWARE. * TICKET REGISTRATION AND TRACKING IN INTERNAL SYSTEMS. * DIAGNOSIS AND RESOLUTION OF TECHNICAL ISSUES. * SUPPORT FOR OPERATING SYSTEMS, APPLICATIONS, AND BASIC NETWORKING. The company offers * STATUTORY BENEFITS. * GROCERY VOUCHERS. * BONUSES. * Probationary employment contract Recruitment process * Recruitment process start date: March 19, 2026 * Recruitment process duration: 4 Weeks