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Talento Mexicano
Customer Experience Supervisor
This position is responsible for leading and developing our customer experience team, ensuring the delivery of exceptional service across all customer touchpoints and after-sales support. The role is essential in fostering customer satisfaction, loyalty, and operational excellence. It is responsible for retaining skilled and trained personnel within the team, ensuring that all efforts to meet customer needs strictly adhere to the Code of Ethics, Safety Standards, Lubrizol’s values, and a firm commitment to a diverse and inclusive work environment. MAIN FUNCTIONS AND RESPONSIBILITIES OF THE POSITION Lead and develop a team of customer experience representatives by establishing clear goals and expectations. Drive continuous process and capability improvements in collaboration with the Center of Excellence (COE); identify and implement enhancements aligned with process maturity objectives. Oversee daily operations to ensure timely and effective resolution of customer inquiries, complaints, and escalations. Collaborate with cross-functional teams to achieve high levels of customer satisfaction, ensuring compliance with internal and global guidelines. Coordinate, monitor, and track all customer orders, deliveries, and invoices to maintain established customer service standards. Support special projects and initiatives designed to enhance the customer experience. Provide guidance to team members to meet business objectives, including coaching, training, and development opportunities to strengthen team capabilities and engagement. Ensure adherence to the Month-End Closing Policy and maintain effective internal controls to guarantee the accuracy of order management transactions. Support the Sales & Operations Planning (SOP) and Sales & Operations Execution (SOE) processes by preparing and presenting requested Customer Experience KPIs, escalation topics, and key data to facilitate informed actions and decisions. Ensure compliance with service standards, the code of ethics, policies, and procedures through regular audits and coaching.
Mexico City
Negotiable Salary
Indeed
Display Producer
Manage production projects from start to finish, ensuring proper planning, coordination, and supervision of workshops, tracking project production across departments including carpentry, metalwork, varnishing, electrical work, vinyl application, etc.; preparation of material lists; handling and communication with suppliers. Production activities include assembly, disassembly, BTL activations, etc. Administer budgets in Macrosap, authorize and control overtime hours, justify expenses with supporting documentation, ensuring projects are delivered on time, with quality, and within budget, thereby achieving company objectives and customer satisfaction. **Job Profile:** * Education: Technical or university degree in Production, Industrial Design, Industrial Engineering, Architecture, or related field. * Experience: 2–5 years’ experience in production project management, display projects, BTL activations, and installations (preferred). * Technical Knowledge: Materials used in carpentry, painting, metalwork, acrylic, vinyl, and printing/finishing processes; ability to interpret blueprints and technical specifications; proficiency in Excel and ERP systems (mandatory). * Skills: Organization, planning and resource control; leadership and management of operational staff; negotiation with suppliers; effective communication and results orientation; problem-solving and decision-making. * Attitudes: Proactivity and adaptability; teamwork; responsibility in managing financial and material resources; tolerance for pressure. Working Hours: Mon–Fri 09:00–18:00 Sat 09:00–15:00 Employment Type: Full-time Salary: $12,000.00–$15,000.00 per month Benefits: * Option for indefinite-term contract * Company-provided mobile phone Work Location: On-site employment
Priv. de La Escuela 186, Agrícola Pantitlán, Iztacalco, 08100 Ciudad de México, CDMX, Mexico
MXN 12,000/year
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