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Job Summary: Supervise and coordinate operational activities to ensure goal achievement, productivity, quality, staff discipline, and proper process functionality. Key Highlights: 1. Key role in supervising and coordinating operational staff. 2. Focus on KPI compliance and continuous improvement. 3. Opportunity to apply leadership and conflict resolution skills. ### **Job Objective** Supervise and coordinate operational activities during the assigned shift, ensuring **goal achievement, productivity, quality, and staff discipline**, as well as proper process functionality. ### **✅ Main Responsibilities** * Supervise operational staff during the shift (attendance, performance, and discipline). * Ensure compliance with **operational KPIs** (productivity, timeliness, quality). * Coordinate the proper execution of daily activities. * Report incidents (absences, tardiness, leave requests, accidents). * Verify that staff have the necessary tools and equipment. * Enforce safety and hygiene guidelines. * Monitor shift indicators and reports. * Support staff training and feedback. * Maintain constant communication with HR and administrative departments. ### **✅ Key Performance Indicators (KPIs)** * Productivity compliance * Absenteeism rate * Staff turnover * Operational incidents * Timeliness compliance ### **✅ Requirements** * Education: Completed high school diploma (bachelor’s degree preferred) * Experience: 1–2 years in staff supervision * Knowledge of operations/logistics (preferred) * Basic Excel and reporting skills * Availability to work rotating shifts ### **✅ Competencies** * Leadership * Effective communication * Decision-making * Working under pressure * Conflict resolution * Organization ### **✅ Working Conditions** * On-site work * Rotating shifts (day/night) * Supervision of operational staff ### **✅ Ideal Profile** Proactive individual with firm yet empathetic character, results-oriented, and capable of **maintaining team control during operational pressure situations**.
