**Become our next FutureStarter** --------------------------------- Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary! **Sr Supply Chain Spec\-Log** ============================= Country/Region: MX Location: El Salto, JAL, MX, 45680 Req ID 82572 \| El Salto, Mexico, ZF Suspension Technology Guadalajara, S.A. de C.V. **Job Description** ------------------- **About the team:** ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility. We are strengthening our team with a Customer Service at our locations in El Salto. ### ### **What you can look forward to as Customer Service:** * Update demand in SAP to ensure sales terms agreed upon with assigned customers. * Monitor client inventory levels to meet internally established volumes. * Track requirements via Electronic Data Interchange (EDI), ensuring shipments on time and correctly. * Verify delivery performance and take corrective actions such as 8D or PDCA as necessary. * Maintain continuous communication with the client regarding the status of their requirements. * Update information on customer portals to keep it current and accurate (Covisint, FORD, Stellantis, BMW). * Collaborate on new projects with multidisciplinary teams to ensure proper implementation. ### **Your Profile as Customer Service:** * *3\-5 years of experience as CS in automotive OEM industry* * *Demand management and knowledge of SAP MRP for efficient planning* * *Customer negotiation and handling specific requirements (CSR) according to responsibilities.* * *Capacity vs demand analysis to ensure delivery compliance.* * *Advanced conversational English, proficiency in Excel and database management for analysis and tracking.* * *Management of customer portals and non-conforming products, ensuring up-to-date information.* * *Problem analysis and resolution (8Ds) for incident resolution. Knowledge in logistics and supply chain, including product quality* **Why to choose ZF at El Salto?:** * Benefits above the law Be part of our ZF team as Sr. Cust Service Rep\-Tech (Servicio al Cliente / Customer Service) and apply now! **What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?** -------------------------------------------------------------------------- At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility. Find out how we work at ZF: **Job Segment:** Supply Chain, Supply, SAP, ERP, Operations, Technology