Job Summary: We are seeking a Network Support Engineer to monitor and resolve network incidents, prepare security reports, and coordinate infrastructure updates within an enterprise networking environment. Key Highlights: 1. You will be part of an organization recognized as a Great Place to Work. 2. You will work with enterprise-class networking technologies. 3. Opportunity for growth in a high-level technological environment. **Urgent Opening | Network Support Engineer (On-site – Polanco)** We are looking for a **Network Support Engineer** to join immediately a strategic project. You will be part of an organization recognized as a **Great Place to Work**, working with enterprise-class networking technologies. **Location:** On-site – Polanco, CDMX Main Responsibilities: * Monitoring, handling, and resolving **network incidents and requests (Enterprise, Wireless, and VDC)**. * Preparing **weekly security reports**. * Supporting **documentation of processes, manuals, and operational guides**. * **Coordinating changes, patches, and infrastructure updates**. * Ensuring **customer SLA compliance**. * **Escalating and tracking cases with vendors**. Requirements: * Experience in **enterprise network support (Routing, Switching, Wireless)**. * Experience in **incident management and support for critical infrastructure**. * Cisco Certified Network Associate (CCNA) certification or higher is desirable. **Immediate hiring position.** If networking excites you and you want to grow in a high-level technological environment, **apply now or share with your network** Salary: $12,000.00 - $16,000.00 per month Benefits: * Educational support * Major medical expense insurance * Life insurance * Grocery vouchers License/Certification: * CCNA (Desirable) Work Location: On-site employment