Position Summary: Customer Service Coordinator to ensure customer satisfaction through housing quality management, title transfer processes, warranties, and leading the customer service team. Key Highlights: 1. Team leadership and customer experience improvement 2. Conflict resolution and negotiation with contractors 3. End-to-end housing process management and customer service INDE México, a real estate developer with presence in Jalisco and Los Cabos, is seeking a **CUSTOMER SERVICE COORDINATOR**. **Position Objective:** Ensure achievement of objectives in the customer service area; enhance customer experience by monitoring and controlling housing conditions, ensuring quality and compliance in title transfer, delivery, and maintenance warranty processes; lead the customer service team and maintain a positive work environment. **SPECIFIC OBJECTIVES** * Verify and confirm compliance with housing conditions upon handover from construction. * Ensure compliance with title transfer and housing delivery processes. * Secondary-level customer support. * Conflict resolution and mediation. * Negotiation with contractors. * Review, analysis of metrics, and objective attainment. * Strategies to maintain a positive work environment. **FUNCTIONS AND RESPONSIBILITIES** Site visits to developments. Identify and resolve issues delaying customer service. Immediately resolve situations that may negatively impact condominium residents’ experience. Collaborate with condominium administration to ensure an appropriate environment. KPI achievement progress tracking. Reporting on deliveries and warranty progress. Engagement with customers having special requirements. **SKILLS** Customer service. Organization and planning. Problem solving. Effective communication / Leadership. Teamwork. Proactive / Self-motivated. **KNOWLEDGE** · Customer service. · Organization and planning. · Problem solving. · Effective communication. · Teamwork. **POSITION PROFILE** Bachelor’s degree preferred in Administration or related field. 2 years of verifiable experience in this role. Focus on customer service and property management. ERP system proficiency; Enkontrol preferred. Organizational skills and conflict management. Proactive, empathetic, solution-oriented. Frustration tolerance, sense of urgency, personnel management. Employment type: Full-time Salary: $18,000.00 per month Work location: On-site employment