**DESCRIPTION** --------------- Location: Carretera Guadalajara \- El Salto vía El Verde 2004, Col, Jardines del Country, El Salto, Jalisco, Mexico, Salary: $15,963\.84 MXN Monthly plus benefits above legal requirements. Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Shipping and Delivery Support (SDS) team is a key part of achieving that goal. Going the extra mile for our customers is where we get our energy from, and that’s why you’ll find we approach things differently here. We won’t ask you to read from a script or memorize dialogues. Instead, we’ll provide you with the training needed to solve our customers’ issues. You’ll bring your unique personality to every conversation, delivering the exceptional support experience our customers love. \#AmazonMexico Key job responsibilities What will you do as a Customer Service Associate? As an Amazon SDS associate, you will: * Be the first point of contact for customers in Mexico * Ensure successful deliveries by supporting customers, drivers, carriers, and delivery service partners * Handle customer inquiries through multiple channels (phone, chat, and email) in Spanish You will use various tools to: * Review and implement real-time solutions * Facilitate information flow among delivery stakeholders * Communicate effectively with customers You will gather information to prevent potential issues affecting: * The customer experience * Delivery performance A day in the life Schedule and working conditions: 1\.\- Workweek: 40 hours per week 5 working days, 8 hours per day 2\.\- Customer service hours: From Sunday to Monday From 10:00 to 19:00 3\.\- Shifts: Day shifts Varied within service hours Assigned according to customer needs 4\.\- Required flexibility: Availability to work different shift patterns Ability to work on national holidays (with compensation as per law) 5\.\- Scheduling: Your specific schedule will be confirmed close to your start date Note: This role requires adaptability to meet our customers’ changing demands.**BASIC QUALIFICATIONS** ------------------------ * Minimum age: 18 years * Legal permission to work in Mexico * High school diploma (Bachelor's degree is acceptable) * Official identification * Reside in Guadalajara city or its metropolitan area * Strong communication skills in Spanish (written and spoken fluency) * Availability to work varied shifts from Monday to Sunday within service hours from 10:00 to 19:00 * Willingness and ability to work rotating shifts (i.e., early, late, night, weekends, and overtime as needed) **PREFERRED QUALIFICATIONS** ---------------------------- * Advanced English * Previous customer service experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.