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You’ll bring your unique personality to every conversation, delivering the exceptional support experience our customers love.\n \n\n \n\n\\#AmazonMexico \n\n \n\nKey job responsibilities \n\nWhat will you do as a Customer Service Associate? \n\n \n\nAs an Amazon SDS associate, you will: \n\n \n\n* Be the first point of contact for customers in Mexico\n* Ensure successful deliveries by supporting customers, drivers, carriers, and delivery service partners\n* Handle customer inquiries through multiple channels (phone, chat, and email) in Spanish\n\n\n \n\nYou will use various tools to: \n\n* Review and implement real-time solutions\n* Facilitate information flow among delivery stakeholders\n* Communicate effectively with customers\n\n \n\nYou will gather information to prevent potential issues affecting: \n\n* The customer experience\n* Delivery performance\n\n \n\nA day in the life \n\nSchedule and working conditions: \n\n \n\n1\\.\\- Workweek: \n\n40 hours per week \n\n5 working days, 8 hours per day \n\n \n\n2\\.\\- Customer service hours: \n\nFrom Sunday to Monday \n\nFrom 10:00 to 19:00 \n\n \n\n3\\.\\- Shifts: \n\nDay shifts \n\nVaried within service hours \n\nAssigned according to customer needs \n\n \n\n4\\.\\- Required flexibility: \n\nAvailability to work different shift patterns \n\nAbility to work on national holidays (with compensation as per law) \n\n \n\n5\\.\\- Scheduling: \n\nYour specific schedule will be confirmed close to your start date \n\n \n\nNote: This role requires adaptability to meet our customers’ changing demands.**BASIC QUALIFICATIONS**\n------------------------\n\n* Minimum age: 18 years\n* Legal permission to work in Mexico\n* High school diploma (Bachelor's degree is acceptable)\n* Official identification\n* Reside in Guadalajara city or its metropolitan area\n* Strong communication skills in Spanish (written and spoken fluency)\n* Availability to work varied shifts from Monday to Sunday within service hours from 10:00 to 19:00\n* Willingness and ability to work rotating shifts (i.e., early, late, night, weekends, and overtime as needed)\n\n**PREFERRED QUALIFICATIONS**\n----------------------------\n\n* Advanced English\n* Previous customer service experience\n\n \n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\\-we\\-hire/accommodations for more information. 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