Description
Job Summary:
Supervise service and customer care levels at the office, participating in personalized customer service to monitor results.
Key Responsibilities:
1. Supervision of service and customer care
2. Personalized customer service
3. Monitoring of results (portfolio, customers, recovery)
SUPERVISE THE SERVICE AND CUSTOMER CARE LEVELS PROVIDED AT THE OFFICE, PARTICIPATING IN PERSONALIZED CUSTOMER SERVICE IN ACCORDANCE WITH THE BRANCH MANAGER'S WORK PLAN, IN ORDER TO MONITOR RESULTS (PORTFOLIO, CUSTOMERS, RECOVERY)