Operational Administration Manager

Description

Position Summary: We are seeking an Operational Administration Manager to ensure operational and administrative management of branches, supervising staff, sales, and processes, and guaranteeing objective achievement. Key Highlights: 1. Resolving role with autonomy in decision-making and incident handling. 2. Staff supervision and operational quality management. 3. Conflict management and negotiation, with constant communication with supervisors. **Talent-E Consulting seeks an Operational Administration Manager in Central - Oaxaca de Juárez, Oaxaca** --------------------------------------------------------------------------------------------------------- Position Objective Ensure proper operational and administrative management of branches in Oaxaca and Puebla, supervising staff, sales, and general processes, ensuring objective achievement and correct information flow to the General Management. The candidate must be decisive, possess sound judgment, and be capable of making autonomous decisions and handling incidents without requiring constant supervision. Offered: Monthly salary ranging from $15,000.00 to $17,000.00, depending on experience. Opportunity for salary increases based on performance. Statutory benefits after the training period. Training for performing the position. Requirements: Bachelor’s degree in Administration, Accounting, or related field (student or graduate). Experience: 2 years in coordination, personnel management, and/or operations roles. Knowledge of: Computers, Office software suite, digital storage (OneDrive, Dropbox, etc.), ERP system (Microsip), basic interview and hiring process, pre-payroll, personnel administration, and operational quality management. Skills: Leadership, organization, operational supervision, responsibility, effective communication, proactivity, analytical ability, decision-making, conflict management and negotiation, operational planning and coordination, attention to detail, and time management. Availability to work Monday through Saturday, from 09:30 to 19:30, with Sunday off. Responsibilities: You will be responsible for daily validation of branch sales data located in Oaxaca and Puebla, ensuring timely delivery of commercial and financial reports. You will complete and update Excel records related to daily financial transactions, deposits, and sales. Additionally, you will manage staff attendance incidents, supervise operational quality across various departments to verify compliance with KPIs and bonuses, and follow up on recruitment and hiring processes—including drafting, delivering, and safeguarding employment contracts. You will also handle personnel data entry and updates in both regional databases, monitor attendance of private security staff, and request merchandise loss reports from the relevant department. You will mediate and resolve internal conflicts between operational and administrative staff, as well as address sensitive customer situations by providing effective solutions. Furthermore, you will support warehouse operations, customer service, administration, and operational quality, maintaining constant communication and supervision over 17 supervisors distributed across branches in Oaxaca and Puebla; for Puebla branches, monitoring and coordination will be conducted remotely with zone supervisors, without requiring travel. Weekly, you will perform cashier user activations, deactivations, and reviews in the Microsip system, as well as assemble and maintain physical personnel files. You will manage documentation related to banking terminals and banks—including TBB procedures—and administer biometric data enrollments and deletions in time clocks. You will also plan weekly staff schedules, assign appropriate days off, manage resignation records, and draft employment contracts. As part of your duties, you will conduct in-person inspections of various branches in Oaxaca using the company-provided official vehicle, while Puebla branches will be supervised remotely via communication and follow-up with responsible personnel at each unit. Biweekly, you will coordinate with the accounting department to review staff attendance, absences, and incidents for pre-payroll preparation, review general deductions, assign applicable bonuses, and verify outstanding balances related to special loans for payroll application. Monthly, you will track payment calendars for utilities such as electricity, water, security services, and water trucks, ensuring timely fulfillment of all obligations according to established deadlines. Work Location: Central, Oaxaca de Juárez, Oax. **Desired Education Level:** Higher Education – Graduate **Desired Experience Level:** Mid-Level **Departmental Function:** Human Resources **Industry:** Wholesale Trade / Wholesaler **Skills:** * Effective Communication * Goal-Oriented Work * Honesty * Time Management * Empathy and Responsibility *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6a0f70ad5200005200c61068&source=indeed*