Description
We are seeking a professional with a positive attitude, empathy, and a service-oriented vocation to work in the Customer Service area. Your mission will be to deliver a satisfactory customer experience through effective handling of requests, complaints, and general information.
Key Responsibilities:
* Respond to inquiries, complaints, and requests via various channels (phone, email, chat, etc.).
* Provide clear and accurate information about products or services.
* Record and track cases in internal systems.
* Escalate critical situations according to established protocols.
* Collaborate with other teams to improve the customer experience.
Additional Requirements:
* Communication and conflict resolution skills.
* Proficiency in office software and CRM tools.
* Attention to detail and service orientation.