We are seeking a **JUNIOR NETWORK SUPPORT ENGINEER** **REQUIREMENTS** * **Education**: Degree in Systems Engineering, Information Technology Engineering, Computer Science Engineering, Networking and Telecommunications Engineering, or related field. **DEGREE MANDATORY.** * **Experience** in ***CISCO IOS XE***, ***CISCO CALL MANAGER***, ***CISCO UNITY***, or ***WEBEX CALLING*** environments. * **Experience**: 2 years or more in IT support. * **Verifiable experience** managing personnel. * Familiarity with remote desktop applications and technical support software. * **Mandatory**: **CISCO CCNA** certification. * Technical English (reading and writing), verifiable. * Availability for flexible scheduling and rotating shifts, including nights and weekends. * **Desirable**: Conversational English, CCNP certification, and ITIL methodologies. **MAIN RESPONSIBILITIES** * Management of the team assigned to the contract (client). * Advanced management and resolution of incidents escalated from NOC 1. * Administration of support tickets, documentation of activities, changes, and failures. * Coordination and leadership of teams, clients, and vendors for issue resolution. * Identification and Tier-2 fault diagnosis. * Change management. * Technical-administrative reporting and documentation. * Supervision, monitoring, and administration of the network; execution of network and system reviews and preventive maintenance. * Asset and inventory management (CMDB). * Periodic KMS updates. * On-site assistance to clients. **WE OFFER** * Monthly salary based on verifiable experience and knowledge. * Technical equipment: laptop with peripherals, and other electronic equipment relevant to the position. * Career growth and development plan. * **Onsite work in Cuauhtémoc Borough, CDMX.** Employment type: Full-time Salary: $17,000.00 MXN per month Application question(s): * Which Cisco environments and technologies have you worked with? * How many years of experience do you have as a Junior Support Engineer? Work location: Onsite employment