After-Sales Engineer

Description

Job Summary: We are seeking a professional to join our after-sales team, focused on timely customer support, incident tracking, and management of warranties and spare parts to ensure a positive customer experience. Key Highlights: 1. Participation in a strategic after-sales service area. 2. Development of experience in incident analysis and after-sales reporting. 3. Opportunity to work with customers, distributors, and technical staff. Yadea is the world leader in two-wheeled electric vehicles and has ranked #1 in global sales for nine consecutive years. We are looking for a candidate to join our **after-sales** team, with a focus on timely customer support, incident tracking, and proper management of warranties and spare parts. This role is critical to ensuring a positive post-purchase experience, resolving issues quickly, and providing valuable insights to improve product and service quality. ### ### **Job Offer:** * Participation in a strategic **after-sales service** area. * Direct management of **warranties, spare parts, and service orders**. * Opportunity to work with customers, distributors, and technical staff. * Tracking of real cases impacting **customer satisfaction**. * Development of experience in **incident analysis** and after-sales reporting. * Employment terms and conditions to be detailed during the selection process. ### **Requirements:** * **University degree or higher**. * **At least 1 year of experience** in roles related to after-sales, technical service, warranties, or customer support. * **Prior experience** in electric vehicles, motorcycles, or home appliances is desirable. * **Knowledge of warranty policies** and spare parts handling. * **Experience managing service order tracking** and case control. * **Ability to prepare reports** and monitor key performance indicators. * **Clear communication skills** with customers, distributors, and technicians. * **Organizational skills and attention to detail** for recordkeeping and information management. ### **Responsibilities:** * **Register and classify** issues reported by customers. * Create after-sales service orders and track their progress. * **Respond to inquiries** via phone, WhatsApp, email, or internal systems. * Conduct preliminary assessment of case responsibility. * Assign incidents to regional engineers or technicians. * Track resolution within the established timeframe. * Coordinate shipment, return, and updating of **spare parts**. * **Register and update daily** cases, spare parts receipts, and dispatches. * Prepare weekly reports and support monthly analysis. * Conduct post-repair or spare-part-delivery customer satisfaction follow-ups. * Manage complaints and escalate critical cases promptly. * Guide distributors in correctly completing service request forms. * Apply warranty policies and register non-qualifying cases. **If you meet the profile and are interested in joining a team focused on service, control, and continuous improvement, apply through this channel.** Yadea Mexico is an equal opportunity employer committed to transparent recruitment and selection processes without discrimination based on ethnic or national origin, gender, age, social status, health condition, religion, immigration status, opinions, sexual preferences, marital status, political stance, gender identity, disability, or any other biological, social, or cultural distinction between women and men.