Software Technical Support

Description

Job Summary: A growing company is seeking a Software Technical Support specialist to provide user support, resolve system incidents, manage tickets, and document cases. Key Responsibilities: 1. Software incident diagnosis and resolution 2. System installation and configuration 3. Training delivery A growing company is seeking **Software Technical Support** to provide user support and resolve system incidents. Requirements * Education: Technical or Bachelor's degree in Systems, Computer Science, or related field * 6 months to 2 years of experience in technical support / help desk * Proficiency in Windows, Windows Server, SQL Server, and remote support * Experience with remote connections via Microsoft Teams, GoToAssist, TeamViewer, and AnyDesk * Experience in virtualization with Hyper\-V and VMware * Willingness to travel every 2 months to Chihuahua, Ciudad Juárez, Monterrey, Tijuana, or Mexicali. * **Desirable**: virtualization, .NET, APIs, databases, Access, ASP.Net Core MVC, HTML with scripts (JavaScript), and MQTT knowledge. Responsibilities * Ticket management and tracking * Phone support and remote assistance * Software incident diagnosis and resolution * System installation and configuration * Delivery of in-person and remote training * Case documentation, manuals, and reports * Escalation of complex incidents **We Offer** * Gross monthly salary of **$12,000 to $14,000** * Full statutory benefits * Course commissions (average $80 USD for remote courses and $300 USD for on-site courses) * Early Friday dismissal * Working hours: Mon–Thu 8:00–17:30 \| Fri 8:00–16:00 * 100% covered travel expenses when required **Apply through this channel.** Employment type: Full-time, indefinite term Salary: $14,000\.00 per month Work location: On-site employment