**What success looks like in this role:** We are currently in the outreach and recruitment phase for an upcoming project, which will offer job opportunities across multiple regions, including Mexico City, Guadalajara, Monterrey, and northern and southern areas. * Provide comprehensive field engineering support to designated customers, managing installation, maintenance, and incident resolution activities. * Fully manage on-site service activities, ensuring operational quality and customer satisfaction. * Perform advanced maintenance tasks and low-complexity installations according to client guidelines. * Provide technical feedback on equipment, systems, and processes, contributing to continuous service improvement. * Utilize advanced technical tools and knowledge to resolve complex issues and perform scheduled installations. * Identify and resolve systemic issues within the support team. * Provide technical support and mentorship to other team members, promoting collaboration and knowledge sharing. * Contribute to technical documentation and reporting to improve customer service metrics. * Monitor technical and process-related issues, proactively reporting improvement opportunities to management or the team. **You will be successful in this role if you have:** Education: * Completed or ongoing Bachelor’s degree or Engineering in a related field (Computer Science, Information Technology, Networking, Electronics, or similar). Alternatively, candidates with completed high school and solid experience in technical support or field engineering may be considered. Experience: * Minimum of 2 to 4 years of experience in advanced technical support, technological infrastructure maintenance, or servicing large-scale enterprise clients. Technical Skills: * Advanced knowledge of hardware, software, LAN/WAN networks, and operating systems. * Experience in diagnosing and resolving complex problems. * Proficiency with monitoring and incident management tools. * Ability to document technical processes and generate service reports. Other Requirements: * Availability for constant travel between different locations or client sites according to the assigned coverage area. * Focus on service quality, technical leadership, and collaborative work. * Proactive, analytical, and results-oriented attitude. **\#LI\-AO1** Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888\-560\-1782 (Prompt 4\). US job seekers can find more information about Unisys’ EEO commitment here .