**Location:** MONTERREY, Nuevo León, MX **Category:** Administration **Requisition ID:** 118734 **TRANSACTIONAL BANKING SERVICE MANAGER (MONTERREY, NUEVO LEÓN)** At Banorte, we seek unique, strong, and extraordinary talent that drives the transformation and innovation of the country, becoming a great ally to grow stronger with Mexico. We are convinced that the combination of solidarity, innovation, respect, loyalty, and responsibility is the perfect formula to become the best team in the financial sector. **Position Objective:** Responsible for post-sale service in transactional banking, serving our clients from Corporate Banking, Commercial Banking, and Federal Government sectors, with the purpose of retaining and maintaining the current client portfolio or attracting new clients. Every day you will face new and interesting challenges within your role, in which you will be responsible for: * Attending and advising clients regarding service requirements or issues, providing an additional support channel. * Following up on client requests or inquiries to keep them informed about the status of each procedure. * Periodically visiting clients to present service model results, volumes, and frequent operational activity. * Preparing and collecting the necessary forms to handle client requests, initiating and resolving their inquiries. **Requirements:** * Professional background: Business Administration, Marketing, Engineering (graduated or in the process of graduation) * Years of experience: 3 years * Areas of experience: Service and operations, call center, and sales * Required knowledge: Basic Finance, Banking Products * Languages: N/A * Competencies: Customer Focus, Wealth Sales, Corporate Sales, or Government Relations * Travel availability: Yes * Relocation availability: Not applicable At Banorte, we operate under a principle of equal opportunity. Therefore, we do not discriminate based on age, ethnicity, nationality, gender, sexual orientation, marital status, social condition, health status, religious beliefs, political doctrine, or disability.