Description
Job Summary:
We are seeking a bilingual professional for customer service, responsible for managing customer interactions, following up on requests, and maintaining accurate information, ensuring courteous and professional service.
Key Highlights:
1. Minimum 6 months of experience in Customer Service.
2. Strong verbal skills and effective communication.
3. Service-oriented attitude and ability to work in a team.
**Requirements**
* Age: 23 to 45 years old
* Minimum education: High school diploma or related field
* Bilingual
* Minimum 6 months of experience in Customer Service.
* Strong verbal skills and effective communication.
* Results-oriented with problem-solving skills.
* Basic computer proficiency.
* Service-oriented attitude and ability to work in a team.
**Responsibilities**
* Handle customer calls, emails, and/or messages.
* Follow up on requests, complaints, or clarifications.
* Record and update information in internal systems.
* Escalate incidents to the appropriate departments.
* Ensure courteous, professional, and customer-focused interactions.
Work location: On-site employment