Bilingual Logistics Operations Coordinator

Description

Job Summary: Coordinate the efficient operational performance of assigned accounts, ensuring on-time deliveries and meeting customer service expectations. Key Highlights: 1. Monitoring and addressing customers' operational needs 2. Managing documentation and shipment status 3. Resolving issues and communicating with customers **JOB PURPOSE** Coordinate efficient operations for assigned accounts, updating box statuses timely and accurately, ensuring all shipments are delivered on time, and fulfilling customer service expectations. **KEY RESPONSIBILITIES** 1\. Monitor emails, customer groups, and carriers. 2\. Address customers' operational needs promptly and effectively. 3\. Receive and review documents submitted by the customer (CCP, Lay\-Out, DODA, ENTRY, BOL, and POD). 4\. Request status updates for units collecting customer goods from various warehouses. 5\. Ensure unit availability with carriers to meet customer demand. 6\. Email requested reports to the customer. 7\. Update empty and loaded boxes in the system. 8\. Place orders after verifying all data entries for accuracy. 9\. Update statuses and capture data across various customer platforms. 10\. Enter data for assigned units into the system. 11\. Ensure efficient and productive use of owned containers. 12\. Prepare instruction letters and verify their presence in the system. 13\. Update internal reports and track internal operational KPIs. 14\. Close shipments and verify that proof-of-delivery (POD) documents are uploaded to the system. 15\. Request appointment dates and enter customer-provided appointments into the system. 16\. Request cross-border documentation from the customs broker or U.S. broker, upload them to the system (BOL, DODA, and ENTRY), and request corrections if required. 17\. Notify customers in case of theft, accidents, or cargo delays, and resolve the situation. 18\. Maintain a shift handover delivery log. 19\. Forward orders for carrier payment and customer billing. 20\. Propose effective solutions for ongoing operational processes. **Requirements** 21 years of age or older. English proficiency: 70%–80% (written and spoken preferred). Technical diploma, Engineering degree, or Bachelor’s degree (preferred). 1–2 years of experience in a similar role (preferred). Occasionally, visa is desirable. **Knowledge:** · MS Office proficiency (Intermediate). · Knowledge of logistics, customs, and transportation processes. · Knowledge of KPIs (Optional). · Customer-oriented operational focus. **Skills:** · Written and verbal communication skills. · Adherence to standards and procedures. · Work availability (shift rotation and overtime). · Effective communication with customers and internal staff. · Analytical and problem-solving abilities. · Strong sense of responsibility. · Planning and time management skills. · Self-direction. · Task prioritization. **Desired Competencies:** · Learning agility. · Adaptability to change. · Attention to detail. · Proactivity and continuous improvement mindset. · Teamwork. · Self-discipline. Employment Type: Indefinite-term position Salary: $20,000\.00 \- $25,000\.00 per month Benefits: * Company parking Application Question(s): * Most recent salary * Salary expectation * Which of the following shifts interests you? First Shift: 8:00 am\- 17:30 pm Second Shift: 17:00 pm\- 01:00 am Third Shift: 01:00 am\- 08:00 am Work Location: On-site employment