Customer Service

Description

Job Summary: Customer service coordinator responsible for managing cargo status, resolving incidents, tracking cases, and coordinating with other departments to ensure customer satisfaction. Key Responsibilities: 1. Incident and transportation problem resolution 2. Interdepartmental coordination for effective solutions 3. Empathetic and detailed customer service * Provide customers with information regarding the status of their shipments (location, estimated delivery times, potential delays). * Resolve incidents, complaints, or issues related to transportation, delivery, or services provided, always seeking practical and satisfactory solutions. * Conduct timely follow-up on open cases, ensuring each customer remains informed and that their requests are addressed within agreed timeframes. * Coordinate with other company departments such as logistics, operations, traffic, or administration to resolve issues requiring intervention from those departments. * Communicate clearly, both orally and in writing. * Demonstrate empathy, patience, and strong conflict-resolution skills when handling dissatisfied customers. * Attention to detail: verify cargo data, routes, timelines, and shipment statuses. * Basic knowledge of transportation/logistics is highly beneficial (understanding terminology, operational workflows, etc.). * Technical skills: ability to operate tracking systems and cargo monitoring platforms. * Education: minimum high school diploma; preferably studies in logistics, administration, or related fields. Employment Type: Full-time Salary: $3,500\.00 per week Benefits: * Grocery vouchers Work Location: On-site employment