We are a **specialized company** providing automation solutions for the Steel Industry, with projects in various states of Mexico and in the United States. We are currently looking for a person to fill the position of **Help Desk** to join our team! **Required Experience:** * First-level support for enterprise systems * Handling and follow-up of calls * Ticket management, creation, tracking, and closure * Immediate response to problems or contingencies * Monitoring lines using scripts * Mandatory experience with operating systems (Linux and Windows) * Basic knowledge of systems (commands, remote connections) * SQL Server database queries * Good communication skills * Basic to intermediate English **Education:** * Technical degree or Engineering **Location:** * San Nicolas de los Garza, N.L **If you meet the profile, apply now and collaborate on high-impact projects in the steel industry!** Job type: Full-time Salary: $10,000.00 \- $13,000.00 per month Workplace: On-site