Requirements: * We are looking for a **Second-Level Support Engineer** to join our team and ensure the operation of our digital eCommerce channels. **Requirements:** * Proven experience in technical support for eCommerce applications (VTEX is essential). * Solid knowledge of HTML, CSS, JavaScript, Node.js, React.js. * Experience in DNS configuration, hosting, and SSL certificates. * Proficiency with **AWS** (Lambda, S3, API Gateway, CloudWatch). * Knowledge of databases (MySQL, SQL Server). * Intermediate-to-advanced English (for documentation and support) \* * **Position Details:** * **Department:** Technology / eCommerce Support * **Work Model:** Hybrid (remote \+ office in Monterrey, N.L.) * **Position Type:** Full-time * **Salary:** $1\.00 – $2\.00 MXN per month (to be determined based on experience) **Work Location:** Monterrey, N.L. (hybrid model). Position type: Full-time Salary: Starting at $25,000\.00 per month Work location: On-site employment