**The Accounts Receivable Collections Analyst is based on Nuevo Laredo, Tamaulipas, México.** Robertshaw is a private equity\-owned global design, engineering, and manufacturing company selling product solutions to the appliance, automotive, and HVAC industries. We are an industry leader in advanced flow control components and systems for water, gas, and other fluids to help build extraordinary products that improve safety, comfort, health, and happiness. When you join Robertshaw, you are joining a company with over 125 years of experience and a global team with a focus on innovation. **Main responsibilities** * AR Collection Analyst will contact a portfolio of customers via email and phone calls to ensure we receive timely payments. * Works with customers continuously to ensure payment according to assigned Terms. * Organizes and prioritizes accounts by highest dollar value of past due balances to make the most positive impact on weekly past due goals. * Adhere to an established “Collection Escalation process” to address aging Past due balances. * Inform AR Lead / AR Manager accordingly of high\-risk account cases as soon as possible. * Perform account reconciliation and research to detect discrepancies in pricing, unapplied credits, quantity disputes or payment misapplications. * Update reason codes to open invoices, deductions and unapplied cash with the appropriate “reason code” in Plex system. * Proactively contacts internal and external contacts on all types of disputes (price, unapplied cash, open credits and more). * Record detailed collection notes of status and outlines planned next action steps. * Recommend for Credit hold or limit changes with caution by reaching AR manager first. * Initiate meetings with Customers and/or Internal departments (cash, sales, customer service) to get root cause of issue and resolve quickly. * Participates weekly collection review meetings with AR Manager to address portfolio past due status. * Remains knowledgeable about internal AR policy on credit limit, terms and Customer master data. * Submits write off, offsets, refunds and other types of requests for approval and processing. * Maintains accurate information on the customer record to facilitate contact and collections. * Becomes familiar with the company’s AR deliverables and goals as well as all systems and procedures necessary to manage the customer accounts. * Keeps informed of important stakeholders, dept policies, trainings and company contact structure to navigate fast for best results. * Actively participates in all meetings and training as assigned. * Team player who is committed to growth and continuous sharing and learning. * Support team projects and displays positive attitude. * Use discretion and exercises extreme caution when handling any customer data when communicating in emails, chat, or calls. * Assist with various AR related and Customer master data projects as assigned by management. **Qualifications** * Over 3 years of experience in Business collections experience in manufacturing setting. * Excellent written and verbal communication skills in English. * Advanced MS Excel skills in business setting when creating reports (VLOOKUP, Pivot, create Tables, formatting) * Previous experience working in customer billing portals. * Prior experience working in partially remote setting and diverse teams. * Experience with Plex is a plus. * Excellent analytical, problem\-solving, and organizational skills. * Strong communication and collaboration abilities. **Education** Bachelor’s degree in Accounting, Business Administration, Finance, Economics, International Business or related field.