Operational Manager

Description

Job Summary: Ensure the management of transportation sector procedures contracted by associates, guaranteeing the functionality of systems and processes. Key Responsibilities: 1. Provide direct customer support and resolve inquiries regarding procedures and systems. 2. Identify business opportunities and follow up with potential customers. 3. Design rapid solutions in response to procedure rejections or delays. **Job Objective** This is a full-time position in Nuevo Laredo, Tamaulipas, focused on ensuring the proper management of transportation sector procedures contracted by associates, while guaranteeing the functionality of the systems and processes required for their execution. **Skills** * Customer Service: Provide direct customer support, resolving inquiries regarding procedures and platform service systems. * Sales: Identify business opportunities related to platforms and systems; follow up with potential customers until closure. Basic CRM knowledge required. * Data Analysis and Management: Generate reports to monitor system performance and support decision-making. * Attention to Detail: Thoroughly review documents before submission to prevent errors that delay approval. Maintain accurate and up-to-date records for each procedure. * Problem Solving: Design rapid solutions in response to procedure rejections or delays. Coordinate with various departments (CBP, Customers, Developers) to resolve incidents. * Communication Skills: Draft clear and precise reports for executives and authorities. Explain regulatory requirements to operational staff in a simple and practical manner. Negotiate with authorities and customers while maintaining a professional and assertive stance. * Organizational Skills: Prioritize tasks based on urgency and relevance. Manage multiple procedures simultaneously without losing track of details. Plan, follow up, and organize procedures efficiently and punctually. * Computer Software Proficiency: Use tools such as Excel, Access, or specialized software for document management and data analysis. Salary: $15,000\.00 \- $17,000\.00 per month Benefits: * Flexible working hours Workplace: On-site employment