Bilingual Technical Support

Description

Summary: Join a global project providing technical support, resolving issues, managing equipment, and ensuring optimal system performance for a prestigious hotel chain. Highlights: 1. Serve as the first point of contact for technical issues 2. Install, configure, and maintain hardware and software 3. Provide technical assistance for official events and meetings **Are you passionate about technology and customer service?** Join a global project providing technical support to a prestigious hotel chain with a presence across the Americas and the Caribbean. You’ll work on\-site in Cancún, delivering local and remote support to multiple countries in both Spanish and English. **What you’ll do** * Serve as the first point of contact for internal and external users, resolving technical issues quickly and effectively. * Install and configure computers, IP and traditional phones, printers, and other devices acquired by the company. * Manage the inventory of equipment, including those in use, under review, or in maintenance. * Install and configure hardware and software according to the organization’s technology platform. * Provide user support for software and hardware, as well as technical assistance for official events and meetings. * Perform preventive and corrective maintenance on hardware, software, and printers. * Handle tickets generated in ServiceNow, ensuring timely and well\-documented responses. * Protect the integrity of information and equipment by applying preventive measures to reduce risks. * Maintain computers, servers, and office communication systems in optimal condition. * Prepare and assign equipment to new hires, both nationally and internationally, documenting all deliveries. * Comply with PCI standards and log any changes to certified equipment. **What we’re looking for** * Advanced conversational English (exam and interview with the client). * Previous experience in Level 1 technical support (on\-site and remote). * Familiarity with remote access tools (AnyDesk or similar).Basic knowledge of Active Directory. * Excellent attitude, service orientation, and teamwork skills. * Reside in Cancún or be willing to relocate.. * Only people who live in Cancún (Municipio Benito Juárez, Quintana Roo). **What we offer** * 2\-year project with the possibility of being hired directly by the hotel based on performance. * Competitive salary based on experience. * Weekly transportation bonus: $1,000 MXN. * Monthly attendance bonus: $900 MXN. * Benefits as per Mexican law * Professional, multicultural, high\-level work environment. Tipo de puesto: Tiempo completo Sueldo: $13,000\.00 al mes Lugar de trabajo: Empleo presencial