ISP Network Support Engineer

Description

**ISP Network Support Engineer (BGP, MikroTik, Peplink, SD\-WAN \& Wireless Infrastructure)****Full\-Time \| Remote \| U.S. Hours** **About the Role** We’re hiring a technically strong and proactive **ISP Network Support Engineer** to support customer\-facing troubleshooting and production network operations across a growing multi\-WAN ISP environment. This is not a basic helpdesk role. You’ll work directly with: * Live ISP infrastructure * Multi\-WAN \& SD\-WAN environments * Wireless backhaul systems * Routing \& failover operations * Bonded WAN connections * Enterprise\-grade networking hardware You’ll troubleshoot complex connectivity issues, configure production\-grade networking equipment, and help maintain high\-availability systems across: * Fiber * Fixed wireless * Bonded WAN * Starlink * SD\-WAN deployments This role is ideal for someone with real\-world ISP, WISP, FTTH, or MSP experience who enjoys solving network problems inside live production environments. **What You’ll Own****Customer Support \& Network Troubleshooting*** Respond to customer issues involving: * + Connectivity problems + Latency + Packet loss + VoIP quality + Routing instability * Troubleshoot: * + Bonded WAN links + SD\-WAN failover + Wireless backhaul systems + VLAN segmentation + VPN connectivity * Support: * + Routers + Firewalls + Customer Premise Equipment (CPE) * Document: * + Troubleshooting steps + Root cause analysis + Configuration changes * Participate in rotating after\-hours emergency support (1 week/month) * Consult with business customers regarding: * + Redundancy + Failover strategies + Network optimization **ISP Network Operations \& Infrastructure*** Monitor and maintain: * + Wireless backhaul systems + Edge routing devices + Bonded WAN infrastructure + Core ISP services * Provision and configure: * + Routers + VLANs + Firewall rules + QoS policies + VPNs * Troubleshoot: * + BGP + OSPF + Failover events + Routing loops + WAN instability * Configure and maintain: * + MikroTik RouterOS + Peplink SpeedFusion + InControl2 * Support: * + Tower deployments + Infrastructure expansion + Backhaul upgrades * Maintain: * + Configuration backups + Firmware updates + Network hardening + IP documentation + Network diagrams **Technical Environment****SD\-WAN \& Link Bonding*** Peplink * SpeedFusion * InControl2 * Starlink * 5G \& terrestrial bonding **Fixed Wireless Networks*** Cambium * Ubiquiti * PTP/PMP deployments **Backhaul Infrastructure*** Siklu (mmWave) * Aviat * High\-capacity wireless transport **Enterprise Wi\-Fi*** Cambium cnMaestro * UniFi **Routing \& Networking*** MikroTik RouterOS * BGP * OSPF * VLAN segmentation * NAT * QoS * VPNs **VoIP \& QoS*** SIP troubleshooting * QoS prioritization * VoIP optimization **What We’re Looking For****Required Experience \& Skills*** Hands\-on experience in: * + ISP + WISP + FTTH + MSP environments * Strong troubleshooting experience involving: * + Routing + Switching + WAN connectivity + Failover systems * Experience configuring: * + Routers + Firewalls + VLANs + VPNs * Strong understanding of: * + TCP/IP + NAT + QoS + VLANs + BGP + OSPF * Strong documentation and communication skills * Ability to balance: * + Technical troubleshooting + Customer communication * Comfortable working independently in remote environments * **Strongly Preferred** * Peplink / SpeedFusion experience * MikroTik RouterOS expertise * Experience with: * + Cambium + Ubiquiti + Siklu + Aviat * Experience with: * + Fixed wireless deployments + mmWave backhaul systems * Familiarity with: * + Starlink + Hybrid WAN deployments * VoIP troubleshooting experience: * + SIP + QoS + Voice optimization **What Makes You a Great Fit*** You enjoy solving complex network problems * You stay calm during outages and troubleshooting scenarios * You care deeply about uptime, redundancy, and reliability * You think proactively about optimization and scalability * You can communicate technical issues clearly to customers and internal teams * You take ownership instead of escalating every issue immediately **What a Typical Day Looks Like*** Troubleshoot customer connectivity and routing issues * Configure routers, VLANs, firewalls, and QoS policies * Monitor network infrastructure and wireless backhaul systems * Investigate failover events and BGP/OSPF routing issues * Provision new customer deployments * Support VoIP quality optimization * Update documentation and network diagrams * Collaborate with engineering and field teams on escalations and deployments **In short:** You help keep ISP infrastructure stable, scalable, and highly available while solving real\-world networking issues across live production systems. **Key Success Metrics (KPIs)*** Fast and accurate ticket resolution * High network uptime and reliability * Reduced repeat escalations * Successful provisioning of customer connections * Accurate documentation and configuration management * Strong customer satisfaction and communication quality **Why This Role Stands Out*** Direct exposure to real ISP/WISP infrastructure * Work across: * + SD\-WAN + Wireless backhaul + BGP routing + Multi\-WAN failover + VoIP optimization * High ownership and technical depth * Opportunity to work with modern networking technologies * Exposure to large\-scale wireless and hybrid WAN environments * Clear growth path into: * + Network Engineering + Infrastructure Engineering + Senior ISP Operations + Network Architecture **Interview Process*** Initial Screening Call * Technical Interview * Practical Troubleshooting Scenario * Final Interview * Offer \& Onboarding **Apply Now** If you: * Thrive in live networking environments * Enjoy troubleshooting complex ISP infrastructure * Have hands\-on routing and wireless networking experience * Want ownership over real production systems This role is a strong fit for network professionals who enjoy solving complex connectivity challenges inside modern ISP and SD\-WAN environments.