Performing administrative tasks and coordination related to frontline operations, which may include data entry, ramp activities, sorting, tracking, shipping, and local customer service. While operational tasks may be part of these responsibilities, the majority of time is dedicated to office-based activities. **Position Overview:** Under general supervision, performs the following activities: * Maintains control over heavy export cargo loads. * Provides support to sales, customs, and ramp operations in their efforts to ensure efficient movement and dispatch of dangerous goods, cargo, or other types of shipments. * Identifies systemic and recurring service issues through investigation and escalates them to the appropriate person for resolution. Monitors shipments, investigates transit delays, and initiates actions to complete delivery; notifies customers of shipment status and actions taken to meet commitments in case of delays. * Advises customers on required documentation and proper execution of procedures for their shipments. Assists with scheduling/reserving pickups. * Acts as a liaison among sales, customers, brokers, shippers/consignees, origin station/ramp, regulatory agencies, FedEx companies, and others to ensure timely delivery of shipments. * Visits designated accounts to improve customer satisfaction and works jointly with sales to retain and generate additional revenue. * Conducts audits of assigned international procedures to ensure correct execution. * Assists customers in obtaining duty and tax estimates. * Helps customers resolve billing issues and initiate credit/refund requests. * Advises customers on service features across all FedEx Express international services. Advises and assists customers on using tools available via FedEx.com. * Coordinates activities—including assignments—to ensure customer issues are resolved and required shipment documentation is completed. * May be requested to perform other assigned activities **Minimum Requirements:** **Minimum Education Level:** * High school diploma/equivalent * English language proficiency (TOEIC score of 450). **Minimum Experience:** * Three (3) years of work experience delivering direct customer service related to international transportation, freight transportation, dangerous goods, or brokerage services. **Minimum Required Skills:** * Knowledge of mainframe, PC systems, and web-based applications (e.g., COSMOS, KIAC, VISA, CHEERS, FAMIS, CAGE, AMBASSADOR, etc.) and PC software (e.g., word processing, spreadsheets, etc.). * Excellent interpersonal and communication skills. * Strong analytical and prioritization skills. * Ability to successfully complete all basic and recurrent training. * Flexibility to work various shifts. * Prior experience working in a fast-paced environment is preferred. * Fluency in English is preferred. FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: * 2020 Fortune’s World Most Admired Companies (14th) * 2019 Fortune’s Best Places to Work (15th) * 2019 Forbes’s One of the “Best Employers for Diversity” * 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) * 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years * 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible * 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. * 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
Juan García
Indeed · HR
Juan García
Indeed · HR
